DP World Reviews 

Another review to add to the vast majority of negative ones about this appalling courier.

Again, it is regarding delivery (or rather non-delivery) of a Dell computer. Like many others, it's just been a story of promised delivery date, change to delivery date, cancellation of delivery, with every date then caveated with having to stay in for 10 hours, with zero ability to even specify an alternative place to leave the delivery if nobody is in.

As I work away, the delivery is to my mother's house, so currently she's had 2 days where she's had to cancel plans and then stayed in for no reason with another one likely to happen on Monday given the reviews here. The delay isn't even the worst part: it's the constant changing of delivery dates and promises that mean you have to chop and change commitments, to then find - often later the same day - that it was all pointless.

I cannot believe that Dell are unaware of the consistently useless "service" provided by DP World and my only assumption then is that they do not give a toss and are happy for their business to go to HP, IBM or whoever. Certainly that's where mine will be going now.

The company delivered on the day they advised.

Scoring down a point due to the wide delivery window and lack of ongoing updates. It's quite unusual in 2025 to encounter such a lack of precision and I expect quite challenging for people who cannot work from home at short notice.

I expected better from Dell. Hopefully I'll remember this aspect of the buying journey next time I have to buy a laptop.

Another Dell laptop ordered, Dell tell me they are using DP World. It was due to be delivered today and I have had no contact from DP World at all and it is now 5.30pm. I've WFH today for this and need to be back in the office tomorrow. I won't be home to receive it now unless it turns up in the next 30 minutes.

Their package tracker is awful, all it says it is out for delivery. Where? When? Etc.

Having waited in all day (delivery window is 08.00 - 18.00), this company updates their website to say that my delivery is a problem...at 15.45!

No email, no text, nothing proactive at all. I have to go looking myself.

Please Dell, get rid of this company, they reflect badly on you.

My beef is not just with DPW, but with Dell. They subcontracted to this shower.

Ordered a DELL computor.
Dell said it was shipped early tracked via DP world.
5 days later DP world know nothing about it.
6 days later DP world email with a `planned' delivery 10 hour slot next Monday BUT neither site have any record of such a plan ! An absolute pair of Jokers.
A pack mule would be quicker.
Never use Dell or DP world complete clowns.

Title: £1200 Dell Monitor Cancelled – Worst Delivery Service in the UK

I’ve had the worst customer service experience ever with Dell and their delivery partner, DP World.

I ordered a new Dell monitor on 13 October, with a promised delivery date of 15 October. After waiting at home for days, no delivery ever arrived. Instead, DP World falsely reported that I had “refused delivery” which is completely untrue. I was at home, and no one ever came.

When I contacted customer service, DP World were rude and unhelpful, sending passive-aggressive messages and blaming me for their mistakes. Two days later, I cancelled the order in frustration. Yet, I’m still waiting for a refund and stuck dealing with the consequences of an error that wasn’t mine.

If a customer buys directly from Dell, the delivery responsibility lies with Dell, not with their subcontractors. This entire experience has been unacceptable.
DP World is not fit for purpose, and Dell should not be using a delivery service that treats customers like this.

No monitor. No refund. Just excuses

Very bad experience.
They do not deliver the things on time.
Just keep saying they are coming and on the way and makes you wait 2-3 days by saying that.
Very bad service .

I am waiting for a Dell laptop delivery that was due to be delivered by DP World on 3/10/25.
Nothing has arrived and there is no means to find out when is the revised delivery date.
Neither the Dell website nor the DPWorld website offer any way of finding out more. Very frustrating.
I would just like to know if my order will actually arrive and when or whether I need to cancel and shop elsewhere.

I'm another Dell customer waiting for a delivery. Like others, all was given yesterday was a 8am-6pm window. No updates & today I wait again!
All other courier companies manage regular updates & give you an allotted time. Communication from DP world is appalling.
Dell really need to find another courier company. This experience would stop me wanting to purchase Dell products in the future.

I was really worried after reading the reviews on here but parcel delivered this morning. Only reason not giving 5 stars is the 8am to 6pm delivery window.

I would give 0 if possible. Again a Dell delivery. Allegedly tried to deliver twice I was in on both occasions. No card put through door. Checked house security camera and unsurprisingly no one attempted to deliver at the time stated or in the hour before or after!

Just read the review from Mr Locke who had the same experience yesterday. My delivery should have been here on 29th August according to Dell. I got a vague update with no explanation saying it was pending, then I had a delivery date of 4th so I arranged work around it and they changed it to today mid morning with no explanation. Change my work plans again and then today I stayed home from 8am and its now 5pm so they have an hour to deliver it. What courier company these days says you have to be in all day. Absolute pants. Wont buy Dell again and if they insist on using these clowns. I'll retract the clown name calling if they turn up in the next hour.

The customer care and delivery service is absolutely the worst I have ever experienced. After a month of waiting for my new computers to arrive, I am still waiting. Notice of delivery usually comes the night before delivery and they can only state that delivery will be between 8am and 6pm the next day. On each occasion I have had to cancel or rearrange a day's worth of meetings last minute in order to be available to take my delivery but even after 6 attempts I have still not received the delivery. The worst it is that the customer service and the delivery company are rude and blame me for their mistakes in passive/aggressive messages, suggesting that on each occasion I refused the deliveries. Which is not correct! . If a driver is lost, why cant they just phone the poor sod who is waiting for them rather than just clicking an app to say that the order was refused!! On one occasion they tried to deliver late at night (well after the 6pm stated) and blamed me for not being in the office, although I dont even know if they went to the right address.

Two weeks of wrong messages by DP World. Dell Customer Service was helpless. Then the carrier just lied about having delivered the order without any proof (the link did not work/ error page). After having paid more than 2500 Euro I have still not received my order but instead I have to argue withe Dell now as they were lead to think, it was delivered. Dp World is obviously a fraudolous company.

Dell computer - delivery estimated 15th August. Now showing 18th. No accurate tracking possible. Would not recommend this delivery service.

P&O North Sea Ferries;
The ship is really dated, have you changed any furniture since it was built. The Skylounge was cold, I was wearing a tee but ended up going to my room as it was chilly. Drinks prices are too expensive. Both ways the Costa Coffee shop wasn't opened on time, can the person manning it not get up early enough to open it on time? On Stenna Line all cabins have tv's, they are bigger cabins. Who thought putting the soap dispenser in the shower obviously didn't try standing with your back to the shower as you can't as the dispenser sticks out too far. Why do you bother putting the picture up in the cabin, it's hardly inspiring? Why where your staff trying banging on the cabin doors with their card keys so early, I answered it to be told "you can go to the lounge now", it wasn't time to go to the car deck 7, so why are you trying to get people out? I could hear them knocking on the cabins from half way down the corridor. Is it not possible to wash the windows in the skylounge between crossings, surely 12 hours is enough - you could hardly see through them. And I know you can't do anything about it, but your ships vibrate too much, not like that on Stenna Line. I live just outside Hull, but I will be making the trip to Harwich next year as I feel totally let down by the experience....

A week after the Dell PC left dell still no delivery and no effective tracking, terrible service, Dell should sort out a better logistics company, unacceptable.

I wasn't happy at first stage but when I noticed how many people and departments are involved to process my order I am very impressed!!!
Thanks

Tuesday the 6 may six o clock and we're queuing out to the road area one everything at a standstill...............

Not delivered. Dell, you must do better when subcontracting delivery!