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Review summary

Created with AI, based on recent reviews

Looking at 24 reviews, most reviewers were let down by their experience overall. Consumers experienced extremely frustrating delivery delays, with numerous scheduled packages failing to arrive entirely as promised. Customers frequently reported waiting at home for hours only to find that orders were unreliably handled or left completely unattended. However, some customers also noted that online tracking information was consistently inaccurate, vague, or entirely missing. Reviewers further mentioned that the carrier stated delivery attempts failed because recipients were supposedly unavailable or addresses were incorrect. This lack of reliable communication left buyers feeling incredibly disappointed with the overall service quality.

What people talk about most

Delivery service

Consumers find delivery service to be deeply frustrating due to severe delays, constant no-shows, and... See more

Service

Users describe negative interactions with service, highlighting severe delays and a complete lack of timely... See more

Product

People report negative experiences with product regarding unacceptable delivery handling for expensive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I have no idea why Dell uses this company to deliver their parcels. Twice in succession I have had PCs delivered while I was out. On both occasions the PC was left on my front door step in an area whe... See more

Rated 1 out of 5 stars

Why is Dell using this awful carrier??For 7 consecutive days now they have failed to deliver. No updates, no explanation, nothing. Just a no show every day after SMSs to say its out for delivery. The... See more

Rated 1 out of 5 stars

Tracker website does not update often and is inaccurate. Scheduled delivery date was pushed back at short notice. No delivery made on their re-scheduled date, and then their website claimed that... See more

Rated 1 out of 5 stars

A similar problem as most have reported. I had a scheduled delivery for Friday 12/12/25 between 08:00 and 18:00 for my >£2300 laptop. I waited in the entire day, but nothing arrived. It's now Sund... See more


1.5

Bad

TrustScore 1.5 out of 5

51 reviews

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1.5

All reviews

(51)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a Dell monitor on 1st…

I ordered a Dell monitor on 1st December and they have sent me an email saying it will be delivered to me on 4th December so I took a day off and waited at home but no delivery came. I then took another day off 5th Dec and 6th Dec but still no delivery came. It is now 7th Dec and I am still waiting.

I tracked the item but the delivery to my address is still pending ???

I advice that Dell should use a different courier company bc many people have complained .

7 December 2024
Unprompted review
Rated 1 out of 5 stars

its disgusting that a Dubai owned…

its disgusting that a Dubai owned company is locking out ILWU Local 514 in Canada along with BCMEA . The men and woman of said Local work long and hard to off load their cargo!!! They deserve to get fairly compensated for their work!!! The fact that they are locked out of work from a foreign company is quite disturbing to say the least!!Timeto find a different shipper for all of your needs !!

12 November 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable

Took a day off work to wait for a laptop to be delivered. Never arrived. 2 days later, still waiting.

30 May 2024
Unprompted review
Show reviews in all languages. (51 reviews)

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