Dream Doors Ltd Reviews 

1,094
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and polite showroom teams for providing genuinely helpful advice, keeping everything clean, and ensuring seamless planning from start to finish. People are extremely pleased with the superb quality of the products, beautiful finishes, and the exceptional workmanship delivered by hardworking installation experts. Some reviewers were not happy with communication gaps, missing updates, or receiving incorrect product specifications during their home improvement projects. A few consumers also mentioned experiencing frustrating issues with damaged parts and slow responses from customer service when trying to resolve complaints.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as true professionals who are always on time,... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism, helpful advice,... See more

Product

Reviewers mention positive feedback about product quality, noting that items look stunning and feel solid.... See more

Quality

Customers had positive experiences with quality, highlighting solid materials, beautiful finishes, and... See more

Customer service

Clients share ambiguous opinions on customer service. While many reviewers highlight immediate communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We chose Dream Doors Kitchens for a kitchen facelift after reading positive reviews and were very pleased with the service. Simon, Director of Dream Doors Canterbury, clearly understood our requiremen... See more

Company replied

Rated 5 out of 5 stars

Dream Doors Lincoln. True Professionals, Mirelle and Tony in the showroom/ phone- always welcoming. Scott who planned and designed showing product knowledge, politeness and patience and far fro... See more

Company replied

Rated 5 out of 5 stars

Dream Doors refitted our kitchen with new doors and worktops. The new doors are very good quality, solid, and with soft close for the cupboards as well as the drawer fronts. The kitchen fitter worked... See more

Company replied

Rated 5 out of 5 stars

We chose Dream Doors Kitchens for a kitchen facelift, over 20 doors, and are extremely pleased with the result and service. Dream Doors Chester and Wirral, Collette and Brand, clearly understood our... See more

Company replied


Company details

  1. Kitchen Renovator
  2. Kitchen supply shop

Written by the company

Dream Doors was established 20 years ago with a unique proposition to replace kitchen doors and worktops. Our award-winning service has helped us grow into a trusted brand with over 90 local showrooms nationwide. To this day, we continue to provide the same service, along with high quality kitchen appliances from stylish brands, such as Neff and Bosch. As kitchen experts we provide designs and finishes from the most modern to the more traditional styles and colours. A Dream Doors Kitchen can save you up to 50% less than a new fully fitted kitchen, by simply replacing the doors and worktops. Contact us today to start your journey on a new dream kitchen.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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Replied to 96% of negative reviews

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4.4

All reviews

(1,094)

160 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service went above and beyond

Customer service went above and beyond. Anthony Coote was extremely knowledgable and offered some sound advice. Prices are very reasonable and plenty of choice. It was a joy to speak to someone quickly and who took time to answer my questions

21 February 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Candy,

Thank you for your review of Dream Doors. It is excellent to hear our customer service went above and beyond and that our team were knowledgeable and offered sound advice. We are pleased the pricing and choice met your expectations and that you found it easy to get answers to your questions.

Thank you,
William

Rated 5 out of 5 stars

Great work by Dream Doors

Good communications, helpful advice and a good range of product. The quartz worktop fitters were very good and did a great job. The kitchen fitter Jamie was amazing - super fast, precise and did a superb job. The whole job was completed in about half the time we expected and the result was excellent. Great work all round by Dream Doors - thanks!

20 February 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Neil,

Thank you for your review of Dream Doors! We are delighted to hear about the excellent communication, helpful advice, and wide product range. It is wonderful the quartz worktop fitters and kitchen fitter exceeded your expectations, completing the job faster than expected and to a superb standard. We appreciate your kind words and recommendation.

Thank you,
William

Rated 5 out of 5 stars

excellent job

great service from dream doors from start to finish. Thanks to Mick and Brian for the work they did and the care they took doing it. First class company.

16 February 2026
Unprompted review
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Reply from Dream Doors Ltd

Hi Nicholas,

Thank you for your review of Dream Doors! It is excellent to hear you found our service great from start to finish and that the work and care met your expectations. We are proud to be described as a first class company.

Thank you,
William

Rated 5 out of 5 stars

Excellent service from all the team at…

Excellent service from all the team at the Canterbury office.

Delighted with products supplied.

Installation carried out to a high standard by Archie and Michael, very experienced and very professional.

26 January 2026
Unprompted review
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Reply from Dream Doors Ltd

Hi Brendan,

Thank you for your review of Dream Doors. We are delighted you found our service excellent and are pleased with the products supplied. It is great to hear the installation was carried out to a high standard and that our fitters were professional and experienced.

Thank you,
William

Rated 5 out of 5 stars

Dream Doors Jordanhill did a fantastic job

Dream Doors Jordanhill did a fantastic job on our kitchen makeover in the city centre. The old kitchen was tired and uninspiring and needed some serious resuscitation. Nicky in the showroom did a fantastic job of pointing us in the right direction ,without being too intrusive, and ensuring that the timescale worked for us. The measuring went seamlessly and was not at all pressurised and the kitchen fitters who came were extremely professional and reliable. I have to see we are really chuffed with the results - it looks amazing, really brightens up the space and is much commented on by all who visit! Would highly recommend. Delighted. Thank you

22 September 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi,

Thank you for your review of Dream Doors! It is wonderful to hear you found the whole process seamless, from showroom guidance to measuring and fitting. We are so pleased the makeover has brightened your space and that you are delighted with the result. Thank you for recommending Dream Doors.

Kind regards,
William

Rated 5 out of 5 stars

Excellent service and brilliant quality

We had an excellent experience with Dream doors in Ipswich.

The refurbishment took 2 days and has completely transformed our kitchen. The kitchen fitter was really friendly and communicated with us all the way through the install checking we were happy with the results.

The quality of the work was brilliant and the new worktops, sink and appliances completely transforms our kitchen.

We would highly recommend Josh and his team at Dream Doors Ipswich!

9 February 2026
Unprompted review
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Reply from Dream Doors Ltd

Hi,

Thank you for your review of Dream Doors! We’re delighted to hear the work transformed your kitchen, was completed quickly, and that you found the quality of work brilliant. We appreciate your recommendation.

Thank you,
William

Rated 5 out of 5 stars

I love my new kitchen from Dream Doors.

Great advice from Luke, the owner, who has infinite patience and great ideas.
Every effort has been made so that we are completely satisfied with the outcome.
And a fair price - what’s not to like!!

13 February 2026
Unprompted review
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Reply from Dream Doors Ltd

Hi Rosy,

Thank you for your review of Dream Doors! We’re delighted to hear you love your new kitchen, found our advice helpful, and felt everything was done to ensure your complete satisfaction. It’s great to know you felt the price was fair.

Thank you,
William

Rated 1 out of 5 stars

Complete kitchen

How you can say I am happy with the results is unbelievable, with all the damage and very poor quality, a very bad experience, because you franchise depends who fits the kitchen, all I can say a very bad experience expecially having to clean hand marks over everything, I am still upset with the whole experience.

19 August 2025
Unprompted review
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Reply from Dream Doors Ltd

Hi Maria,

Thank you for your feedback. I’m sorry to hear you are unsatisfied and that the experience caused you inconvenience. I have requested your contact details via Trustpilot so we can look into this further and address your concerns.

Kind regards,
William

Rated 5 out of 5 stars

Very positive experience with Dream Doors

I had a positive experience working with Dream Doors. My main kitchen fitter, Jason, along with Andy, Brian, David, Debbie, Nicky and Cat, transformed my kitchen from an old, dated, dark, peeling and dark corner into a light, bright, modern, sleek and spacious heart of my home. I am thrilled with their work, my kitchen has had an incredible transformation. Everything has been completed to a super standard. I was apprehensive to begin this makeover, and it is the largest/longest home project I have undertaken, but they were brilliant. The entire team at Dream Doors have been amazing from start to finish, and I highly recommend their services and company.

30 January 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi,

Thank you for your review of Dream Doors! It is wonderful to hear your kitchen was transformed into a light, bright, modern space and that everything was completed to a super standard. We’re glad the team put you at ease during such a big project and that you’re thrilled with the result. We really appreciate your recommendation.

Thank you,
William

Rated 5 out of 5 stars

Absolutely Fabulous Experience

Absolutely fabulous experience with Dream Doors Canterbury.
From my initial enquiry to final installation everyone has been amazing!
Polite, efficient, organised and completely customer focused.
Simon, came and did a detailed survey of our kitchen with no pressure to purchase.
Ian in the showroom was very patient with my indecision.
Michael and Archie, wow what a team! They arrived on site promptly, worked tirelessly, and you could tell they took great pride in their work. At the end of each day left the kitchen spotless.
I have no hesitation in recommending this company.

2 February 2026
Unprompted review
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Reply from Dream Doors Ltd

Hi Sheena,

Thank you for your review of Dream Doors! We are delighted you had a fabulous experience from initial enquiry to final installation. It is great to hear our team were polite, efficient, and customer focused, and that the installers took pride in their work and left the kitchen spotless. Thank you for recommending Dream Doors.

Thank you,
William

Rated 1 out of 5 stars

The colour of the doors and exterior…

The colour of the doors and exterior furniture are both gpod.
Supplied by the Coxheath, Maidstonr branch.
I am unimpressed.

9 February 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Alan,

Thank you for your feedback. We're pleased to hear you are happy with the colour of the doors and exterior furniture. I'm sorry to hear you remain unimpressed overall. I have requested your contact details via Trustpilot so we can look into this and address any concerns.

Kind regards,
William

Rated 1 out of 5 stars

5k deposit paid no progress

We agreed to have kitchen done with dreams doors dundee and paid over 5k deposit back on 27th of october which may not be alot for yous but it is to us. We have all the receipts. Since then had absolutely no communication whenever we call the showroom there is no answer and whenever we call the mobile of the salesperson/showroom owner again no answer to that or texts aswell. I have email emailed them with no response its like we are being avoided. Only couple times i have reached them they said waiting on factory and they would call them and give us update on that day however never have actually got that update. We need the kitchen done so that we can sell our property so this is very distressing the massive delay, while having no idea whats going on. Truthfully it seems like they simply dont care atall and at this point we just want our deposit back and go elsewhere as they have shown no consideration towards us the customer.

11 February 2026
Unprompted review
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Reply from Dream Doors Ltd

Hi Robbie,

Thank you for your feedback. I’m sorry to hear about the distress this delay has caused. I have requested your contact details via Trustpilot so we can investigate your order and provide an urgent update. We appreciate you reaching out and please be assured we will resolve this for you.

Thank you,
William

Rated 5 out of 5 stars

Excellent service, great communication and high-quality finish

Simon went above and beyond from the very beginning. From our first interaction, it was clear he genuinely cared about the project and took real pride in his work. The personal touches and time he invested early on made it an easy decision to move forward with him and Dream Doors.

As with any refurbishment, there were a few minor snags, but what really stood out was how Simon handled them. He was responsive, approachable, and made sure everything was resolved properly and finished to a high standard, with no shortcuts.

Communication throughout was excellent, and Simon went out of his way to help us meet tight timelines, which I really appreciated. He runs a well-organised operation and leads a team that clearly cares about quality and customer satisfaction. A genuinely great experience from start to finish.

23 December 2025
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

HI Abs,

Thank you for your review of Dream Doors! It is wonderful to hear you say we went above and beyond, showing genuine care for the project and adding personal touches that made it an easy decision to proceed. We’re pleased communication was excellent, snags were handled promptly, and the finished result met your expectations.

Thank you,
William

Rated 5 out of 5 stars

Highly recommended…

We have been so impressed with Dream Doors. Gareth and Sarah are very friendly and knowledgeable. Our fitter, Simon, worked with great care and attention to detail. Throughout the process, communication has been excellent and no request has been too much trouble. The quality of the cupboards and worktops is superb. Our kitchen has been totally transformed for a very fair price. Highly recommended!

30 January 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Martin,

Thank you for your review of Dream Doors! We're delighted you found our team friendly, knowledgeable and careful with excellent communication throughout. It’s great to hear the quality of the cupboards and worktops impressed you and that you feel the price was fair. Thank you for the recommendation.

Kind regards,
William

Rated 5 out of 5 stars

Amazing service from Dream doors Yarm…

Amazing service from Dream doors Yarm (Teesside) from Darren in sales who listened to what are needs and wants were… to Phill who is the manager who is very attentive and caring, making sure we were happy every step of the way and not forgetting Steve who did amazing job fitting our dream kitchen, I would highly recommend Dream doors (Yarm) the quality of the kitchen is fantastic and nothing was to much trouble and the service I received was second to non and best of all I love my new kitchen 🥰

30 January 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi,

Thank you for your review of Dream Doors! It’s wonderful to hear Darren, Phill and Steve delivered attentive, caring and professional service, and that you love your new kitchen. We appreciate your recommendation and are delighted the quality and service exceeded your expectations.

Kind regards,
William

Rated 5 out of 5 stars

Dream Doors Beverley .Excellent service

From the initial visit by Andy of Dream Doors Beverley the whole process was a positive one. We decided to have a full kitchen refurb not just the doors. All of their tradesmen were very professional, especially Jamie the kitchen fitter. I would highly recommend them.

4 February 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

HI Charles,

Thank you for taking the time to share a review! We are proud to hear that you would highly recommend Dream Doors and found the while process to be positive and very professional.

Many thanks,
William

Rated 5 out of 5 stars

I highly recommend Dream Doors Ltd

I highly recommend Dream Doors Ltd.
From receiving initial guidance from Scot in the showroom to expert installation.
We are incredibly happy with the result.

4 February 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Maria,

Thank you for sharing your review of Dream Doors and recommending us! We are so grateful to hear that you are happy with the results!

Many thanks,
William

Rated 1 out of 5 stars

Terrible experience with Dream Doors…

Terrible experience with Dream Doors Solihull Branch. Had to constantly chase my quote and design and when the design arrived it was incorrect not taking into consideration what had been discussed. I emailed Head Office hoping to reach a resolution and no response. I had thought using e more bespoke service would be beneficial as opposed to going to Wrens, magnets etc but this has not been the case. Very disappointed.

Now 12/02/26 still waiting to hear if my complaint has been investigated by Dream Doors.

26 January 2026
Unprompted review
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Reply from Dream Doors Ltd

Hi,

We're sorry to hear that you've had a negative experience. It is important to us that all customers are satisfied. I have requested your contact information via Trustpilot so we can launch a investigation.

Thanks in advance,
William

Rated 5 out of 5 stars

Dream doors stoke are very polite…

Dream doors stoke are very polite helpful and professionals, and are happy to help in what ever way they can, the kitchen consultant came to me, I do not go out so my online choices of kitchen doors handles etc. were bought to me to make my final choice. we agreed on what i was happy with price start date etc. and the contract was signed. I was informed at all times one drawer front was damaged, within 30 minuets of the fitter reporting it i received a call to assure me it would be put right and was told i did not have to settle my bill till i was happy with everything. which is what happened all the staff receptionist, kitchen consultant, fitter and anyone else i had come into contact through dream doors. best company i have had the pleasure to work with customer service from start to finish has been excellent

30 January 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Angela,

Thank you for your review of Dream Doors! It is excellent to hear that you found our team to be very polite and helpful, happy to help in whatever way they can. Thank you so much for your kind praise calling Dream Doors the best company you've had the pleasure to work with, we really appreciate it!

Thank you,
William

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