DreamLease Vehicle Leasing Specialists Reviews 

662
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 307 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers praise the staff for being exceptionally helpful, professional, and thoroughly attentive throughout the entire vehicle leasing process. Consumers note that communications and responses are always prompt, making it very easy to ask questions and get clear guidance along the way. Some reviewers were not happy with the communication after finishing the initial quote, noting that responses dropped and they felt left entirely in the dark. A few people also mentioned experiencing poor customer service along with a noticeable lack of proper attention once the official deal was finalized.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their exceptional professionalism... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professional and efficient... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fast communication and... See more

User experience

Users describe positive interactions with user experience, highlighting an effortless and straightforward... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the prompt communication and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from my initial enquiry, DreamLease have been an absolute Godsend, particularly Tom. He has helped me with all my questions, no matter how trivial, with absolute professionalism. This is th... See more

Rated 5 out of 5 stars

The whole process of leasing my new car was really impressive. I'm used, unfortunately, to receiving Luke warm service but this was truly first rate. Martin Wisby, who dealt with me was professional... See more

Rated 5 out of 5 stars

First time trying lease vehicle contracts . So as you can imagine a bit apprehensive as regards going down this road. Spoke to dream leasing , and after a few hours decided to go a head with the cont... See more

Rated 5 out of 5 stars

Skye provided a super service from initial enquiry through to order placement. Communications both verbal & email were first class, going above & beyond to understand our requirements & build a quote... See more


Company details

  1. Leasing service
  2. Car rental service

Written by the company

DreamLease Vehicle Leasing Specialists are here to turn your dreams into reality. With a combined experience of over 30 years in the leasing and motoring industry, our independent, family run business are here to assist you in finding your perfect new vehicle. We deal in all aspects of Car Leasing and Vehicle Contract Hire to suit the Individual, Business Lease customer or even the Large Fleet customer. Together with the most competitive prices in the UK and unrivalled personal customer service, you could be leasing the car you have always dreamed of, sooner than you can imagine… Our expertise range from Business Contract Hire to Personal Contract Hire and extend to Finance Lease, Outright purchase, Flexible Lease and Short Term Hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

662 reviews

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No recent history of asking for reviews

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4.8

All reviews

(662)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sales Executive Martin Wisby - EXCELLENT

Martin Wisby was extremely helpful and attentive. He explained everything clearly and concise as this was my first time leasing a car. He did an excellent job and made the process as easy as possible. He was very knowledgeable and truthful about the whole process. I would definitely recommend the dreamlease team. Thanks again to Martin for all his efforts and help throughout the process.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Zane has been my best copilot from the…

Zane has been my best copilot from the 1st call until now. He listens and understand the needs and finally take the action to make thing happen.

Very satisfied and would recommend Zane and Dream lease to my company and friends.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Sales Advisor or Life Saver?

I’ve used DreamLease twice now purely for the people who work there. I wanted to give more than 5* to Skye who has gone above and beyond even sorting paperwork with me past closing hours. I couldn’t thank her enough and this review doesn’t do justice the time, effort and compassion she has put into helping me with this new car. Despite being in a really difficult situation with my current car, Skye made sure everything was sorted and took on all the responsibilities herself to ensure a smooth transition. As a Director myself, I wish I had a team of Skye’s working for me. DreamLease is lucky to have her.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and updates

The communication and touch points from raising my interest and sharing my quotes was spot on. Not too much and too many nonfictions chasing me or pressurising me.
Martin was extremely helpful and answered my queries quickly and made it very clear what would happen next in the process.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Zane.

Zane handled my very first tentative steps into leasing a car and proved himself to be very friendly and patient while I hit him with a multitude of genuine and a few silly questions and was very reassuring and went out of his way throughout the process of leasing.I am sure I will have more too. Hopefully when the car arrives that process goes just as well and I get a couple of happy years motoring.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

VW ID 5 Lease

When I first showed interest in a car, Zane called me very quickly and answered all my questions and was very helpful but not pushy, just friendly. We agreed that I would have a think over the weekend before committing to leasing a new vehicle. I made my mind up to proceed so called Zane on the Monday and he organised everything quickly and efficiently. We then had a slight pricing issue between Dreamlease and VW. This delayed things for a couple of weeks and despite my frustration with this, even though it was not Zane’s problem he answered all my emails quickly and kept chasing VW up for me and eventually got everything sorted for me. Overall I received excellent service from Zane.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Submitted the application

Submitted the application, Martin was quick to follow up with a call the next morning. Helpful with the different options and prices. Paper work was simple to fill in, process was very straight forward.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Dreamlease

The team at Dreamlease were friendly, helpful & professional. Tom Glen was a pleasure to speak with & when an issue arose he worked hard to deliver a positive outcome, which he definitely achieved! Great experience & I wouldn’t hesitate to recommend them if you’re looking for a lease vehicle! 🤩

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Car Lease

Martin was professional and efficient from initial enquiry through to order. Absolutely seamless process. Thoroughly recommend.

29 June 2026
Unprompted review
Rated 4 out of 5 stars

So far, so good

The order process has been very smooth so far. Martin has been very responsive and informative. The car is have chosen is a factory order so I'll have to wait and see how the service progresses but I've been extremely happy so far.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Started well

Started well, finished poorly. Despite having refined the deal, signing the finance agreement and agreeing provisional delivery date. Overnight the price changed by £32 a month due to a mistake. Poor practice or lack of attention? We cancelled and got a better deal.

19 June 2026
Unprompted review
DreamLease Vehicle Leasing Specialists logo

Reply from DreamLease Vehicle Leasing Specialists

Thank you for taking the time to share your experience. your feedback is invaluable in helping us improve and we sincerely apologise that we let you down.
Our investigation found that a human error resulted in the monthly rental being quoted incorrectly. We fully appreciate how disappointing and frustrating it must have been to discover this after you had signed your order form.
Unfortunately, due to the pricing discrepancy, we were unable to issue the finance agreement or arrange delivery of the vehicle. We completely understand why this led you to cancel your order and appreciate the frustration and inconvenience this caused.
We take full responsibility for this mistake and are reviewing our processes to help minimise the risk of similar errors occurring in the future.
We're truly sorry that we weren't able to complete your order and regret that we fell short of the standards you rightly expected from us. We wish you all the very best with your new vehicle.

Rated 5 out of 5 stars

Martin

Martin, the Sales Exec, responsible for my case was extremely helpful. Helped me throughout the process and answered all my questions. Very fast and efficient service.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Martin…

We had a great experience with Martin at Dream Lease. He was extremely helpful throughout the whole process, taking the time to answer all of our questions and explain everything clearly.

Martin put a lot of time and effort into finding us the best deal possible and kept us informed every step of the way. Nothing ever felt rushed, and he was always happy to help whenever we needed advice or reassurance.

We're really pleased with the service we received and couldn't be happier with the outcome. We'd highly recommend Martin and Dream Lease to anyone looking for a hassle-free and professional leasing experience. Thanks again, Martin!

19 June 2026
Unprompted review

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