DreamLease Vehicle Leasing Specialists Reviews 

662
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 307 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers praise the staff for being exceptionally helpful, professional, and thoroughly attentive throughout the entire vehicle leasing process. Consumers note that communications and responses are always prompt, making it very easy to ask questions and get clear guidance along the way. Some reviewers were not happy with the communication after finishing the initial quote, noting that responses dropped and they felt left entirely in the dark. A few people also mentioned experiencing poor customer service along with a noticeable lack of proper attention once the official deal was finalized.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their exceptional professionalism... See more

Service

People report overwhelmingly positive experiences with the service, highlighting professional and efficient... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fast communication and... See more

User experience

Users describe positive interactions with user experience, highlighting an effortless and straightforward... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the prompt communication and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from my initial enquiry, DreamLease have been an absolute Godsend, particularly Tom. He has helped me with all my questions, no matter how trivial, with absolute professionalism. This is th... See more

Rated 5 out of 5 stars

The whole process of leasing my new car was really impressive. I'm used, unfortunately, to receiving Luke warm service but this was truly first rate. Martin Wisby, who dealt with me was professional... See more

Rated 5 out of 5 stars

First time trying lease vehicle contracts . So as you can imagine a bit apprehensive as regards going down this road. Spoke to dream leasing , and after a few hours decided to go a head with the cont... See more

Rated 5 out of 5 stars

Skye provided a super service from initial enquiry through to order placement. Communications both verbal & email were first class, going above & beyond to understand our requirements & build a quote... See more


Company details

  1. Leasing service
  2. Car rental service

Written by the company

DreamLease Vehicle Leasing Specialists are here to turn your dreams into reality. With a combined experience of over 30 years in the leasing and motoring industry, our independent, family run business are here to assist you in finding your perfect new vehicle. We deal in all aspects of Car Leasing and Vehicle Contract Hire to suit the Individual, Business Lease customer or even the Large Fleet customer. Together with the most competitive prices in the UK and unrivalled personal customer service, you could be leasing the car you have always dreamed of, sooner than you can imagine… Our expertise range from Business Contract Hire to Personal Contract Hire and extend to Finance Lease, Outright purchase, Flexible Lease and Short Term Hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

662 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(662)

308 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service with Dreamlease

Fantastic service with Dreamlease!
Jakub was very helpful when choosing my new car, he was very knowledgeable and answered any questions I had about the car before I made a final decision.
The whole process was very straightforward forward and they kept me informed every step from placing the order to the delivery of my car this morning.
I will definitely use Dreamlease in the future when leasing my next car.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

My Jaecoo 7 order

I contacted quite a few car lease companies and found the best deal was with DreamLease , I spoke to Martin Wisby who was very kind and patient and help me through the process .. Now looking forward to receiving my Jaecoo 7 in the next few weeks . very happy with the service I've received especially Martins help

15 June 2026
Unprompted review
Rated 5 out of 5 stars

'Thank you'

I found Martin very helpful, he was always at the end of a phone when I needed to ask questions and believe me I had many. In other words he always went the extra mile to ensure I fully understood the process. I would definitely recommend Martin and the company to anyone considering leasing a car.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish company

Absolute rubbish company, awful customer service, told information that changes constantly. Constantly having to chase, calls and emails not returned. I would not recommend- especially Billal

11 June 2026
Unprompted review
DreamLease Vehicle Leasing Specialists logo

Reply from DreamLease Vehicle Leasing Specialists

Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with us has left you feeling this way.

As discussed yesterday, we are actively investigating the concerns you raised to fully understand what happened and address the issues appropriately. We take feedback such as yours very seriously and are committed to learning from it and improving our service.

Thank you for bringing these matters to our attention, and we appreciate the opportunity to work with you towards a resolution.

Rated 5 out of 5 stars

Having never leased a car before I was…

Having never leased a car before I was somewhat apprehensive. However from the initial call through to delivery the service provided was seamless. Particular thanks to Tom Glen for his help throughout.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Martin from DreamLease was very…

Martin from DreamLease was very responsive, informative, patient and helpful. He always answered my questions thoroughly and had a lovely manner. The process has been very easy and smooth so far. Thank you Martin. Highly recommend this broker.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Martin was excellent

Martin was excellent, very helpful.

The car I intially decided on, I missed, so Martin searched and found the exact same one, hunting high and low keeping his ear to the ground and call directly so i could secure it, thank you.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Skye provided a super service from…

Skye provided a super service from initial enquiry through to order placement. Communications both verbal & email were first class, going above & beyond to understand our requirements & build a quote which met our needs exactly. Her professional approach with friendly manor was a credit to her & no doubt a valued member of staff to Dreamlease.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Seamless from start to finish

Seamless from start to finish.

This is my first experience of DreamLease and I would recommend them if you are looking for a lease car.

The information has been very clear and the service provided by Charne, Bethany and Georgia has been brilliant.

Thank you.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Charne Headech

Charne was very helpful and knowledgable. Was able to answer any questions and assisted me in the whole process

15 May 2026
Unprompted review

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