Dreams - Acton Reviews 

131
TrustScore 5 out of 5

4.8

8 Western Avenue, W3 7UD Acton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We went to the east acton dreams store and was served by a lovely gentleman, Martin. As a couple we were buying our first bed together as were so happy with the way we were treated in this store. Mart... See more

Rated 5 out of 5 stars

I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know we... See more

Rated 5 out of 5 stars

I bought a bed frame 3 weeks ago from dreams Acton branch . on first attempt delivery driver could not find the address even though I gave the correct address. they managed to delivered on one wee... See more

Company replied


Company details

  1. #41 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 229 best companies in Bedroom furniture shop
  4. #28 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 8 Western Avenue, W3 7UD, Acton, United Kingdom

  • 02038904092

4.8

Excellent

TrustScore 5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(131)

13,337 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I waited only for more than month,but…

I waited only for more than month,but it's worth the wait.The 2 guys who delivered my bed were very good because they set up my bed carefully and properly,They left their shoes outside,They taught me how to open the bed for me,so that I could keep some of my stuff underneath the bed.Overall,I was satisfied.Thank you.

12 December 2024
Rated 5 out of 5 stars

Good choice of beds

The salesman was friendly and professional. We weren't too sure what bed to buy, and the mattress is something hard to get as there are so many you tend to get confused. But with time, and patience from the salesman we managed to get an amazing bed, mattress. So comfortable, great night's sleep, the delivery was on time, the ppl who assembled the bed very quick and friendly. Overall, worse every penny we paid.

12 December 2024
Rated 5 out of 5 stars

Bed installation

Helpful staff members gave good advice and knew the products they were selling
Delivery was completed by great staff who installed the bed in correct location removing abd taking away all rubbish

22 November 2024
Rated 5 out of 5 stars

Best customer service I’ve received

My partner and I went in to purchase a bed and mattress and Martin was very helpful throughout. The store was closing but he never rushed us once, he stayed well past the store was closed to process our items. His colleague Noor also stayed to help us complete our transaction. We are very happy with the customer service we received from both of them, we left feeling very content with our purchase!

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Delivery and collection was smooth

Delivery and collection was smooth.
The drivers were polite and efficient and friendly
It’s very important for women
This company doesn’t send arrogant men who treat women with contempt and I have had that with 2 other companies and so have my friends
These ones can be trusted
Also time of delivery warning good
The bed very comfortable
The sales staff informed and patient

23 August 2024
Rated 5 out of 5 stars

I received very good service in the…

I received very good service in the store the staff were very helpful and the delivery turned up on the time I was quoted also the fixing of the bed was perfect and I was delighted no problems at all.

3 August 2024
Rated 5 out of 5 stars

Professional service

I'm impressed with the service of Rob J and Daivid M who came to assemble the ottomon and deliver the mattress, they were most professional, polite and friendly.

27 July 2024
Rated 5 out of 5 stars

I love my new mattress

I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know were available. Sales processing system could do with improvement. Enjoyable experience. The mattress has been life changing! I wake up refreshed and ready to start a new day. Thanks Dreams for delivering what you promise.

26 May 2024
Rated 1 out of 5 stars

Hi dream is bad company no have any…


Hi dream is bad company no have any experience about the customer service and no help any about the product I buy before one product the product I have some issues and now l lost my money and the product I don’t use any more thank you next time don’t buy anything for dreem

2 July 2024
Unprompted review
Dreams - Acton logo

Reply from Dreams - Acton

Good afternoon Mustafa

Thank you for leaving us your feedback.

I am sorry to hear that you are experiencing an issue with a product you purchased.

Unfortunately, your order details did not come through with your review, so we have requested this via Trustpilot.

I hope to receive your order details soon.

Many thanks,

Kishan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look