Dreams - Acton Reviews 

131
TrustScore 5 out of 5

4.8

8 Western Avenue, W3 7UD Acton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We went to the east acton dreams store and was served by a lovely gentleman, Martin. As a couple we were buying our first bed together as were so happy with the way we were treated in this store. Mart... See more

Rated 5 out of 5 stars

I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know we... See more

Rated 5 out of 5 stars

I bought a bed frame 3 weeks ago from dreams Acton branch . on first attempt delivery driver could not find the address even though I gave the correct address. they managed to delivered on one wee... See more

Company replied


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 8 Western Avenue, W3 7UD, Acton, United Kingdom

  • 02038904092

4.8

Excellent

TrustScore 5 out of 5

131 reviews

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4.8

All reviews

(131)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was great

Staff were great. I was shown so many options. Offered tea and coffee and water multiple times. The staff were very helpful and the process was really quick too.

1 October 2023
Rated 5 out of 5 stars

I bought a bed frame 3 weeks ago from…

I bought a bed frame 3 weeks ago from dreams Acton branch . on first attempt delivery driver could not find the address even though I gave the correct address.
they managed to delivered on one week later and put together.
I found that one of the drawer is damaged.
I would like to update my review as my issue has been address and sorted out immediately
I would like to thank Peter Lally from Escalations team.

23 August 2023
Unprompted review
Dreams - Acton logo

Reply from Dreams - Acton

Dear Mr Omar

Thank you for taking the time to speak with me today regarding your review. I am sorry for the issues you have experienced with delivery and with the quality of the products.

I have sent you an email with a suggestion resolution which I hope you will find acceptable.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Rated 5 out of 5 stars

Excellent Service

Excellent Service

From entering the store to delivery, there were no issues, everything was done very professionally. I would definitely visit again and recommend to friends and family. Thank you Dreams x

15 August 2023
Rated 5 out of 5 stars

Excellent Assembly Team

Clifton and Tyler were excellent at assembly and rectified some errors from a previous assembly in a heartbeat. They also came on time and were highly professional. Thanks so much!

13 July 2023
Unprompted review
Rated 5 out of 5 stars

My old mattress use to really hurt my…

My old mattress use to really hurt my lower back and with doing physical work it was bad. But Lynda at Dreams ask me what I wanted, I told her the firmest mattress you sell.

I was aloud to try first and instantly it was a lot better then the mattress I had. But thanks to Lynda at Dreams Western Avenue by nights are 100% better. The best money I have spent highly recommend Dreams and the team at western avenue

13 July 2023
Rated 5 out of 5 stars

Linda from the Acton store is fantastic!

Just wanted to write a review about Linda from the Dreams Acton store. It's rare these days that store staff actually have the time to quite literally walk you around each and every item you want to look at. And, on top of that be able to knowledgeably answer your questions. Linda did both today and must have spent 30 minutes with my flatmate and I. I walked out with enough information to order the right mattress for me which I will be doing later. Also, for anyone visiting the 'Find your mattress' machine they have in store is brilliant. Thanks Linda, you were beyond helpful!!

9 July 2023
Unprompted review
Rated 4 out of 5 stars

Everything was fine apart from the…

Everything was fine apart from the mattress being too hard so swapped for a softer one, had the delivery yesterday so I'll see how it goes but fairly happy with the whole shopping experience and the delivery times and being kept informed throughout

3 May 2023
Rated 5 out of 5 stars

Excellent service

Excellent service, staff were very friendly and helpful. Bed was delivered on time. Very pleased with the overall service provided.

5 May 2023
Rated 5 out of 5 stars

Fantastic service & product

Everything on time, service at the shop was incredible! Bed is of fantastic quality and 3 x bed tables were already mantled (not like with Ikea or any other when you need to spend an additional day to mantle). Big thank you, Dreams!

8 April 2023

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