Dreams - Aintree Reviews 

188
TrustScore 5 out of 5

4.9

Unit 4A Aintree Racecourse Retail Park, L9 5AL Aintree, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We needed a new bed. Dreams had some great online reviews. We called out to Aintree shop. Very helpful staff. Manager was excellent. Gave us a variety of options, with differing costs. Bed delivere... See more

Rated 5 out of 5 stars

We purchased new bed and mattress after looking at many beds in store with the assistance of Lyndsey who was very professional and friendly. Before trying beds we used the sleep “test” and found what... See more

Rated 5 out of 5 stars

Honestly your service was excellent...we tried all the beds and pillows were given ...delivery arrived on time and with a smile...nothing was a problem ... I would recommend your company and have don... See more

Rated 4 out of 5 stars

Great customer service. Explained thoroughly about the product. Told them about the budget they gave us the great deal within our budget and full fill our expectations. Storage Manager and shop assis... See more


Company details

  1. #41 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 229 best companies in Bedroom furniture shop
  4. #28 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4A Aintree Racecourse Retail Park, L9 5AL, Aintree, United Kingdom

  • 01514337167

4.9

Excellent

TrustScore 5 out of 5

188 reviews

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4.9

All reviews

(188)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best sleep ever.

From the start we had great customer support from Dan in Aintree who helped us pick what was likely to be our perfect bed and mattress. It wasn't cheap but we now know, with beds, you definitely get what you pay for. The delivery team couldn't have been more professional, everything explained and no hassle. Then came our first night in our new bed. Oh my days, the Tempur mattress just moulded to the shape of your body giving unbelievable support. The free Tempur pillows and duvet added to the experience, altogether giving my wife and I the best sleep ever....no aching hips or backs. We have just returned from a short break away and couldn't wait to be reunited with our bed. Thanks Dreams for everything.

20 February 2026
Rated 5 out of 5 stars

Excellent Experience in both Showroom and Delivery

Showroom was clean and well presented. The staff were very friendly, walking me through their recommendations for the perfect bed. The delivery men were also very professional, helping to move the bed in and set up the bed frame in no time at all!

6 February 2026
Rated 5 out of 5 stars

The 3 young gentleman who fitted the…

The 3 young gentleman who fitted the beds where a credit to there parents so well mannered and friendly.
Also can I just say the staff in your branch in aintree retail was unbelievably polite and friendly too .
Graham was superb from start finish also the lovely Liberty so so nice .
Thanks dreams brilliant

9 January 2026
Rated 5 out of 5 stars

Amazing staff at the Aintree store

Amazing staff at the Aintree store, very welcoming and friendly, all of them. Liberty went over & above and her customer service skills are exceptional. Providing a great experience in shopping for a bed that I will benefit from in many ways due to disabilities and a shortage of storage space. Who knew bed shopping was would be so difficult!!
But Liberty made the experience so much easier and a great experience. Well done to all the staff at Aintree, you are a credit to Dreams & thank you so much ☺️

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was on time

They informed me in plenty of time that they were going to be delivering my mattress at a certain time and they were true to their promise

23 November 2025
Rated 5 out of 5 stars

Mattress Purchase …

We were greeted by Lyndsey in the Aintree Liverpool store, we were asked if we wanted to go on the Sleepmatch feature which they now have in store which we did, Lyndsey explained the results to us and gave us pillows to try out the different mattresses that would suit us. We made are selection and sat down with Lyndsey to make our purchase and kindly offered us a drink, Lyndsey explained all our options to us and made our purchase an easy experience. Thank you Lyndsey for all your help.

23 November 2025
Unprompted review

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