I was very happy with the help and information I received. Louis was very good at showing me the type of mattress that would be supportive and give me a good night’s sleep. He was also very helpful i... See more
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We were asked if we wanted help when we arrived and informed no just looking for now. We was then left alone until we wanted help and then was assisted by the sales person. She was extremely knowled... See more
Cant thank them enough. From the selection to the delivery it was seamless. The young guy in Ashford store was more than helpful Assisting us to select the correct bed with the right pressure... See more
Our experience from showroom to the new bed being put together was great. We were not rushed in the showroom, we were given advice when we needed it, we knew what what wanted, we knew we needed the be... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Barrey Road, TN24 0SG, Ashford, United Kingdom
- 01233534249
4.7
Excellent
207 reviews
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Had good service in store
Had good service in store, helpful to decide which mattress to choose,
16 February 2025
Very helpful people in store and even…
Very helpful people in store and even had a cup of coffee.mattress arrived,helpful delivery men.took old mattress away and placed new mattress on my base.having good night sleep with new matress.
13 February 2025
So comfortable
Suffering with sciatica, caused by my lumpy old mattress, I was treated very gently and thoughtfully. The bed I chose (medium firm with no lumps), which was also the one most recommended to suit me, was bought and arrived 2 weeks later dead on time.
The 2 men who delivered were also very polite and were amazing quick and replaced the old one in minutes.
I've slept on the new mattress for one week now and I love it. With a bit of physiotherapy plus laying on this new mattress, the sciatica has all but gone already.
23 January 2025
Excellent service from store to delivery
Really happy with my bed purchase. Quality ottoman, lifts from bottom, strong enough to take a heavy mattress. Bed stays up when lifted, but also has a safety bar just in case.
6 February 2025
Very interesting and the staff who helps us throughout the entire procedure
Very interesting
9 January 2025
Highly recommended service.
We bought a divan bed for our spare bedroom. Turned up on time, in fact the delivery van turned up earlier on the day than expected. The guys delivering were mindful of our indoor space and were careful with the removal of an old bed and the installment of the new one. Everything was dealt with very efficiently all the way through from ordering in store at Dreams in Ashford to the delivery itself.
30 January 2025
Both fitters were polite and pleasant
Both fitters were polite and pleasant. It was a pleasure to have them in the jlme
29 January 2025
Very happy with the entire experience…
Very happy with the entire experience from start to finish excellent staff.
25 January 2025
Our service at the Dreams shop in…
Our service at the Dreams shop in Ashford Kent could not be faulted and the delivery men could not be faulted. This was the best service we have had for years. The mattress we bought has given my husband the best sleep he’s had since he broke his back in March 2024. Thank you
24 January 2025
We visited Ashford Dream store today
We visited Ashford Dream store today , what lovely friendly staff , Gary was so helpful what great service, would definitely recommend .
24 January 2025
Unprompted review
The bed is amazing could not have…
The bed is amazing could not have picked a better one
24 January 2025
This mattress is realy comfatable
This mattress is realy comfatable, the chaps who delivered it were very good, helpfull and polite. Julie in the store was very good. Overall a good purchase. Well done Dreams.
18 January 2025
Purchasing our new bed
We were asked if we wanted help when we arrived and informed no just looking for now. We was then left alone until we wanted help and then was assisted by the sales person. She was extremely knowledgeable, advised us on the bed, assisted on choosing the right mattress and answered all our questions. Many thanks for the team in Ashford for the great experience.
11 January 2025
Unprompted review
Thank you Dreams
Imogen was very helpful, listened to our needs and sold us a wonderful new mattress! We previously had bad experience with two mattresses (from John Lewis and Marks & Spencer’s) we bought the sealy orthopaedic one(having a bad back I needed support which others did NOT give)at the moment we are delighted,I don’t dread going to bed at night now, “Thank you Dreams”
2 January 2025
A perfect purchase of a new mattress…
A perfect purchase of a new mattress from Dreams. The mattress gives me a perfect nights sleep & I am very happy. No complications or problems. Thank you dreams for your advice in myself making a perfect purchase.
3 January 2025
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