I was very happy with the help and information I received. Louis was very good at showing me the type of mattress that would be supportive and give me a good night’s sleep. He was also very helpful i... See more
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We were asked if we wanted help when we arrived and informed no just looking for now. We was then left alone until we wanted help and then was assisted by the sales person. She was extremely knowled... See more
Cant thank them enough. From the selection to the delivery it was seamless. The young guy in Ashford store was more than helpful Assisting us to select the correct bed with the right pressure... See more
Our experience from showroom to the new bed being put together was great. We were not rushed in the showroom, we were given advice when we needed it, we knew what what wanted, we knew we needed the be... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Barrey Road, TN24 0SG, Ashford, United Kingdom
- 01233534249
4.7
Excellent
207 reviews
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The TV bed is wonderful
The TV bed is wonderful. Arrived on the correct day and at the correct time. Installed by 2 very polite, professional, and knowledgeable members of staff.
100% good job from purchasing in the store to delivery and installation. Product itself is to a very high standard. We are overjoyed with our purchase.
10 November 2023
Professional and helpful
Professional and helpful. Took time to make sure that the bed and mattress we ordered were the right ones for us.
14 September 2023
Very happy bed owner
I got a bit confused online so went in-store for help. Fantastic customer service from the Ashford branch.
Bed arrived and was securely installed.
Would thoroughly recommend
16 September 2023
Replaced our old bed and mattress with…
Replaced our old bed and mattress with Dreams . Delivery and assembly was professional . Would definitely recommend.
14 September 2023
A no rush, no pressure, friendly and helpful experience.
On the day we visited the store, there was only one member of staff, that said she managed to let everyone know where they were and we were invited to have a look around, When she became free we were invited to try the contraption to find out what would be our ideal mattress, we then spent more time trying different mattresses and eventually decided on the one for us, the assistant (whose name I unfortunately can't remember) was knowledgeable, friendly and helpful.
The fact that we didn't feel rushed in any way was a huge bonus, and once again the member of staff was fantastic.
16 August 2023
Very nice Lady
the lady was so help full even well there was a thunder storm going on out side we tried the ones on the list some of them more than once just to get the right one
10 September 2023
Very patient whilst I dithered…
Very patient whilst I dithered choosing. Delivery was prompt and efficient. Appreciated shoes removed before entering the house
16 August 2023
Excellent service and follow up
5 August 2023
first class service.
20 May 2023
Unprompted review
We love our new bed.
We love our new bed with storage, so useful when you are short of storage and looks really good too. We love the matching padded headboard. We are still using our original mattress as it was fairly new but when we replace it will certainly be going to Dreams. They are very helpful in store and the delivery service was 5 star too
28 June 2023
It was special experience as staff of…
It was special experience as staff of the shop was so helpful and they arranged my delivery quite quick.
17 June 2023
Friendly and helpful staffs
15 June 2023
Unprompted review
Great experience and customer service
Had great customer service from Joe in your Ashford branch. It was only his first week and he was very knowledgable and helpful. My mum ordered a new mattress which came really promptly and although it was ex display she has had many good night sleeps since she got it. The manager was really helpful too, I’m not sure of her name. The delivery drivers were really helpful. Would recommend to friends and family. Thank you all for an easy process and great experience.
14 May 2023
The delivery guys were amazing.
1 June 2023
May use AI-assist with repliesRead more
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I will score this product 6 out of 10
The delivery team were not very careful when delivering the product to the bedroom. The cartons were also dusty.
30 May 2023
Reply from Dreams - Ashford
Dear Dr Obiagwu
Thank you for taking the time to speak with me today. I am sorry for the issues you had with the delivery service.
I am glad we have come to a resolution on the matter, and should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
The whole experience was faultless
The whole experience. My son tried the test bed machine to check is sleep position. His whip sleep pattern has improved and cannot fault the purchase.
9 April 2023
I was dealt with a professional manner…
I was dealt with a professional manner and all my purpose was met. The staff are excellent in discharging their duties and very courteous and approachable.
9 April 2023
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