We were approached by a sales assistant on arrival at Dreams. He was helpful and informative, showing us different options as well as offers on different beds and mattresses. We didn’t feel pressured... See more
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We found Aaron exceptionally polite and cheerful and his knowledge of the products was very good and answered all our questions. We felt comfortable and not pressed. We would be pleased to rate him 10... See more
Met by sales person almost immediately, showed & demonstrated me what I was after with professionalism. Only issue is that the delivery time is a month away. Otherwise very happy with service.
From the moment we started our enquiry Aaron was polite and attentive to our needs. He lead us through to procedure in selecting the most suitable mattress for our comfort needs without any pressure t... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10a Cambridge Close Retail Park, HP20 1DG, Aylesbury, United Kingdom
- 01296794685
4.8
Excellent
285 reviews
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Great service
Great service, especially from Aaron in Aylesbury branch, great relief from back problems, and the mattress is so comfy I can hardly wait till bed time!
9 November 2025
Perfect service and sales
Everything from the sales person’s help choosing our new bed and mattress to the final delivery and assembly, with the removal of our old bed and mattress too.
Your staff are efficient friendly and most helpful.
The delivery team were really nice and nothing was too much trouble…
8 November 2025
Excellent Shopping Experience
Expert assistant directed us to the correct mattress for us. Delivery went well, old mattress taken away. Delighted with the comfort of the new mattress, a very good shopping experience.
17 October 2025
Great advise in the shop
Great advise in the shop. Good information during the entire process. Thought the actual delivery lacked the style of the rest of the deal, maybe the chance to check that the mattress was ok before the driver was heading back to the truck would be an improvement, not that there any problem. Overall a good experience.
5 October 2025
Very professional service not pushy…
Very professional service not pushy very knowledgeable on everything, friendly service & customer service was amazing definitely be going back .
20 September 2025
Unprompted review
Excellent Advice…
Excellent advice by the staff and very good facilities to test the suitability of a wide range of mattresses.
20 September 2025
Your Phil and Bob provided an excellent…
Your Phil and Bob provided an excellent service. They are a credit to you.
20 August 2025
Service excellence
Team slightly delayed after a previous customer had a change of mind
Construction then de-constructing
They kept me fully informed & established that it would not inconvenience me to any extent
Kept me informed
Delivery came when they said it would
Delivered to bedroom - removed old piece
No problems in and out in minutes
14 August 2025
Customer service was very good
Customer service was very good, new bed ordered and not too long to wait for delivery and old bed collection.
Delivery was very good, very professional, polite and all sorted very smoothly.
The only downside was my choice of base, on hindsight I should have ordered 4 drawers instead of 2 !!
12 August 2025
Dreamy nights sleep!
Excellent service from entering the store right through to the delivery.Using Sleepmatch we were matched to our perfect mattress, and have had great nights sleep ever since.
1 August 2025
Aaron is a star
We’re really pleased with the quality of the mattress we purchased—it’s incredibly comfortable and well-made. A huge thank you to Aaron at the Aylesbury store, who took the time to walk us through a wide range of options and explain the differences clearly. His knowledge and patience made all the difference. Without his help, we wouldn’t have found the perfect mattress. Truly appreciate his professionalism and dedication!
31 July 2025
Delivery drivers were so helpful
Delivery drivers were so helper and friendly. Took my bed up to my room which was so kind of them.
Sales team were great too very informative and not so pushy with sales.
16 July 2025
New bed and mattress review
The member of staff at the shop was very knowledgeable and assisted me to find the right kind of mattress using in shop technology.
When the bed and mattress arrived the delivery team were very respectful and did a good job.
Good decision on bed and mattress, very comfortable
18 July 2025
Aylesbury Dreams store…
We visited the Aylesbury Dreams store today (29/6/25) to look at mattresses and were helped by Aaron. He gave us so much info and found our perfect mattress within our budget we bought it there and then. Aaron was extremely knowledgeable, helpful and polite without being pushy for the sale.
29 June 2025
Unprompted review
The comfort sleeping much better
The comfort sleeping much better. This was brought because of my medical problems, and have made a different.
21 June 2025
Very helpful in the store
Very helpful in the store. Really listened to what we were trying to achieve by a deadline and helped us get a solution when the delivery dates were not working for us.
16 May 2025
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