Great staff and great mattress thank you. So nice to get away from memory foam at last. The plastic wrapping was really dirty and made a bit of a mess getting it up the stairs but that's presumably... See more
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Delivery and collection of old mattress went like clockwork. Lovely comfortable bed although haven’t noticed the ‘ice’ part yet, probably down to the weather!
Mel was fantastic, really helpful even though we came in twenty minutes to closing... she couldn't have been more patient and informative. We ended up confirming the order then and there. She offered... See more
Great service in the store, and delivery as well. Completely faultless. All staff were really friendly, and answered every question we had. Delivery drivers were very friendly, and careful bringing th... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Bognor Regis Retail Park, PO22 9TR, Bognor Regis, United Kingdom
- 01243963510
4.8
Excellent
282 reviews
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Great service from start to finish
Great service from start to finish from the purchase of the bed to the delivery and construction of the bed
28 February 2025
Sweet Dreams
Very happy with the help from staff in choosing a new mattress in the Dreams store.
28 February 2025
Beautiful mattress and frame
Beautiful mattress and frame and they were very helpful because I had to change delivery about three times due to moving. Very friendly and would definitely recommend.
10 February 2025
Great product and great personal…
Great product and great personal service both at the store and with the delivery team.
14 February 2025
The delivery was on time
The delivery was on time, was kept informed of arrival time. The fitters were very good and constructed the bed very quickly. We found the bed very comfortable straight away.
8 February 2025
Ottoman bed and mattress
Bought an ottoman bed and mattress, spent a bit more than I expected but ended up with a far better bed and mattress than I expected. The service I received was really good. Went on the mattress selector, I'm not sure if it is a gimmick or not but I have now got a really comfortable mattress. The delivery driver was really helpful, even explained the best way to carry and assemble the bed.
26 December 2024
Lovely bed great service from purchase…
Lovely bed great service from purchase to delivery. I would recommend Dreams and the bed was really good quality and easy to put together. Staff in the shop were really happy to help and polite.
30 January 2025
Mattress is good but I wake up with…
Mattress is good but I wake up with eight in my shoulders the pillow took over two weeks to get to me apart from that pretty good
28 January 2025
Delivered and installed on time
Delivered and installed on time. No mess. Bed is perfect.
22 January 2025
Choosing a new bed at Dreams
The service & information was excellent. The bed for deciding our pressure points was the first we had seen & tried which helped us decide on our purchase.
The delivery was also on the date & time given. The men where very efficient & tidy.
9 January 2025
Excellent
Very efficient member of staff when placing order. And was delivered on time.
18 January 2025
Was perfect from start to finish
Was perfect from start to finish, Mark in store was great assisting us in store. He helped us with making sure we purchased the right mattress and also managed to upsell us the temper pillows 😂. Then delivery team were great had a cancellation so delivered earlier to me. So definitely would recommend and thank you from a fellow retailer, customer service was great.
18 January 2025
Our new mattress was delivered within…
Our new mattress was delivered within the timeslot allocated. The delivery men were very courteous and helpful. Great customer service.
16 January 2025
Best service and mattress purchase ever!
The mattress is unbelievably comfortable.
The service I received at Dreams was awesome and the delivery guys were brilliant, so friendly, kind and funny they took care with my mattress and put it in my desired room.
11 January 2025
Excellent service from Mark at your…
Excellent service from Mark at your Bognor Regis store ,very helpful but not pushy,managed to get delivery for me 4 days earlier than expected . The new mattress is excellent quality at a very reasonable price and has made a huge difference to my bad back.
30 December 2024
Sleeping like a log in my new bed!
Sleeping like a log in my new bed!! Very comfortable mattress and my Tempure pillow feels amazing . Very happy customer
27 December 2024
The boys introduced themselves
The boys introduced themselves. They both took off their shoes. All packaging taken away. Very polite.
27 December 2024
Fantastic
Fantastic, never thought I would ever wake up without a painful back - I recommend to all.
27 December 2024
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