I was very pleased with how your staff heip in deciding the best options for my needs to get within my budget. I felt very comfortable,and the banter I shared with Anne and your manager and would be... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was a fantastic service from start to finish. James knew everything about all of the beds and that made it easy to decide which one was for us. Delivery was arranged for a day of our choic... See more
We felt comfortable when we went into Dreams in Braintree Village. We did not feel pressured to buy but were shown the different options available. It was a safe environment and all hygiene measures... See more
I been in Braintree store. Always i buy linen and mattress there. February 14 i boughs a Mattress Master guild 5400. Mattress topper. We received the delivery yesterday. Excellent service arrived on... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Freeport Retail Park, CM77 8YH, Braintree, United Kingdom
- 01376748178
4.8
Excellent
239 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and advice from store…
Excellent service and advice from store and also very good job by delivery staff
14 February 2026
Kayleigh was the young lady that served…
Kayleigh was the young lady that served us she was very efficient helpful and so polite .Very good at her job and answered all our questions and helped us make a very good choice and very happy with thr service we got .Also a nice cup of tea as well
19 February 2026
Unprompted review
Delivery on time and the guys did a…
Delivery on time and the guys did a good job
Thank you
15 February 2026
Amazing very helpful company
Amazing very helpful company
Delivering service just brilliant
Prices just amazing
8 February 2026
Very comfortable mattress ,Ottoman base…
Very comfortable mattress ,Ottoman base o.k.
2 February 2026
Really great experience.
31 January 2026
Sofa bed
Sofa bed delivered at the allocated time slot and assembled within minutes. Delivery drivers were superb. The sale at Braintree by Kaleigh was plesent, professional and easy. All in all , a great experience. Would highly recommend.
17 January 2026
Excellent staff
Excellent staff, particularly the young lady who first met us. Friendly delivery guys. First rate service.
17 January 2026
Customer service was really good
Customer service was really good. We used the bed analysis to discover what suited us. We then “ tried” out the ones that were offered. Our sales lady was very personable, helpful and informative.
This is is our second purchase from Dreams. Highly recommend.
9 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
DONT BUY FROM DREAMS. GO ELSEWHERE
Never had such a bad experience. Ordered 1st December 2025, mattress didn’t even arrive the next day like stated if ordered before 2pm. I cancelled and it’s now 7th jan and they still have not given my money back! I ordered another mattress stupidly on the 5th, Same thing ordered before 2pm Nothing arrived next day, They randomly emailed me one night saying they are dropping it the next day when I have work . I’ve spent three hours minimum of my life waiting on the phone lines trying to get my money back and they all say it’s been processed when in fact it hasn’t . This company is a joke and has lost my service forever. I want my money back!!! Over £600 Taking the piss
7 January 2026
Unprompted review
Reply from Dreams - Braintree
Good Afternoon
Thank you for your recent review.
I am sorry to hear that of the issues you have had with the delivery
So that we may be able to look into this further for you I have requested some further details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Nick
Service with a smile.
The sales assistant Ann in the showroom was very welcoming, pleasant and helpful.
The delivery driver was polite and courteous and carried the headboard into the house for us.
3 January 2026
Mattress not as comfortable as one in shop
Mattress not as comfortable as one in the store that we tried, not had a good night’s sleep so far
28 December 2025
Reply from Dreams - Braintree
Good Morning Michael
Thank you for your recent review.
We are sorry to hear you are not happy with the comfort of your mattress
We have contacted you today to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
From order to installation excellant…
From order to installation excellant pro-active approach from every one sales through to the delivery team
15 December 2025
Dreams what an excellent experience
Dreams what an excellent experience! Great service at Braintree Freeport store. Kayleigh supported me throughout the whole process. Sleepmatch machine was great and a cuppa waited for me when I was trying the mattresses out. Found the right one thanks to her amazing support. Highly recommended 🥰
13 December 2025
Unprompted review
Spare room bed
We bought a bed for our spare room so wanted something in the lower price range. We had great advice in the shop and are very pleased with our purchase. It’s a very comfortable mattress and the bed looks very nice. The delivery was very smooth. No problems.
26 November 2025
Great customer service
Great customer service, friendly and efficient without being pushy. This is the second time we’ve brought a mattress from Dreams in Braintree and we will definitely go back again! Highly recommended.
6 December 2025
Just perfect
From placing the order right through to delivery everything was perfect.
29 November 2025
We went looking for new pillows and…
We went looking for new pillows and came away with a new bed looking to replace our Mattress but we definitely don’t regret anything. Thank you Dreams
21 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.