I was very pleased with how your staff heip in deciding the best options for my needs to get within my budget. I felt very comfortable,and the banter I shared with Anne and your manager and would be... See more
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It was a fantastic service from start to finish. James knew everything about all of the beds and that made it easy to decide which one was for us. Delivery was arranged for a day of our choic... See more
We felt comfortable when we went into Dreams in Braintree Village. We did not feel pressured to buy but were shown the different options available. It was a safe environment and all hygiene measures... See more
I been in Braintree store. Always i buy linen and mattress there. February 14 i boughs a Mattress Master guild 5400. Mattress topper. We received the delivery yesterday. Excellent service arrived on... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Freeport Retail Park, CM77 8YH, Braintree, United Kingdom
- 01376748178
4.8
Excellent
239 reviews
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I didn't realise that there were still such good companies in Britain.
From the moment we entered the showroom, we knew that we would be buying one of their beds. The Staff were superb, as were the beds, especially the adjust to your size, sleep position etc bed which showed the most suitable for us. The price was within our budget and delivery was on time and completed by well trained delivery and collection staff.
As for the bed, one month and 30 successful sleeps later, the best thing we did was to buy our bed from dreams. It is so good to be able to congratulate a company on all aspects of its product and service.
25 October 2025
Fantastic service from looking for the…
Fantastic service from looking for the right bed to delivery can’t fault them
19 September 2025
Very good a polite staff would…
Very good a polite staff would definitely recommend
28 September 2025
Unprompted review
Just had a Dreams bed and mattress…
Just had a Dreams bed and mattress delivered to my 95 year old mum. Everything from order to delivery went perfectly! My mum is delighted! Thank you to Albert and colleague for the super helpful and quick service and to Kayleigh from the Braintree shop.
22 August 2025
Unprompted review
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Took the time to listen to what type of bed and mattress we wanted. Excellent treatment from start to finish.
3 August 2025
Great service
Great service , very patient with us, I got a super king ottoman bed with 2 single mattresses, absolutely perfect , very happy
1 August 2025
Overall a good experience
Overall a good experience, from the people in the shop to delivery and installation, we received the advertised phone call that they are on their way and will be with you in a certain time. The two lads were efficient and courteous, and moved other bedroom furniture back into place always a plus.
12 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor delivery time and communication…
Unfortunately they promised a delivery date and then cancelled it without notifying me. As we have moved into a new house this left us without an adequate bed that we were desperately waiting for. Issue resolved by trying to call three times, all of which had a long wait time. Very frustrating!
3 July 2025
Unprompted review
Reply from Dreams - Braintree
Good afternoon Tom,
Thank you for your recent review.
I am sorry that your delivery was not on the date you expected.
I have sent you an email to discuss this further and look forward to hearing from you.
Kind Regards,
Wayne
Very helpfull staff when buying Item…
Very helpfull staff when buying Item and good delivery as predicted .
27 June 2025
My new bed and mattress
The staff at Braintree are very helpfull and friendly, the help I received for choosing my mattress was first class ,the bed and mattress was delivered on time by 2 helpful young men ,very good service around, well done all
14 June 2025
Very happy with our experience.
1 June 2025
Really pleased with our purchase.The…
Really pleased with our purchase.The staff were friendly and so helpful, they gave us choices and time to decide on the mattress that suited us best, without being pushy. Even the delivery team were polite and the mattress was delivered on the day we were told within the two hour time slot. We would highly recommend.
30 May 2025
Helpful and very patient for hesitant customers
Really helpful and very patient for hesitant customers.
26 May 2025
Unprompted review
Very good service from store to…
Very good service from store to delivery.
Many thanks.....👍😁
25 May 2025
Our new bed and mattress
Staff at the store were amazing. The clever machine advises best bed and we bought a medium firm, moving from a medium. First night sleep was a little odd, now, best sleep I've had in years!
10 May 2025
Kyle helped us today around the store…
Kyle helped us today around the store and he was great. He knew what he was talking about and was very friendly. We would definitely make the trip back again to buy from this location and Kyle!
5 May 2025
Unprompted review
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