Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... See more
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Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... See more
I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... See more
⭐⭐⭐⭐⭐ Excellent service from Dreams Furniture Store. The staff were friendly, knowledgeable, and took the time to understand my needs. They helped me choose the perfect bed without any pressure and... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterfront Way, DY5 1LL, Brierley Hill, United Kingdom
- 01384492130
4.8
Excellent
313 reviews
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Wonderful service in store and the…
Wonderful service in store and the delivery guys were polite and helpful
19 December 2025
Hardeep was very helpful he gave a few…
Hardeep was very helpful he gave a few suggestions and showed us what we might like best... he had us test out some mattresses and showed us some pillows also showed us more options and we left very happy with a really good deal... we got more than we expected good job!
29 November 2025
Good customer service and helpful
15 December 2025
Friendly staff.
It was made a lot easier with the staff's knowledge,very friendly .When they delivered the bed and workman installed the bed also very friendly .I would purchase from dreams again competitive prices also 100% from your whole team went exactly like a dream 😀.sue.
12 December 2025
Pleasent sales people
Pleasent sales people. Delivery as arranged, pleasent delivery people all done quite expertly.
5 December 2025
Andrew from the Brierley Hill branch…
Andrew from the Brierley Hill branch was amazing from start to finish. His expertise and knowledge on the mattresses, we knew we could trust Andrew and are extremely pleased with our mattress.
28 September 2025
Nice one
I mean, we went in, paid for a bed, and it got delivered as promised. Just the job. Is it 5 stars, well nowt went wrong so anything less and it's like they did a sh**e job. Which they didn't
10 October 2025
The young man at the shop was most…
The young man at the shop was most helpful.
The mattress trial was fun, feeling it move while I was lying down & being assessed.
I was shown all the mattress's & able to try them out with my questions answered.
I was informed about the specific depth of the mattress & and the need to make sure I purchased suitable sheet sizes.
The delivery was booked for a date to suite me. The two gentlemen delivering the mattress were most polite & helpful as well.
Very pleased my mattress, it is so comfortable, I feel like I am 'sleeping in it rather than on it'.
My only issue is the height of the mattress. It seems higher than I remember it being in the shop, but never mind, I am sleeping very well.
23 November 2025
Experience at the store was very…
Experience at the store was very helpful. Delivery was on time and as expected. No problems so far.
23 November 2025
THE most comfortable and luxurious bed…
THE most comfortable and luxurious bed ever. -
Ledbury - and fantastic service from Hardeep at the Waterfront branch. Thank you.
22 November 2025
Great service from all departments
Great service from all departments, from choosing our mattress at Dreams, Brierley Hill with Brandon, to the delivery. Would, and have, recommend.
21 November 2025
Great staff at Dreams Brierley Hill…
Great staff at Dreams Brierley Hill love my mattress very comfortable and don’t Forget the pillow worth every penny spent if you have back and neck problems just go to Dreams and get one one off the best things Iv done
16 November 2025
Excellent experience
From purchasing on store to delivery, really pleased. Arrived earlier than alloted time. We didn't lift a finger
Mattresses chosen are what we needed and comfy.
6 November 2025
A DREAM OF A STORE
The knowledge staff that listen.
Their experience and advice, there’s no rush to buy an expensive purchase and the mattress change is amazing. Cannot fault the team at Brierley Hill -
11 November 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Should be no stars.
Should be no stars.
They 100 day mattress garuntee is a con.
It costs £100 to actually swap your mattress.
We did this, as the one we have is like sleeping on bricks. Paid an extra 200£ for a different mattress to have. They advised in an email on collection & delivery day to bring the mattress into a hallway - UNLESS you have paid for an extra service where they take it from your bedroom. So, we brought it downstairs.
When they arrived there was a dust mark on the corner of the mattress. They took photos and advised they wouldn’t take it. I wiped the mark off, it was dust.
Now they are refusing to change the mattress and surprise surprise no refund. Absolutely obismal service. Wasted money on a horrific mattress. DO NOT believe them
6 November 2025
Unprompted review
Reply from Dreams - Brierley Hill
Good Morning Charlotte
Thank you for leaving your recent review.
I am sorry to hear of your disappointment with your recent order
So that I can look into this further for your I have requested some further details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Nick
No back pain anymore
No back pain anymore
I’m very excited and it’s everything perfect I didn’t think it’s going to be all true what staff member his name is Hardeep but now I try myself and I am so happy thank you to the DREAM
31 October 2025
Double mattress
Beautiful mattress, really comfortable, for once getting a goodnight sleep without my back not hurting anymore.Can't fault dreams staff the one that dealt with my mattress was polite and showed me the ones that would suit my needs. 5 stars.
25 October 2025
All completed without issues.
26 October 2025
Great advice,super delivery
26 October 2025
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