Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... See more
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Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... See more
I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... See more
⭐⭐⭐⭐⭐ Excellent service from Dreams Furniture Store. The staff were friendly, knowledgeable, and took the time to understand my needs. They helped me choose the perfect bed without any pressure and... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterfront Way, DY5 1LL, Brierley Hill, United Kingdom
- 01384492130
4.8
Excellent
313 reviews
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Extremely professional and…
Extremely professional and knowledgeable staff .Nothing was too much trouble and the beds, mattresses and pillows were all first class
23 October 2025
Unprompted review
choosing right bed
Very helpful and ensured visit was a relaxing experience. I was given enough information and support to make right choice.
22 October 2025
Unprompted review
Sleep Machine
We experienced the sleep machine and was shown every type of mattress that suit our needs.
1 October 2025
Unprompted review
What a great experience.
The service l received was brilliant from merryhill branch. I was asked if I would like to do the sleep match to get the right mattress for my body. This is a great service especially if you suffer with pain in different parts of your body. I chose the mattress that was recommended and am now getting used to it. So far it is helping with my back. Thankyou dreams.
26 August 2025
Sales person
Sales person, Brandon, in the store was brilliant and very knowledgeable and helpful
12 September 2025
Great service and product.
Great service from sales staff to delivery team. All very professional. Product also excellent.
20 September 2025
Top marks for Andy and Dreams
Andy was great when my husband and I went to the Brierley Hill Store recently. We needed a new mattress as we were both suffering back pain. After going on their special bed it confirmed we needed a particular type of mattress which would suit our needs. We went round ourselves trying different mattresses. There was no pressure (no pushy salesmen) we could browse at our leisure, we were even offered a warm drink which was a lovely touch.
Eventually we chose a mattress, completed all the paperwork which Andy again, was so helpful explaining. A couple of days later we received it, a lovely delivery guy again, very curtious, even covering his shoes on entering the house. The verdict - the best night's sleep in a long time and no back ache when we woke the next day. Can't recommend this company enough!
23 August 2025
Unprompted review
Good service in store and theme who…
Good service in store and theme who delivered the bed we’re so helpful and polite and very respectful of my home and belongings in it too cannot reccomwned them enough
6 September 2025
Pleased with recent purchase.
Really pleased with my recent purchase, staff were helpful , friendly, did everything possible to make sure I made the right choice, would recommend.( Brierley hill branch).
21 August 2025
Extremely helpful
Extremely helpful, friendly and knowledgeable staff member who actually took the time to listen to us, the customers and tailor what she showed us to what we actually wanted.
25 August 2025
Unprompted review
The staff are just great
The staff are just great, very nice helpful, more like old friends than people you have never met,
20 August 2025
Great service and fantastic new comfortable bed
Great new comfortable mattress and bed. The guys in the shop were knowledgeable and helpful and the delivery and assembly from D’wayne and colleague was great. Thanks
1 August 2025
May use AI-assist with repliesRead more
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The bed is far to high for me I keep…
The bed is far to high for me I keep knocking my legs up on the base and I can’t lift the ottem bed up on my own not happy with it at all I would like to change it for metal framed bed
25 July 2025
Reply from Dreams - Brierley Hill
Good afternoon Debra,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry that you are not getting on with your bed.
Following our conversation to day, I have sent you an email as agreed and I do hope to hear from you soon.
Many thanks,
Kishan
Go for it !
To anyone else who maybe concerned about visiting the store on a budget. Do not fear. There are a wide range of cheaper alternatives and clearance mattresses. Abs in Brierly hill was amazing..went above and beyond to help me. I had an old spring mattress and not the most of money. But he found me a suitable mattress from clearance. Which I have just slept for eleven hours on. The best nights sleep I've had in ages. I cannot thank him and Ellie enough. My old mattress was terrible and exasperating health problems. I am so glad that I popped in store as their knowledge on types of mattress and suitability was phenomenal.
Honestly can not advise anyone to visit there store.
Delivery was fantastic. Gave me time slot. The guys took the mattress to the desired room. Even wore shoe guards bless them. Removed my old mattress also. Just a perfect experience. Thank you
17 July 2025
Unprompted review
Excellent service from start to…
Excellent service from start to finish,
Ellie the sales team is Excellent in help choosing the right mattress.
Delivery guys were excellent, and the mattress is superb.
12 July 2025
Helpful and patient sales staff
The sales assistant in the shop was very helpful in helping me find the most suitable bed
5 July 2025
Andrew assisted us
Andrew assisted us , he was very friendly from the start whilst also professional and very knowledgeable on the products, he made our visit and purchase of a new mattress a pleasure rather than a chore
3 July 2025
Unprompted review
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