I visited the Dreams Store in Filton recently hoping to find a new mattress. Eva welcomed me to the store and after setting me up on the SleepMatch machine, gave me a cup of coffee (with a biscuit) w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was assisted by the brilliant Eva who gave great advice and worked to ensure that my budget was met. My sleep position was monitored and I was shown a selection of beds. Eva was enthusiastic, kno... See more
Excellent service, greeted at the door, offered refreshments Good advice given and patience shown with my elderly mother. Couldn’t ask for more
We visited Dreams at Shield Retail Centre at Filton Bristol today, we were serve by Sophie . Sophie greeted us with a smile and engagement manner and attitude which was lovely . Sophie product k... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Shield Retail Centre, BS347BR, Bristol, United Kingdom
- 01173137471
4.9
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our bed was delivered by two lovely…
Our bed was delivered by two lovely friendly men,polite and helpful.
29 August 2024
Repeat customer at Dreams
Repeat customer at Dreams. Bought bed frames before, and this time bought a mattress for the spare bedroom. Generally happy with the quality of the products and in-store experience.
18 August 2024
Unprompted review
Shop assistant very helpful
Shop assistant very helpful. The mattress was delivered on time and very polite delivery drivers
17 August 2024
Dreams let us take our time to choose
Dreams helped us to understand the many different beds they sell, and to select what might be best for us. They then let us take our time to try out the selections.
The assistant Sophie was very helpful.
15 August 2024
Excellent service
Our sales lady was very good and personable especially as she was fairly new. She knew a lot about the products and served us very well
28 July 2024
Good value for money and seem less…
Good value for money and seem less delivery and assembled perfectly by delivery team, would recommend Dreams
9 August 2024
They were very professional and patient…
They were very professional and patient and gave me the chance to ask as many questions as I wanted and to try different mattresses
1 August 2024
Quick & easy
We did happen to go on a Sunday morning so we were the only people there, but we were quick to be seen. Purchase was quick and easy. Delivery was great, even to a 3rd floor flat. We assembled on our own and once we found the instructions hiding in one of the boxes it did take a few hours but it's fairly simple. Hopefully won't need another bed for a while but when we do we'll go to Dreams again first.
28 July 2024
Comfortable new bed
Helpful me in finding a bed and a suitable and comfortable mattress.
Putting the bed together swiftly on arrival day.
19 July 2024
The sales people were professional and…
The sales people were professional and friendly, very helpful. My bed was delivered within a week. The double bed that I bought is very comfortable. Reasonable cost as well.
23 June 2024
Wonderfully efficient
Wonderfully efficient keeping me informed throughout the purchase and delivery process. Very impressed
16 June 2024
Well impressed.
Well impressed delivered on time and with care, took away the old mattress to be recycled.
24 May 2024
I really liked the Sleepmatch tool
I really liked the Sleepmatch tool - it helped me choose the best mattress, staff friendly and helpful and I love my new mattress.
27 April 2024
Very helpful and knowledgeable staff
10 May 2024
We visited Dreams at Shield Retail…
We visited Dreams at Shield Retail Centre at Filton Bristol today, we were serve by Sophie .
Sophie greeted us with a smile and engagement manner and attitude which was lovely .
Sophie product knowledge was first class, and her customer service skills exceptional. Sophie couldn’t do enough for us , a pleasant experience looking for our mattress .
We will recommend to family and friends , thank you Sophie .
Mr & Mrs Hicks
8 April 2024
Unprompted review
Great service and comfortable bed
Great service and comfortable bed. All you can ask for really.
15 March 2024
Delivery was on time very efficient
Delivery was on time very efficient . Mattress very comfortable.
2 March 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.