I visited the Dreams Store in Filton recently hoping to find a new mattress. Eva welcomed me to the store and after setting me up on the SleepMatch machine, gave me a cup of coffee (with a biscuit) w... See more
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I was assisted by the brilliant Eva who gave great advice and worked to ensure that my budget was met. My sleep position was monitored and I was shown a selection of beds. Eva was enthusiastic, kno... See more
Excellent service, greeted at the door, offered refreshments Good advice given and patience shown with my elderly mother. Couldn’t ask for more
We visited Dreams at Shield Retail Centre at Filton Bristol today, we were serve by Sophie . Sophie greeted us with a smile and engagement manner and attitude which was lovely . Sophie product k... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
The Shield Retail Centre, BS347BR, Bristol, United Kingdom
- 01173137471
4.9
Excellent
167 reviews
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Dealing with Dreams...was a dream!
Really pleased with our new bed. Dealing with Dreams...was a dream! From ordering in store to then changing our order before delivery, they were helpful and easy to deal with. Would recommend. I was also happy with the price, after considering one of the cheaper online companies, I’m really pleased we managed to find our bed in one of the bed/mattress promotions. The quality of the bed is so good.
25 August 2021
Unprompted review
Looking forward to a good night’s sleep 😊
We attended the Filton branch on Sunday, 15th August to view the products available and was greeted by a friendly member of the ‘Dreams team’. Sophie was knowledgeable, not at all pushing for a sale and was there to answer all of our questions. We were left to walk around the showroom, with Sophie being readily available when we had any questions. We felt at ease and happy to purchase from Dreams. We would highly recommend a visit to the Filton branch! Looking forward to the delivery of our new bed!!!!
New entry….
The bed has arrived!! Delivery went to plan. We’d paid the additional amount to have the bed assembled (piston ottoman bed), which was well worth the extra cost.
A great experience throughout as went so smoothly and…….the mattress is super comfy! 🥳
16 August 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Our experience at Dreams was dreamy
Our experience at Dreams was dreamy! We nearly fell asleep as the beds were so comfy. Their sleep machine was just amazing, it literally found the bed that is suited to you! The service from the members of staff was brilliant, she made our experience at dreams so stress-free by explaining which kind of beds were suited to who and what the beds were made out of-which is very important! All in all I definitely would recommend Dreams in Filton.
10 August 2021
Unprompted review
Reply from Dreams - Bristol Filton
Good evening,
Thank you for taking the time to leave us your review.
Your feedback is most appreciated and we are pleased to hear of the good service you received in our Filton store.
Best wishes,
Charlie from The Customer Services Team
Excellent store
Purchased a new bed and mattress here. The young lad who served me was very polite, helpful and knowledgeable without being pushy. The store and staff felt very covid safe too. Delivery date and prices were reasonable too. Would definitely recommend.
6 July 2021
Unprompted review
Reply from Dreams - Bristol Filton
Hi Rawlii,
Thanks for sharing your feedback with us, we are thrilled to hear that you are happy with our products and customer service.
We hope to welcome you back to the store soon!
Kind regards,
Charlie from The Customer Services Team
Knowledgable, friendly and helpful staff
A really knowledgable, friendly and helpful member of staff in the Filton store helped us select a new foam / spring mattress. Happy with the product and spent less than we'd anticipated. Very happy with the in-store cover safety arrangements too. Thank you.
4 May 2021
Unprompted review
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