Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more
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Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more
Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more
Company details
- #43 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom
- 01227 379459
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Richard in Canterbury was a huge help.
Richard who helped me make the best decision for me made the whole experience very easy. He explained everything and really knew his stuff.
The mattress is perfect and I’m more than pleased with it.
Good Well Priced Products, Salesman Helpful
The sales person was not at all pushy and did not try to sell an expensive mattress. He gave us plenty of information about the products, advised as to which ones might be best for us and then and let us choose.
Outstanding customer care
Outstanding customer care. Particularly valued in a time when this is sadly lacking in most other businesses. Polite and helpful staff in store and the delivery men were cheerful, speedy and accommodating. I had to cancel part of my order, which was also dealt with efficiently. I had to make a phone call to chase the refund and the member of staff I spoke to organised contact with refund dept. Within 24 hours the money was credited to my bank account. 10/10 for every member of Dreams staff. Thank you all
Great all good nice staff and delivery…
Great all good nice staff and delivery pleased with item
2 drawer divan bargain
Price of my 2 drawer divan base with matching headboard was great. In store service was very efficient. Delivery within same week. Prompt& kept me well informed. Easy to assemble & very comfortable.
Very helpful service at Canterbury…
Very helpful service at Canterbury store (great deal) and efficient delivery. Would recommend.
We were very impressed by the staff…
We were very impressed by the staff very attentive but not pushy allowed us to browse at our leisure and answered questions and gave advice when asked offered the computerised bed after we had a good look around we expected that to come up with the dearest mattresses but it did not also the delivery guys were very polite and helpful especially Isabelle that served us in the store very knowledgeable & polite & helpful
A very good experience
We received a nice friendly welcome in the shop and was offered coffee. Our order was taken and everything was explained well. The delivery date and time all went according to plan.
Good communication with the delivery team on the day. A very professional and excellent service
Back ache gone.the very big plus about Dreams is…
Well the very big plus about Dreams is that you have people like Frances in your Canterbury branch.
Professional enough to have your own time, but there when you need advice.
The bed scanner is an excellent idea and bought my mattress on the strength of it.
The delivery were also very professional and knowledgeable too.A good job well done
The lady assistant was brilliant
The lady assistant was brilliant, so helpful. I was very undecided but she went out of her way to help. Very satisfied
From Frances helping us in…
From Frances helping us in store,through to the 2 gentleman on delivery day ,a pleasant experience throughout and the silentnight mattress is perfect,
The staff at the store were helpful and…
The staff at the store were helpful and appeared interested in our purchase!.
Delivered on time very comfortable well…
Delivered on time very comfortable well pleased,The person at Dreams Canterbury was brilliant very helpful.
Perfect Product, Great Staff!
We felt valued by the team and the bed was delivered and professionally assembled without any fuss by kind and polite people..... would definitely consider using Dreams again in the future!
Good company to deal with
Good company to deal with. Mattress is a spare for guests and too early to say if it is any good.
Dreams Mattress Experience
Having had my new mattress for 6 months it’s been a pleasure to enjoy the comfort of it 100%
The staff were helpful and informative
The staff were helpful and informative. I had made telephone and online enquiries in advance of our visit to the store. We were able to order and arrange delivery which all worked out most satisfactorily. Thank you.
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