Dreams - Canterbury Reviews 

197
TrustScore 5 out of 5

4.9

Unit 2 The Former Pumping Station, CT1 3TT Canterbury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more

Rated 5 out of 5 stars

Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more

Rated 5 out of 5 stars

Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more

Rated 4 out of 5 stars

Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more


Company details

  1. #43 of 116 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom

  • 01227 379459

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Mattress

To be able to lay down and really experience the feel of the mattress was important to me and was fully encouraged and this definitely encouraged me to purchase.

21 September 2024
Rated 1 out of 5 stars

This bed has given me back ache and is…

This bed has given me back ache and is no where near as comfortable as the on in the showroom .

14 September 2024
Dreams - Canterbury logo

Reply from Dreams - Canterbury

Good Morning,

Thank you for taking the time to leave your review and for speaking to me over the phone just now. Again, I am sorry to hear that you are not getting on with your new mattress.

As discussed, brand new mattresses can feel firmer that the showroom models, and sometimes need a bit of time to soften and settle. If you are still not getting on with your new mattress though you can swap it with a different one by taking advantage of our 100-Night Comfort Guarantee. For more details please see our website.

Kind Regards,

Simon

Rated 5 out of 5 stars

Perfect Mattress, Perfect sleep too

We've always bought our mattresses from Dreams & even bought our original bed from them too! The last mattress we had needed changing as it was 8 years old. So we came into our local store & told the salesman exactly what we were after. I found our previous mattress was getting too heavy for me to lift & change the bottom sheet, as it hurt my back! The new mattress is perfect & I can rotate it & change the sheets easily. We're getting a perfect night's sleep with no pain now!

18 August 2024
Rated 5 out of 5 stars

All went well

All went well no problems, except for putting old mattress in to a big polyurethane bag. What does the frail old lady do?

3 August 2024
Rated 5 out of 5 stars

Helpful Staff and Not Pushy

Really liked the relaxed atmosphere in the store with the member of staff being genuinely helpful and not just pushing for a sale. She helped us locate the most suitable mattress for a reasonable price and arranged for free delivery as well as outlining the arrangement for the old mattress to be collected (providing a large plastic bag for it to go in). Very friendly service and the new mattress was delivered as arranged. All went smoothly and am very pleased with the end product which is lovely and comfortable.

5 July 2024
Rated 5 out of 5 stars

Very helpful

Issy, the girl dealt with my mattress was really helpful and informative. I didn’t feel rushed in any way and in fact went back a few time before I bought it. Each time she was friendly and answered all my questions. A great service! Well done!

12 May 2024
Rated 5 out of 5 stars

Like a Bug in a Rug

From the start it was a Great experience walking into the Canterbury Store and Kind Young Gentleman ask if he could be of any help , and if we needed anything help just let him know so I felt no pressure from the start. We had a look and tried so many beds I needed a coffee up he come with coffee, anyway we went on the machine we found our bed Got a Deal got our pillows and got our delivery, Now I sleep every night like a Bug in a rug Lovely no more waking in the Night with back ache getting up in the Morning feeling like I ain’t been a sleep. Great

4 May 2024

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