Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more
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See what reviewers are saying
Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more
Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom
- 01227 379459
4.9
Excellent
197 reviews
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Impressed
We got fantastic service at the Canterbury Dreams store. From exploring what mattress would be suitable to finding an amazing pillow that my neck’s been searching for for years! The staff were knowledgeable but not pushy and spent time with us. I didn’t have a long wait for the delivery either. Basically, I’m in love with my new mattress and pillow! Thankyou.
8 December 2023
Just what we wanted
Had been looking for a bed and mattress for a while dream's had exactly what we wanted the staff were extremely helpful and knowledgeable everything was delivered promptly even when we had to change the date
3 December 2023
New mattresses need within short timescale
We visited the local store not fully aware of what we wanted, the young lady on site gave us guidance and was very helpful in making our decision. Delivery time was short and fitted in with our requirements
20 October 2023
High recommended - Canterbury
Richard from the Canterbury store was friendly, knowledge and great with the children too! He showed us straight to the mattress we had seen online and then suggested we tried the sleep match machine (great experience). He wasn’t pushy at all and helped us find what worked best for us. All the store staff were friendly and chatty.
30 September 2023
Unprompted review
Excellent products and services
Customer service in the canterbury store was great, got all the info I needed the took my husband in the following week to purchase. Prompt delivery with recycling of old mattresses and absolutely no issues with delivery
28 September 2023
Knowledgable staff and great product!
29 August 2023
The staff were extremely helpful
The staff were extremely helpful, talked me through what was available and listened to what I needed. I they made the process of buying a new bed very easy and kept me informed of prices while the decisions were made. I was given time to think and decide and I feel happy with my choice
15 August 2023
Unprompted review
Process Has Been Easy and Mattress Superb
Delivery date was kept to, with text information in the days leading up to it and time slot on the day. Quick and cheerful process.
Reassurance re returns policy if needed.
Mattress is firm and solid as promised.
30 July 2023
Fantastic service from start to finish…
Fantastic service from start to finish thank you so much Dreams
11 August 2023
The shop assistant in store was a…
The shop assistant in store was a pleasure to do business with.
He was informative and friendly
16 July 2023
Unprompted review
since having my new mattress enjoying…
since having my new mattress enjoying much better sleep comfort, really pleased
22 July 2023
The service in the store was excellent…
The service in the store was excellent and the beds were delivered on time by very helpful staff who were polite and efficient
30 May 2023
Very knowledgeable
Very knowledgeable, friendly staff. We were given plenty of time to try the mattresses and didn’t feel pressured into buying before we were ready .
The sleep simulator was very useful as it gave a starting point of which mattresses to try
26 May 2023
Unprompted review
The staff member we dealt with was very…
The staff member we dealt with was very helpful and took on board our requests.
18 May 2023
Excellent customer service
Excellent customer service, got exactly what i needed with the help of the sales assistant. I would recommend for anyone to visit Dreams.
5 May 2023
Unprompted review
Really Great Service!
Richard was so helpful, we had a wonderful time. The Sleepmatch experience was awesome! Great selection of mattresses to choose from.
3 May 2023
Unprompted review
The Dreams staff are brilliant
The Dreams staff are brilliant. Knowledgeable and very helpful. The assessment of the mattress needed for each individual is a bonus too. Trying mattresses in the store was invaluable. We returned first mattress as too soft. Second choice just right. Hassle free exchange with no problems. Frances & Don thank you. 👍
19 April 2023
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