Dreams - Canterbury Reviews 

197
TrustScore 5 out of 5

4.9

Unit 2 The Former Pumping Station, CT1 3TT Canterbury, GB


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Rated 5 out of 5 stars

Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more

Rated 5 out of 5 stars

Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more

Rated 5 out of 5 stars

Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more

Rated 4 out of 5 stars

Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more


Company details

  1. #44 of 116 best companies in Bed shop
  2. #30 of 85 best companies in Bedding Shop
  3. #81 of 227 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom

  • 01227 379459

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

14,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend Dreams

Richard was a Very knowledgeable sales assistant. Great to use the sleep match machine and get the suggestions of what mattresses are suitable for you. Big choice of mattresses. Great to have a choice of interest free finance options

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was very knowledgeable regarding any questions we asked and made us coffee too which is always a bonus!

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Love Dreams. No hard sell!

Love Dreams! No hard-selling. Really listen to your needs and are so knowledgeable and helpful. Needed a guest bedroom king size mattress on this visit and left with what we went in for. Previous visits (different area) we have bought beds and mattresses and still happy with them. Their customer service is always really good as well as their range of products.

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Easy shop experience

Easy shop experience-
From entering the store to leaving having brought what we wanted, nothing was a problem. We used the sleep machine, which was a strange but exciting experience. I love Gavin & Stacey, so having Stacey’s voice was great. Very excited for my new mattress to be delivered & to start sleeping well again.

25 September 2022
Unprompted review
Rated 5 out of 5 stars

Very welcoming store - Canterbury

The staff at Dreams Canterbury are very welcoming, take the time to explain the products and listen to your needs, based on which they recommend what's best for you.
I was very pleased with the service.
I would definitely come back.

18 September 2022
Unprompted review
Rated 5 out of 5 stars

High quality products

High quality products, delivered on time and by polite, well informed staff. Very impressed with the manufacture quality and the comfort of my new mattress and bed.

20 July 2022
Unprompted review
Rated 4 out of 5 stars

Excellent service

We had very good service from Dreams Canterbury we went to bye a mattress told Richard exactly what we wanted he explained every type of mattress to us he came up with just the just the perfect one very comfortable. Very good service from Dreams would bye again .

17 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent trip to the Canterbury store

The service we received in the Canterbury store was superb. The Sleepmatch machine chose a selection of mattresses for us, we tried them all at our own pace without the staff member giving us the hard sell. The order process was simple with a wide selection of delivery dates available.

27 May 2022
Unprompted review
Rated 5 out of 5 stars

Very happy professional experience

Very happy professional experience with Dreams Canterbury, I was helped by Fran and she's been extremely helpful with anything I've needed. Was given the opportunity to sleep match which is very helpful. Was given a great deal on what I got.

5 May 2022
Unprompted review

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