Lovely Store to visit. Well laid out, easy access to a vast choice of available types of beds and mattress. Warmly met by sales assistant Laura, who was most helpful, informative and knowledgeable r... See more
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The gentleman that dealt with us was absolutely brilliant most helpful and understanding to our needs ,found the appropriate bed frame / mattress ,and headboard and pillows the pillows we bought he e... See more
Julie from the Cardiff store was superb in the advice given and the range available to suit my needs 5 star service. Came away happy with my purchase knowing I’ve picked what I needed.
I did not like the close proximity of other customers being served along side of me whilst I was giving and answering personal financial details. The stations should be much wider apart eg much more... See more
Company replied
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
242 Lyon Close Industrial Estate, CF11 8TU, Cardiff, United Kingdom
- 02920 226050
4.7
Excellent
293 reviews
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Paid for aseble and then that was taken…
Paid for aseble and then that was taken out with all free crap pillows. Shocking customer service.
4 August 2024
Reply from Dreams - Cardiff Penarth Road
Good morning Leroy,
Thank you for taking the time to leave us your review.
I am sorry that you were unhappy with the service you received and with the quality of the free pillows you were provided.
As you were unable to speak owing to work commitments, I have sent you an email requesting some additional information about the service issues you encountered so I can investigate.
I do hope to hear from you soon.
Many thanks,
Kishan
excellent service
Staff in store very knowledgeable and helpful. Delivery on time. Delivery men were superb. No mess and bed assembled quickly. Excellent service
27 July 2024
Best experience ever!!!!
27 July 2024
Stacey was great
Stacey was great. From start to finish the service was amazing. We had our delivery within 3 days. Our mattress is so comfortable and our sofa bed is perfect.
26 July 2024
From entering the store was treated…
From entering the store was treated with professionalism bought my mattress everything went smoothly delivered on time the delivery men were polite and the removal of my old mattress was removed
25 July 2024
Lovely firm mattress but ...
Lovely firm mattress but came smaller than my previous double bed mattress. It's quite awkward trying to cover the space it leaves.
12 July 2024
Reply from Dreams - Cardiff Penarth Road
Good afternoon
Thank you for taking the time to speak to me today. I am hopeful we will get to the bottom of the difference in sizing between your previous mattress and the Dreams one.
I look forward to receiving your email with the sizings, and we will be able to go from there.
Many thanks
Peter
Amazing andrea was really helpful
8 July 2024
Very good service helpful staff and…
Very good service helpful staff and made us feel good
14 July 2024
Excellent services and high quality.
There is no doubt that Dream products are characterized by very high quality. Comfortable sleep, no noise, good use of space, a warranty that extends for years, as well as ease of communicating with customer services at any time and good treatment from them.
13 July 2024
Reply from Dreams - Cardiff Penarth Road
Good afternoon
Thank you for taking the time to speak to me. I am sorry for the issues you have had with your bedframe.
I am glad we have come to a resolution on the matter. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Great service from start to finish…
Great service from start to finish the bed frame and mattress are both great
16 June 2024
How it should be
Straight forward processes and really helpful staff. I couldn't ask for anything better.
15 June 2024
Pleasant shop experience
I liked the personalised mattress test coz my sleep now feels so comfortable. I wake up refreshed. The shop salesperson was so helpful to find what really suited my needs.
1 June 2024
Great service
Great customer service given by the team.
Very pleased with my purchase so far.
25 May 2024
Sweet dreams
The staff were lovely Stacey was very knowledgeable talked us through everything then did I test to check which matters was best for us I haven't slept so well in year's
6 May 2024
Helpfulness of Staff and choice of beds…
Helpfulness of Staff and choice of beds divans and headboards
17 May 2024
Amazing product and service
12 May 2024
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