Lovely Store to visit. Well laid out, easy access to a vast choice of available types of beds and mattress. Warmly met by sales assistant Laura, who was most helpful, informative and knowledgeable r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The gentleman that dealt with us was absolutely brilliant most helpful and understanding to our needs ,found the appropriate bed frame / mattress ,and headboard and pillows the pillows we bought he e... See more
Julie from the Cardiff store was superb in the advice given and the range available to suit my needs 5 star service. Came away happy with my purchase knowing I’ve picked what I needed.
I did not like the close proximity of other customers being served along side of me whilst I was giving and answering personal financial details. The stations should be much wider apart eg much more... See more
Company replied
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
242 Lyon Close Industrial Estate, CF11 8TU, Cardiff, United Kingdom
- 02920 226050
4.7
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Choosing new mattresses
Stacey was very knowledgeable. We didn't feel rushed, or pressured in any way. She made the whole experience hassle free.
The gentlemen who delivered went out of their way to make sure everything was right. Excellent service from start to finish.
16 September 2024
Delivery team were excellent
Delivery team were excellent. Took great care when taking away old divan base and bringing through the new beds. Would recommend installation service.
4 October 2024
So far so good
Our Prescot SK mattress was delivered on 20th September. So far it hasn't disappointed very comfortable but not even slept on it for 30 days. I hope it remains as comfortable.
20 September 2024
Helpful quick service
Helpful staff in store. Organised delivery quickly. Excellent communication pre and at delivery
29 September 2024
I was thoroughly impressed
I was thoroughly impressed with your professional and friendly staff. I was very well looked after.
28 September 2024
Outstanding Service.
When item purchased staff very helpful and delivered on time.Delivery drivers very helpful in manoeuvring mattress upstairs.Very pleased exceptional service.
27 September 2024
knowledgeable staff
knowledgeable staff, great product and very good overall experience.
21 September 2024
Our customer assistant Andrea was…
Our customer assistant Andrea was friendly and helpful. Greeted us, offered a drink, a set up the sleep match machine and advised on the best mattress.
20 September 2024
Unprompted review
Great option for a bed at Dreams - Penarth Rd, Cardiff
Great service from Andrea in Dreams on Penarth Rd, Cardiff.
Andrea helped us to select the bed we opted for
The delivery was on time and on the date requested. The Delivery men were perfect throughout.
31 August 2024
So far,so good
So far,so good. We have bought a double bed and mattress for our guest room, with some discounts thrown in, as it was a Bank Holiday deal. Our assistant, Andrea, was great. She walked and talked us round the store, encouraged us to lie down, with a comfy pillow, on different mattresses and gave us her professional and no nonsense advice. We are looking forward to the delivery now with professionals putting the bed together.
26 August 2024
Unprompted review
Andrea was brilliant
Andrea was brilliant. Very knowledgeable. There was no pressure to purchase and an emphasis and purchasing what was right for us. All of the staff we came across were very welcoming.
23 August 2024
Great product knowledge at the store
Great product knowledge at the store. Friendly approachable staff. Pressure free sales process , including extras available. Hastle free delivery to the bedroom. On time. Excellent experience all round. Thank you.
17 August 2024
New mattress needed, desperately!!!
Allowed the freedom to walk around the showroom with no hassle, then when needed the salesman (Roy) was at hand to give excellent service.
16 August 2024
Amazing service
From looking in the shop to ordering and delivery. Kind friendly staff, no pushyness in the store. Left to look around. Could not fault one bit.
16 August 2024
5*/5*
Fantastic experience at dreams recently, with the highlight being Andrea, and her friendliness/support in finding my first mattress/bed - she made the difference! Would recommend the service for first or second time buyers as the team were friendly, approachable and broke everything apart so that I understood what I was buying. An extremely quick delivery service was the cherry on top!
Thanks again all,
Tom and Ffion
3 August 2024
Unprompted review
Nice clean showroom friendly staff
Nice clean showroom friendly staff. I haven't bought a new bed in years. But come away purchasing a ks bed and mattress. Delivered within a week. We did pay extra for assembly, but they took our old bed away free of charge. Can't complain about anything. From time we stepped into showroom until leaving. Also very pleased with our purchase
10 August 2024
Excellent all round experience .
Staff in store very friendly and helpful . Delivered on time .
Delivery team very considerate re. new bedroom carpet. Extremely helpful and friendly.
9 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.