We visited Dreams because of the high reputation the company has regarding beds and we were not let down. We visited The Catford store in London and was served by staff member Kirsty whom was fantasti... See more
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The whole bed buying experience was very pleasant by very friendly and helpful staff in store. I was served by Kirsty, she was very attendant, and answered any any all questions. Delivery/installatio... See more
Our bed is amazing, and it’s all thanks to Jo the kind, patient, and professional manager at the Dreams Catford branch. We visited other stores, but he was by far the most helpful and didn’t mind at a... See more
Friendly, helpful and knowledgable staff helped to steer us through the choices of mattresses until we found the one that was right for us. They were very helpful indeed. Especially when it came to or... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Catford Island Retail Park, SE6 2DE, Catford, United Kingdom
- 02086 975333
4.7
Excellent
138 reviews
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The delivery was on time
The delivery was on time. They put foot coverings on which was very good. Constructed the bed in good time and advised me not to make it for two hours. In all a good experience.
14 June 2022
Unprompted review
Great shopping experience
From walking in the store, the assistant was ready to help me right away. I knew what I was looking for and he helped me to find exactly what I needed and right on budget. I purchased my mattress straight away and the assistant helped me to carry it out to my car which I thought was very helpful and probably outside of his job description - this made the world of difference therefore I am happy to leave this review because of how good I was looked after.
Definitely recommend.
31 March 2022
Unprompted review
2 beds delivered.
We are happy with beds the have very strong frames. The team that delivered them did their job very well.
Thank you.
18 March 2022
Unprompted review
Excellent Communication and Service
As my dad is deaf it was vital the delivery came when he had his sign language interpreter with him. As requested the delivery team messaged him with the time frame the day before, the store had also agreed to a AM delivery slot, then 30 minutes before arrival they called dads interpreter, it takes them around 20 min to get to his place so 30 min was ample notice.
He explains to me, once they arrived the team from dreams were excellent, they took the old mattress and brought his new mattress upstairs, there was no rush and happy to explain what he needed to do.
The whole experience was easy, straightforward and he would have no issues using them again. Excellent.
29 January 2022
Unprompted review
I love the look and style of the bed
I love the look and style of the bed. The only issue I have is that it’s too heavy to move.
It took me a few weeks to get use to the new mattress after sleeping on a rubbish memory foam mattress.
Delivery was on time and assembling the bed was pretty quick. Glad I paid for the bed to be assembled as I sure did not have the extra tools needed.
11 January 2022
Unprompted review
We had a great experience at Dreams…
We had a great experience at Dreams Catford, the sales person was super helpful and focused on our needs/budget. We ended up with a mattress we thought was too firm at firm when it arrived but has softened up now and is great.
4 January 2022
Unprompted review
Great, efficient service
Went to the shop in Catford and the service was great and very pleased with how quickly everything was processed. This was not my closest shop but I preferred purchasing the mattress with Ian in this branch.
29 December 2021
Unprompted review
Quick and easy delivery was spot on and…
Quick and easy delivery was spot on and items were great quality. Great customer service very helpful and friendly staff and delivery service
29 December 2021
Unprompted review
excellent service
We were assisted by helpful staff. Tried out the SleepMatch electronic bed that measures your body and offers advice that is individually suited.
Offered a bottle of water.
Delivered within 7 days from ordering
15 September 2021
Unprompted review
Awesome
Great experience. Greeted upon arrival and offered a drink. Invited to use the Sleepmatch bed to discover the best mattress type for myself. Shown all mattress/bed options matching my specifications. Shoutout to the Catford store, Sidi in particular
9 September 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent Service
Excellent Service, would definitely order from Dreams again. Thank you
26 August 2021
Unprompted review
Reply from Dreams - Catford
Hi Sandy,
Thank you for your 5* rating!
We are so appreciative of your custom.
Have a great bank holiday weekend!
Destiny
Slept well knowing I got a good deal
My previous Dreams bed needed replacing after I took it apart to move home. I’d had it ten years so decided new one. Popped into the Catford store. Super experience. Really helpful to try their mattress machine. And then try the recommended ones to choose. Will be back in ten years time for a new bed. Super happy with the speed of delivery.
24 July 2021
Unprompted review
Reply from Dreams - Catford
Good evening,
Thank you for your 5 star review of our Catford store.
We're pleased to hear you enjoyed your visit and found our in-store team helpful.
Our staff work very hard to make sure every customer experience is exceptional, so we are pleased to hear your experience with us was of such a high standard.
Kind regards,
Charlie
Perfect service
Was greeted by a guy called Ali - very friendly
Used the machine that Dreams have in store to determine the correct mattress type for you, which helped me find the mattress I needed very quickly!
Whole experience in store couldn’t have gone better
6 July 2021
Unprompted review
Reply from Dreams - Catford
Hi Aaron,
Thank you for your 5 star review of our Dreams store.
We're pleased to hear you enjoyed your visit and found our in-store staff helpful.
We're especially delighted to hear of the excellent customer service you received from Ali.
Our team works very hard to make sure every customer experience is exceptional, so we are pleased to hear your experience with us was of such a high standard.
Kind regards,
Charlie
Bought a Ottoman bed of £399 Good…
Bought a Ottoman bed of £399 Good Service from staff and quick delivery would highly recommend this for new customers
25 June 2021
Unprompted review
Reply from Dreams - Catford
Good evening,
Thank you for taking the time to leave us your review.
Your feedback is most appreciated and we are pleased to hear of the good service you received from our in-store team.
We hope you buy with us again!
Best wishes,
Charlie from The Customer Services Team
Dreams are made of this
Dreams are made of this
Great service and competitive price instore, impeccable delivery and a great nights sleep. Dreams delivered a perfect mattress that helped me enjoy a brilliant first night’s rest in my new home . Thank you to them
16 May 2021
Unprompted review
Great customer service
Sidi from the Catford branch was very helpful courteous and new the products well. His advise on which mattress I should go for was extremely helpful. Would definitely buy and recommend this store again.
2 May 2021
Unprompted review
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