Visited to look for a new mattress with no real idea what we actually wanted or needed. Kris was incredibly helpful and patient going through our options and which mattresses were best recommended to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into dreams chesterfield was greeted by a friendly colleague not to over powering spoke as to what I wanted he was very polite I tried 2or3beds nothing was to much trouble can't fault his politen... See more
Very good selection of beds etc, in clean airy surroundings and with a very helpful member of staff. Only disappointment is the long wait for delivery…6 weeks.
Ben was friendly and helpful without being pushy. He seemed knowledgeable and talked us through trying out several matresses.
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1A Ravenside Retail Park, S40 1TB, Chesterfield, United Kingdom
- 01246 925883
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Good service. Friendly knowledgeable sales team, without pressure sales. Given time to make own mind up.
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish would recommend to friends and family, customer friendly all the way
Trouble free experience happy staff happy customer
My experience on choosing a new mattress from Dreams at Chesterfield was trouble free from choosing to delivery.
The Staff were really helpful/friendly but not pushy ( which I hate) I was given a fairly prompt delivery day and the old mattress was taken away and new mattress put in place by two very helpful guys who even had shoe protectors on.
I feel Dreams have the right balance of customers service which is rare in these times. Well done to my local branch.
I went to dreams and was put on the bed…
I went to dreams and was put on the bed that measures your pressure points. Afterwards I was shown a selection of mattresses which I was allowed to try, but I kept going back to the same one! I have it now and it’s amazing and I no longer sleep on the edge of the bed! I actually starfish 😂😂 on a serious note! Great service, Great mattress 5 stars from me xxx
May use AI-assist with repliesRead more
Avoid dreams they don't care for their customers!!
My husband suffers from back pains. We went into store and were advised on what matress to purchase to best suit our needs. After 2 years this matress has considerably dipped on both sides despite us turning it regularly. Dreams sent out a technican to assess the matress who found that it is not dipping enough for dreams to do anything about it. I dread to think how much it has to dip for anything to be done! Terrible after care after spending £1200 on a silentnight matress with the promise of it having 5 years guarantee.. what a load of use that is. Avoid dreams at all costs - over priced, terrible service and my husbands back is in terrible pain.

Reply from Dreams - Chesterfield
Highly recommend 👍
Two wrinklies very happy
We are very old and we rarely slept all through the night. Now a broken night is a rarety.
The sales man Drew was exactly what A…
The sales man Drew was exactly what A sales person should be. Friendly informative attentive but still give you space to make decisions without feeling pressured. Walking in to store I felt welcome and it definitely nice to have a personal service instead of ordering off the internet.
Second time Dreams customer
Second time Dreams customer, first visit to Chesterfield store. Plenty of text updates on delivery, too so I can manage my day accordingly. Great service and helpful staff at store, super excited to get our new mattress
Comfortable nights
Go my mattress a few about two weeks ago it is very comfortable and I'm sleeping alot better would be recommended buying a good dream mattress to anyone
Very helpful and informative staff
Very helpful and informative staff. Made the decision making easy.
A first class experience
A first class experience from start to finish. The staff couldn't do enough for us and the quality of product available was top notch. I wpuld strongly recommend Dreams to anybody requiring the purchase of a new bed.
Great shopping experience at Dreams
Great shopping experience at Dreams. Had the sleep match experience ... tried all the options, decided to buy and Katie was excellent at explaining the choices and range of options.
Perfect purchase
Perfect purchase, just what we wanted and saw it as soon as we walked into the store!
Very friendly and helpful staff who made our visit to dreams quick and easy 🤗
Great experience.....
Great experience. Went to Dreams in Chesterfield to try out mattresses. No hassle from the staff who let us try out all the mattresses in store. The manager then asked us if we wanted to try the sleep match to see which mattresses would be compatible. We were then dealt with by Kate who explained we could have the sleep sensation mattress with a combination of bed frames. We chose a mattress and bed frame. Kate got us a good deal on the price (as we had just missed the end of the sale). Very happy with Dreams with no pressure from sales reps and would definitely recommend.
Fantastic place helpful but not pushy
Fantastic place helpful but not pushy
Friendly, good advice
Would recommend
Got what we needed with the helpful staff Drew chesterfield
Delivered on time put together well all…
Delivered on time put together well all packing taken a good service as it should be
Great staff in store and great delivery…
Great staff in store and great delivery team.
Really nice staff
Really nice staff, quick and efficient deliver. Would definitely recommend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







