Thanks Wendy for great service and helping us to choose our new mattress. You were patient and informative and helped to secure us a good deal. Gave us all the information and wasn’t pressurising into... See more
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I was very pleased with the service when we purchased our mattress. The staff were friendly, helpful and professional. Everything was explained clearly, and the whole experience was very positive. I w... See more
Really helpful staff member, Wendy, didn't push anything just gave me time and information to decide for myself. Felt she really helped me decide on the right mattress for me.
Went to buy a new bed and mattress unsure what I was looking for. Wendy, came straight over and started advising. She put me on the sleep match profile device that scans your body for the right bed. A... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Deacon Trading Estate, E4 8QF, Chingford, United Kingdom
- 02085 311666
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Great bed with quick delivery
Great bed with quick delivery. Really good communication before the delivery and a very helpful amd respectful team on the delivery day
From the customer service to the…
From the customer service to the delivery my experience with dreams was fantastic. I bought the ergonomic bed and it is great. Our guide took me step by step as it was hard to make a decision but everyone at dreams was so helpful
Our beds are lovely
Our beds are lovely, it’s just I’m getting accustomed to mine. My old bed was so very comfortable which was a Dreams bed,I will get used to mine I’ll give it a few more weeks.
All round good experience
Great help on picking mattress, quick delivery on a date I could do. Efficient & friendly delivery people. Great matress!
May use AI-assist with repliesRead more
I bought 3 beds I paid £5649
I bought 3 beds I paid £5649
And one hade a default I told them about it from the first day but its taking then 4 weeks to fixed the problem and I am still waiting they want refund my money and trading standards must investigate with this company for mis leading the public and not refunding there money were the public has a right if not satisfied with good.After I have righting this review they have got in tuch with me and offered to reimburse for the beb but I have decided to wait another week for them to replace the part and they gave me £150 wich I have excepted, I wish they don this earlier and it didn't hade to go this way

Reply from Dreams - Chingford
Was very helpful
Outstanding service!
Ashley and Wendy both delivered an outstanding service - met every single one of our needs! Thank you so much!
Bought one of the hand made mattresses…
Bought one of the hand made mattresses from Dreams.
The in store customer service was excellent, they helped select all the mattresses throughout the different price ranges. We tried them all, and the one we ended up choosing, had been a great choice. Delivery was handled very well.
Good customer service and good product
Good customer service and good product. Expensive but worth it
My overall experience was excellent
super customer serivce
Debbie greeted us immediately she was very knowledgeable and super friendly; she even upsold the mattress protector and warranty.
New bed!
The staff in the showroom and the delivery men were very helpful and friendly.
My new bed is very comfortable and all in all I am very pleased with my experience with Dreams.
The service from the shop to delivery…
The service from the shop to delivery was great. It was delivered in the time stated. The drivers were very helpful and pleasant. If I been another bed, dreams is where I would go.
5 * Mattress and service
Took my mum to buy a mattress a few weeks ago, The Gentleman who helped us was helpful and informative and talked to my elderly mother. My mum is very happy with her purchase and the care shown when removing the existing mattress.
Best sleep in ages
Great service
Friendly staff fron the moment of walking into store, really helpful and made us feel like nothing was too much trouble. The mattress is great quality for a good price and im really pleased and would definately reccommend this Dreams store to family & friends
You've always been a favourite and the…
You've always been a favourite and the service you provide and your staff are 10 / 10 ,
Thank you and your staff for help and service over the years
Great service
Great customer service and really happy with purchase. Finally getting some great nights sleep!
5.00pm dash to our nearest Dreams
5.00 pm dash to our nearest Dreams - Chingford to take my daughter to look for a new Bed and Mattress to buy. Jahannis who served us first set up the test to find out the exact mattress suitable for her and then we walked around the store trying out different brands that suited. Eventually Dreams own brand was chosen as it was cheaper and available for delivery at the same time as the Small Double Bed.
By the time the store closed at 6.00pm we completed the Test, Ordered the custom made Bed, Mattress and paid for Pillows and Bed covers that we took away there and then.
Thanks Jahannis
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