Dreams - Chingford Reviews 

229
TrustScore 4.5 out of 5

4.7

Deacon Trading Estate, E4 8QF Chingford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Thanks Wendy for great service and helping us to choose our new mattress. You were patient and informative and helped to secure us a good deal. Gave us all the information and wasn’t pressurising into... See more

Rated 5 out of 5 stars

I was very pleased with the service when we purchased our mattress. The staff were friendly, helpful and professional. Everything was explained clearly, and the whole experience was very positive. I w... See more

Rated 5 out of 5 stars

Really helpful staff member, Wendy, didn't push anything just gave me time and information to decide for myself. Felt she really helped me decide on the right mattress for me.

Rated 5 out of 5 stars

Went to buy a new bed and mattress unsure what I was looking for. Wendy, came straight over and started advising. She put me on the sleep match profile device that scans your body for the right bed. A... See more


Company details

  1. #41 of 115 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Deacon Trading Estate, E4 8QF, Chingford, United Kingdom

  • 02085 311666

4.7

Excellent

TrustScore 4.5 out of 5

229 reviews

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4.7

All reviews

(229)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the customer service to the…

From the customer service to the delivery my experience with dreams was fantastic. I bought the ergonomic bed and it is great. Our guide took me step by step as it was hard to make a decision but everyone at dreams was so helpful

24 September 2023
Rated 4 out of 5 stars

Our beds are lovely

Our beds are lovely, it’s just I’m getting accustomed to mine. My old bed was so very comfortable which was a Dreams bed,I will get used to mine I’ll give it a few more weeks.

9 September 2023
Rated 1 out of 5 stars

I bought 3 beds I paid £5649

I bought 3 beds I paid £5649
And one hade a default I told them about it from the first day but its taking then 4 weeks to fixed the problem and I am still waiting they want refund my money and trading standards must investigate with this company for mis leading the public and not refunding there money were the public has a right if not satisfied with good.After I have righting this review they have got in tuch with me and offered to reimburse for the beb but I have decided to wait another week for them to replace the part and they gave me £150 wich I have excepted, I wish they don this earlier and it didn't hade to go this way

17 August 2023
Unprompted review
Dreams - Chingford logo

Reply from Dreams - Chingford

Good afternoon

Thank you so much for taking the time to speak with me. I am sorry for the issues you have had with your bed. I can appreciate the frustration caused.

I am glad we have come to a resolution on the matter, and I can confirm that the issue is due to be resolved on 12th September.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Rated 5 out of 5 stars

Bought one of the hand made mattresses…

Bought one of the hand made mattresses from Dreams.
The in store customer service was excellent, they helped select all the mattresses throughout the different price ranges. We tried them all, and the one we ended up choosing, had been a great choice. Delivery was handled very well.

3 August 2023
Rated 5 out of 5 stars

New bed!

The staff in the showroom and the delivery men were very helpful and friendly.
My new bed is very comfortable and all in all I am very pleased with my experience with Dreams.

14 July 2023
Rated 5 out of 5 stars

5 * Mattress and service

Took my mum to buy a mattress a few weeks ago, The Gentleman who helped us was helpful and informative and talked to my elderly mother. My mum is very happy with her purchase and the care shown when removing the existing mattress.

16 June 2023
Rated 5 out of 5 stars

Great service

Friendly staff fron the moment of walking into store, really helpful and made us feel like nothing was too much trouble. The mattress is great quality for a good price and im really pleased and would definately reccommend this Dreams store to family & friends

8 June 2023
Rated 5 out of 5 stars

Great service

Great customer service and really happy with purchase. Finally getting some great nights sleep!

10 May 2023
Rated 5 out of 5 stars

5.00pm dash to our nearest Dreams

5.00 pm dash to our nearest Dreams - Chingford to take my daughter to look for a new Bed and Mattress to buy. Jahannis who served us first set up the test to find out the exact mattress suitable for her and then we walked around the store trying out different brands that suited. Eventually Dreams own brand was chosen as it was cheaper and available for delivery at the same time as the Small Double Bed.
By the time the store closed at 6.00pm we completed the Test, Ordered the custom made Bed, Mattress and paid for Pillows and Bed covers that we took away there and then.
Thanks Jahannis

5 May 2023

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