This is our second mattress bought from Dreams in Chippenham, Wiltshire. We were helped by professional and informative staff who had full knowledge of the products they were selling. Our staff memb... See more
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From the moment we walked in to completing our order Kieran from the Chippenham store made it really easy. We’ve needed to buy a new mattress for a while now and have been putting it off as I have no... See more
Loved the sleep system in fact would have happily taken it home. Narrowed down our search based on our requirements and ultimately chose a medium memory foam mattress. Took a week or so for me to get... See more
Showroom staff were great. Delivery men were very picky about bringing the bed up to our bedroom (though they eventually did). My wife likes the comfort of the mattress, I am less enthusiastic. PS... See more
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Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hathaway Retail Park, SN15 1JG, Chippenham, United Kingdom
- 01249 655987
4.9
Excellent
153 reviews
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Brilliant good night's sleep
I was looked after as soon as I got in shop,had a test on the special bed which decided which mattress type I should have. Delivered with care & took my old mattress away.
6 April 2024
Great Experience
The staff in the Chippenham store were friendly and helpful. The delivery turned up on time. The bed is comfy and perfect for the spare room.
16 March 2024
Sales clerk was knowledgeable about our…
Sales clerk was knowledgeable about our requirements. The sale was smooth and delivery was exactly on time. We would use this company again. Thank you
21 February 2024
Dreams New Mattress
From buying to delivery the service was very good.
The mattress is perfect and we’re already noticing a better nights sleep Thank you
10 March 2024
Great service
Great service, helpful staff and timely delivery. Very happy with our bed and mattress
13 February 2024
Sweet dreams 😴
I love my new mattress.The staff in the shop were polite helpful and professional I tried out several mattresses I wasn't rushed.The guys that delivered my mattress were lovely very professional and polite and respectful of my property full marks all round.
7 March 2024
Staff are very friendly and do a great job.
Went in and was nicely greeted straight away with guy and provided me with with diffrent selections of beds and what mattresses fit well with me, even let me try the to see which one I like most. He helped me find the perfect bed that I loved and told me the size of the bed and even showed me the width of the bed with a measuring tape. The staff there was very friendly and did a great job and have provided me with the perfect bed and mattress.
19 January 2024
Unprompted review
Very quick delivery
Very quick delivery, we had a screw missing, and a vary helpful shop worker got a spare for us, and was very helpful.
13 January 2024
Staff were really helpful &…
Staff were really helpful & knowledgeable, we're really happy with our choice of mattress & new pillows
13 January 2024
Excellent service
Excellent service in store with great advice on mattress choice.
The ‘test’ mattress pointed us in the right direction. Would highly recommend
22 December 2023
Great service
Good process for choosing a mattress with knowledgeable staff. Did not feel under pressure to rush a decision. All round good experience.
23 November 2023
From purchase to delivery
From purchase to delivery, Dreams staff were amazing!
Keiran was friendly professional and informative, and the delivery guys were polite and friendly and very professional too. Our mattress was the perfect choice from a wide variety and we are really enjoying the benefits of the time taken by Keiran to help us choose the right one for us.
Thank you Dreams.
4 November 2023
The bed is great and has been put up…
The bed is great and has been put up proffesionally
4 November 2023
Jenny and Ryan were fantastic!
Jenny and Ryan were fantastic! They explained about different mattresses, listened to what I was looking for and matched me with the perfect mattress!
They went over and beyond and I am very thankful!
29 October 2023
Unprompted review
An easy 5*s
Lovely, friendly staff, giving lots of detail and advice. The order was on time, and those delivering were excellent. Getting things in were a breeze, despite it being a bit tight in places. The delivery people gave advice on putting it together. Took me almost no time at all.
6 October 2023
Unprompted review
Friendly staff and great service
Friendly staff, great service from Charles in Chippenham. Went in to find a new mattress and with his help came out with a new one together with mattress protector and 2 new pillows to suit us both. Highly recommend!
1 October 2023
Unprompted review
Great experience at Chippenham
The team at Chippenham are fantastic and take the time to explain things thoroughly without being pushy. Charles helped me with a mattress analysis and walked me around the store to try out different types. I went away to think about it over the weekend and when I came back he remembered me and we picked up where we left off. I ended up getting a mattress that happened to have gone on sale the day before, so as well as the impressive level of customer service I was happy with the great value.
The mattress arrived last week and I'm very pleased with it, I'll be back again in 8 years!
6 September 2023
Unprompted review
Friendly no pressure sales staff
Friendly no pressure sales staff. Good chat led to discovery that I could get a discount of 10%. Team were knowledgeable and friendly
Bed frame was excellent value and good quality.
15 August 2023
A positive experience from beginning to end.
The whole process of buying our new beds was excellent. From purchasing them in the shop to the delivery and setting up in our home. We have nothing negative to say about the whole process. Excellent, Excellent, Excellent.
3 August 2023
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