Dreams Reviews 

The company have left my 84 Yr old neighbour without a mattress for over 2 weeks blaming a system changeover problem. Can't get hold of customer service, Wakefield store unable or unwilling to help. Absolute shambles, shame on you

Ordered a bed and mattress from dreams. One year ago, was this half gel top and spring mattress new. One year only had passed and now I get pain in back and I then saw a sunken depression where I sleep. I know it is advisable to rotate etc but it is sunken so what does it mean I got to get a new mattress??? The guarantee is only 100 days. I thought dreams is not going to let me down on my £1300 just mattress purchase. Shame!! I won’t buy my second mattress from them and pls rotate your mattress every day if you don’t want it to sink. Every hour actually! So frustrating !

Good experience in store and delivery service

After my purchase on the 25th June and the awful experience I’ve had starting with delivery and defective items I wrote a review , ( my views have now changed ) I did not write the review with the hopes that dreams would reply , I had already contacted dreams who were starting the process of sending someone to inspect my items. I was then shocked to get a direct reply from Nicholas Walsh at dreams who has gone above and beyond to resolve my issues , the level of care and understanding and support has been extremely high. My mattress and base are being removed and replaced with no issues, he has dealt with every step, removal delivery, ordering, and cancelling inspections ! I can’t fault them for their after care, Nicholas and dreams have been simply amazing. So after a dismal start I can now highly recommend Dreams. I certainly wouldn’t purchase anywhere else

We were looked after in the Tottenham Court Road branch by an elderly gentleman named Larry.
He was knowledgeable about the products we tried out and made sure we knew about the current discounts.
He offered us a drink a few times as it was such a hot day.
We tried to leave feedback through Pillow Talk but it doesn’t ask for our details or which store we visited.

I went to buy an ottoman bed but wasn’t really sure how much to spend or what to choose. Jane, at the Metro Center shop at every stage and I left with exactly what I wanted at a great price. Jane was patient and listened really well and even gave me a cup of coffee as I was feeling light headed .

Very good advice with helpful ideas.

Been trying to cancel the bed I bought in error as yet no update they don’t respond to phone calls. Nobody can find my order yet taken my money already . I would never buy another bed this lot. Give me my money back and cancel the bed . Have also contacted my back

I am still waiting for my inflatable guest mattress, after 10 days. I was promised 3 working days. When I tried to call them I was in a waiting queue for ages, 3 times. I had to hang up. The online chat didn't work. Then there was maintenance work done on the phone line. Ridiculous customer support. I can't even cancel my order (I needed the mattress for yesterday) as I can't reach them. Not impressed!

Purchased a bed. It was delivered on time and put together. GREAT JOB!

Helpful stuff professional delivery quality items!.

Updated my order on the phone to include assembly after fracturing my clavicle. When they delivered the bed they were unable to assemble it as the change was not showing up on their systems. Customer service gave me a goodwill gesture to pay for a local handyman, but I would have much preferred for them to arrange assembly for me.

My experience at the Dreams shop was very good and I was helped to make thd best choice for me. I have slept very well since the bed arrived.

5 star company lovely bed

Customer service delay time, no information, paid in full a month ago, hard to extract any info. Very poor. Matthew

Excellent customer service. The Metro centre shop manager was very helpful. Also, the delivery driver called me well in advance and came on time so we didn’t have to wait all day.

The bed is amazing the pop up tv is great the mattress is like lying on the clouds love it

We purchased a mattress from Dreams, and it cost £1,499 so we expected a very good quality mattress. We followed the recommendations of turning the mattress 180 degrees every month. Very quickly the mattress lost its shape and there was deep indentation on both sides of the bed that we sink into. This was not what we were expecting from a ‘firm’ mattress.

After reporting the issue, we were told that they would send an inspector to the house to assess the mattress and that this would be booked within 48 hours. Not once, but twice, the inspection wasn’t arrangement and we had to call them to see what was going on. On the third attempt, an inspection was finally scheduled more than a week later. Despite the visible and obvious large indentations in the mattress, the inspector had a measuring device that was meant to measure the size of the indentation, apparently up to 4cm was acceptable and therefore this is seen as not a problem. Additionally the measuring device didn’t work well, it was a very inaccurate measuring method . I am not sure who makes the rules that says 4cm is acceptable but it not the customer. It seems like a rigged system designed to make it look like they have acknowledged the complaint, but so they never have to refund.

The mattress was a complete waste of money, and I am amazed they think that is acceptable and are not offering a refund. I will never buy a mattress from dreams again.

Staff were very friendly, polite and exceptionally helpful.
They provide a great service.
So many beds to choose from.
I purchased a mattress, which was delivered within a very reasonable time frame.
The men who delivered the bed were just as awesome as the shop staff.
I would highly recommend buying from Dreams