First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... See more
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From start to finish great service. Pleasant, knowledgeable very friendly. Delivery was perfect. Well done to all staff. The mattress is superb. My back is much easier. Sleeping the best ever no mat... See more
Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... See more
The experience from start to was exceptional . The lady Sarah in the store in Doncaster to the two amazing men who delivered the mattress was fantastic.
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom
- 01302 390379
4.8
Excellent
338 reviews
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Product delivered on time and delivery…
Product delivered on time and delivery lads very helpful. Thank you
21 December 2025
Quality bed, 5* service
Amazing quality bed absolutely fantastic service from start to finish, easy process ordering no pushy sales, everything was explained well and everything arrived on time without issue! 5* service, would highly recommend.
19 December 2025
An easy shopping experience at Dreams.
We really enjoyed shopping for a new bed at Dreams. Sharon greeted me and my husband and showed us the hi-tech sleep analyser which we used to find our perfect mattress. We knew we wanted a Flaxby mattress and Sharon explained everything about the different ones, she was very knowledgable about the construction and which one would suit us. There was no pressure and she left us to browse bed bases and decide which one to choose. Thank you dreams, the shopping experience was great and the bed is very comfortable.
13 December 2025
Great beds
Great beds. This was the second bed bought from Dreams. Great service as well
9 February 2025
Friendly helpful in store staff and…
Friendly helpful in store staff and polite helpful delivery drivers
29 November 2025
Friendly
Friendly, informative, empathetic and down to earth advice and recommendations. The store had more than enough product to choose from.
28 November 2025
Unprompted review
Love the bed and the mattress
Love the bed and the mattress. Staff in store are all super nice and friendly which made the experience very pleasant. Would highly recommend, need to buy some pillows next.
5 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Should I be able to see the springs on…the bed
Should I be able to see the springs on the side of the bed
22 November 2025
Reply from Dreams - Doncaster
Good Morning Valerie,
Thank you for taking the time to leave your review.
I am sorry to hear you are having a problem with your mattress, I had tried to call you today so we can discuss this further but sadly it was not a suitable time. I have since sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
Orthopaedic mattress.
Staff took time to explain everything , answered all questions satisfactorily found them very helpful even made us a cup of tea 😀
23 November 2025
A positive experience
Easy trip, we weren’t pressured and given space and patience to brows.
We have been putting this off for months due to my sons additional needs and I can honestly say I was blown away, everything was discreet and Sarah was so patient. I hadn’t expected to buy this trip and we left happy, content and satisfied that we had the best offer available
22 November 2025
Unprompted review
Great staff
Great staff, very friendly and helpful and couldn't offer us a cuppa more than they tried! All round very happy with the new bed, thanks dreams!
23 November 2025
Lovely saleswoman
Lovely saleswoman, extremely helpful. Delivery as arranged and bang on time and men so helpful. Service excellent all round, would definitely recommend. Quality excellent
21 November 2025
Found exactly what I needed
Found exactly what I needed. Good price, service and product.
30 August 2025
Absolutely no issues at all
Absolutely no issues at all. Both the bed and mattress are great
7 November 2025
helpful
So helpful to my needs got just the bed and mattress what is best for me.delivery was good all ready for use
1 November 2025
Exceptional service from Julie
Exceptional service from Julie, she greeted us immediately, introduced us to the fancy machine, made a cracking cuppa and helped us find our perfect mattress. No pressure applied whatsoever. She did offer us the warranties and extras even though we declined. Never did we think we'd be happily spending over £100 on a single pillow, but Julie put us at such ease it just felt natural. Thank you for your incredible service, we can't wait for our new mattress to arrive 😍
21 October 2025
Unprompted review
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