Dreams - Doncaster Reviews 

338
TrustScore 5 out of 5

4.8

Unit 6a Danum Retail Park, DN5 8LY Doncaster, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... See more

Rated 5 out of 5 stars

From start to finish great service. Pleasant, knowledgeable very friendly. Delivery was perfect. Well done to all staff. The mattress is superb. My back is much easier. Sleeping the best ever no mat... See more

Rated 5 out of 5 stars

Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... See more

Rated 5 out of 5 stars

The experience from start to was exceptional . The lady Sarah in the store in Doncaster to the two amazing men who delivered the mattress was fantastic.


Company details

  1. #41 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 229 best companies in Bedroom furniture shop
  4. #28 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom

  • 01302 390379

4.8

Excellent

TrustScore 5 out of 5

338 reviews

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4.8

All reviews

(338)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish great service.

From start to finish great service. Pleasant, knowledgeable very friendly. Delivery was perfect. Well done to all staff. The mattress is superb. My back is much easier. Sleeping the best ever no matter how hot it's been. Thank you. 😀😀☺️

3 July 2026
Rated 5 out of 5 stars

Top marks to Dreams team

First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress.
Having used new bed for just over a week now, we are highly delighted and sleeping well.
That's value for money!

28 June 2026
Rated 5 out of 5 stars

Excellent service. Would highly recommend

Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattress away. Perfect gentlemen. Very please with everything.

27 June 2026
Rated 1 out of 5 stars

to Hassan ar Dreamworld.

to Hassan ar Dreamworld.

thankyou for your reply to my trust pilot remarks about Dreamworld. I have now been paid the deposite but I like to know why it was 45 pounds short of the full amount I paid.
regards

Richard orton

10 June 2026
Unprompted review
Dreams - Doncaster logo

Reply from Dreams - Doncaster

Good Morning Richard,

Thank you for taking the time to leave us your review.

I am glad to hear that you have now received your deposit, so I can look into this further I have requested some further information from Trustpilot.

I look forward to speaking with you soon.

Kind Regards,
Faye

Rated 5 out of 5 stars

Awesome team & Awesome bed!

The team at Dreams is absolutely fantastic, from the friendly and helpful staff in-store to the professional team who fitted our bed. The service throughout has been exceptional.We absolutely love the bed, it’s incredibly comfortable and offers a huge amount of storage space, which has made such a difference. The added feature of having a television built in is truly the cherry on top.Thank you all for such a brilliant experience!

31 May 2026
Rated 5 out of 5 stars

David and Haydn were fantastic—very…

David and Haydn were fantastic—very helpful throughout. The discount we received was superb, and the whole experience so far has been great. We’re still waiting for our bed to arrive, but I’m confident our sleep will be much better once it does. Highly recommended!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed by the whole process

Very impressed by the whole process. Ordering was seamless. Mum took ill in the shop and they couldn't do enough for her. Delivery was communicated well with texts and emails. The delivery guys (2 x Michaels) were very professional and respected my home and they didn't rush the build of the bed and took their time and ensured everything was as it should be. Thank you Dreams at Doncaster to all concerned, excellent job.

17 April 2026
Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition.
This is what customer service should be like. If you want a new bed, a new mattress even a new pillow go to dreams. The name says it all. Thank you.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from this store

Excellent service from this store. The lady was super helpful. The price was amazing compared to other bed stores . The guys who delivered were very helpful and respectful of my home I would definitely recommend ( actually al ready have )and will certainly shop here again. Thank you.

11 April 2026
Rated 5 out of 5 stars

The way you reacted to being told it…

The way you reacted to being told it was the wrong address you were initially going to deliver to. You quickly rectified this and delivered correctly by changing the time of delivery We did receive it in time Thank you

12 April 2026

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