First rate experience in store to purchase new bed and mattress. On time delivery with excellent communications. Very efficient installation in room of our choice AND removal of old mattress. Having... See more
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Service in the store was excellent, staff friendly and courteous. Went through all our options. Delivery date made and bed delivered on time. Delivery men were fabulous, courteous. Took our old mattre... See more
Absolutely fantastic experience. Excellent customer service from a young guy called Haydn.who went above and beyond, friendly, knowledgeable, who deserves recognition. This is what customer service s... See more
As a newly married couple, we visited our local store; Doncaster, hoping to find an ideal new bed for us to start our married life. We had quite an open mind for what we were wanting and our salespers... See more
Company details
- #42 of 115 best companies in Bed shop
- #31 of 86 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6a Danum Retail Park, DN5 8LY, Doncaster, United Kingdom
- 01302 390379
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Great stock with brilliant sales staff
5 star derive and product. Sarah the sales girl could not have been more helpful patient and knowledgeable in their Doncaster store. Great selection of stock to suit all budgets and easy on site parking. We bought 2 beds and intend to purchase several more as all our beds are at the end of their serviceable life’s
Excellent service from start to finish, would recommend.
The staff were helpful and knowledgeable of their products, they gave us time to think, no pressure to buy and no hidden costs when we sat down to purchase our chosen bed. The bed was delivered on the agreed date, they messaged the day before then again on the morning of delivery to keep us informed of expected delivery time. The delivery men were polite and respectful, wearing shoe covers to protect our carpet. They built the bed and took away all the packaging, leaving no mess. We are happy with the bed it is of good quality. I would recommend this company, and will shop here in the future.
Excellent service
Arrived early
Job completed promptly and with care to the rest of my furniture.
All rubbish removed and everything left clean and tidy
Easy relaxed shopping experience staff…
Easy relaxed shopping experience staff helpful and knowledgeable delivery was quick and professional
We entered the Dreams store on York rd…
We entered the Dreams store on York rd Doncaster, welcomed as soon as we entered. We saw the bed machine(suggests which mattress is right for you). We went on it and I can Highly recommend you go see Sharon and her colleagues. Never had more than 3hrs sleep. Always woke with a bad neck ,back, hips and shoulders. Now I'm like a new woman, who suffers with Rheumatoid Arthritis, Fibromyalgia and Osteoarthritis. But being in my new bed I'm pain free in the morning. I love my new bed. Perfect night's sleep.
From ordering to delivery we had no…
From ordering to delivery we had no problems at all
First of all Sharon the lady who sold…
First of all Sharon the lady who sold us the mattress gave 110% throughout our order and service I would recommend that you give her a payrise she was amazing
Amazing!!
Sarah was very helpful during my recent trip to this store. Her customer service was outstanding and made the experience a quick and easy one. Thank you, Sarah!
Great purchase and service overall
The experience in the store was great, straight forward purchase, no heavy sales pressure. Great bed, good price. Very comfy mattress.
Delivery team were great, very careful when putting the bed together, took care not to damage freshly painted walls and doors.
Would definitely recommend.
Highly recommended
Delivered on time. Efficient, knowledgeable, professional yet friendly. Can highly recommend this company.
Good communication and efficient…
Good communication and efficient delivery and updates
Excellent purchase
From the service and help we received in store, to the really professional delivery people, Dreams were perfect. Much better than buying online and hoping for the best. Worth the money for the advice, service and ongoing comfort. 100 % Happy
Sharon was an excellent sales person in…
Sharon was an excellent sales person in the Doncaster branch of dreams,she had 16 years experience she wasn't pushy . Everthing was explained after lying on the bed simulator regarding the most suitable density of mattress for me Only two suitable for me in pocket sprung which I wanted I found a suitable one the Brookfield with a £100 off I very happy with everything about the service from start to finish as I stated in last review .i saw a review for Dreams Dublin awarding it 1star mine and most other dreams customers experience is the complete opposite.I would definitely buy again.
Dreams is a dream to deal with. Great company.
The service at Dreams Doncaster is second to none. Sharon was excellent and we got a great replacement mattress at an exceptionally good price. It's the 4the mattress we have bought from this store for around the house. The quality of the mattresses are really good too. Even the delivery guys couldn't be nicer. No hesitation in recommending Dreams to anyone.
New bed for our married life
As a newly married couple, we visited our local store; Doncaster, hoping to find an ideal new bed for us to start our married life. We had quite an open mind for what we were wanting and our salesperson Sarah was extremely welcoming, friendly and helpful. Sarah was obviously keen to make a sale but at no point did we feel pressurised or rushed into making our decision. We were given the opportunity to use the machine to match us with a suitable mattress, we gave a budget for Sarah to work to and the trip was a great success!! Sarah is fab!!
Great experience
Great experience, they understood what we wanted, great, quick, efficient service.
Friendly staff helpful delivery team
Friendly staff helpful delivery team. Comfy mattress to early to say much as only a week old. Gd experience
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