Ben went above and beyond as a sales person. Came into the store and Ben greeted us with a good morning is there anything in particular your looking for.We explained everything and he let us browse fr... See more
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The helpful member of staff who greeted us on arrival, listened to our wishes and showed us what we were looking for. He was particularly friendly as were the other staff members at the desk when we w... See more
I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... See more
Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 84 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Straiton Retail Park, EH20 9PW, Edinburgh, United Kingdom
- 01314 481602
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Ben was great! Great service!
Ben was great! 5 Stars*
We went to purchase a mattress at Straiton Retail Park and Ben was very patient and attentive. replying to all of our questions. He also clearly knows what he is talking about.
We have the mattress now for 3 weeks and it is amazing! it really fits us... by back pain is a lot better now.
Happy with my new bed!
I am delighted with my new bed! The bed is incredibly comfortable and has improved my sleep quality and back pain. Also, it is beautiful!
I was attended by Brian, who was incredibly helpful and patient with my son while I was on the test (Sleep machine).
I couldn’t be happier with my purchase and highly recommend both the bed and the exceptional service!
May use AI-assist with repliesRead more
Badly designed feet fell off
Badly designed feet on base, screwed in to plywood never going to work. 3 fell off before out of the box, a further one during assembly.
Couldn’t exactly return after dismantling my last bed and chucking out the mattress to allow instillation.
Hidden under the bed but takes the shine off your new purchase.

Reply from Dreams - Edinburgh Straiton
First Class from beginning to end Thanks
Had a great experience in store and…
Had a great experience in store and felt listened to and ultimately got a good deal. Would recommend.
Dreams for Great Beds and Service …
Got a new ottoman bed from Dreams with a new Tempur mattress along with pillows and the service we received from start to finish was excellent! Can’t recommend the Company enough and won’t hesitate to give them a plus 10 for service!
Regards D & S McLaren
Amazing experience at Dreams in…
Amazing experience at Dreams in Edinburgh. The staff spent time with us going through all the options. I have a history of back issues and these were all taken into consideration. The team that dropped off the mattress were also excellent and went above and beyond.
Very helpful assistant.
Replacement mattresses
We bought mattresses for adjustable beds saleswoman was really informative.Had them for about a fortnight and are very pleased with them
Great bed and CS
Good customer service at Straiton on a Sunday. (Adviser was from Seafield!) Delivery as expected.
Excellent salesperson
Excellent salesperson
More importantly fantastic mattress
Goodbye back pain !
The bed was delivered more than 10 days…
The bed was delivered more than 10 days late the gentleman that assembled the bed did not assemble it properly bolts and screws were missing from the bed, they were in an art after symboling the building less than 20 minutes they were more interested in leaving then actually ensuring that it was assembled correctly

Reply from Dreams - Edinburgh Straiton
Great service
Great service, communication and products.
The guys who delivered it were so funny and unpacked & built our bed within 10 minutes!
Customer friendly staff.
the store was very customer friendly and helped us select the perfect bed within our budget.
special call out to the wonderful staff in the straiton Store.
Amazing Salesman
I would like to commend Brian for his exceptional service. His friendly demeanor and non-pushy salesmanship style made my shopping experience incredibly pleasant. Brian demonstrated an impressive knowledge of the products, answering all my questions thoroughly and guiding me to make an informed decision without any pressure. His professionalism and customer-focused approach are truly commendable. Brian's assistance significantly contributed to my positive experience, and I appreciate his dedication to providing excellent service. I will be sure to return for more products, Brian is an Exceptional salesman and an asset to Dreams.
We found it!!
Enjoying lovely comfortable sleeps with our new mattress. A real discrepancy in our weights, we looking for a mattress that was neither too hard or too soft. And we found it!! Just the ticket.
Really great
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