Naomi met us when entering the store and explained to her the type of bed we had and needed to replace the mattress. I had details of what model I was looking for along with measurements of the frame... See more
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We were warmly welcomed to the store and were allowed to explore different furniture in our own time. Once we were decided what we want, the store personnel helped us to choose from the available deal... See more
Buying the new mattress was easy, with a very knowledgeable salesman.It was delivered exactly on time and the delivery men were very helpful and got it onto the bed, and removed the old mattress for r... See more
Bed very comfortable, delivered within the time slot. I did have an issue with not being informed or offered bed assembly. However, mistakes are made we are all human and the customer service manage... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 228 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 Elgin Retail Park, IV30 6RP, Elgin, United Kingdom
- 01343 543248
4.8
Excellent
166 reviews
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Lovely staff and range of beds
Lovely staff who were attentive and knowledgeable. There was no pressure and when I was not happy with the price quoted they looked for an alternative. The only thing I wasn’t happy with is the month delivery time which I think is excessive.
2 January 2025
Unprompted review
Great customer service and very…
Great customer service and very comfortable mattress glad we bought it can't fault anything
22 December 2024
First class product and first class service.
From entering the Dreams Shop in Elgin to receiving the bed and getting it assembled at home the process was executed in a professional and friendly manner. Highly recommended product and people.
12 December 2024
I visited the shop in our town with my…
I visited the shop in our town with my family.We had a great advise about mattress and we bought one.Delivery was in the next few days.Simple and easy. 🙂
23 November 2024
Friendly staff get exactly what we…
Friendly staff got exactly what we wanted. Excellent !!
23 November 2024
Straight forward purchase and help with…
Straight forward purchase and help with selecting a bed from friendly staff followed up with an on time delivery and installation.
15 November 2024
Craig and Dawn offered excellent service with a a good result
Craig, helped me achieve a good deal for a quality sprung pocket mattress.Dawn was also very kind.
4 November 2024
Great experience
Great price, experience, particularly with the delivery team
Thoroughly recommended
29 October 2024
Unprompted review
Great service and exceptional delivery…
Great service and exceptional delivery would buy from them again!
22 September 2024
Very relaxing shopping experience to…
Very relaxing shopping experience to purchase a suitable bed for family member that is developing mobility issues.
25 August 2024
Quick efficient service at the showroom…
Quick efficient service at the showroom and on delivery.
23 August 2024
Excellent mattress
Excellent mattress, shop staff very attentive to my needs. Delivered on time, very courteous delivery drivers who double checked everything. All in all a 5 star service, would definitely return.
18 August 2024
Easy selection
Easy selection, staff very knowledgeable re products, very helpful.
Delivery was as planned, in fact slightly earlier than planned. Mattress was taken to the room and the old one removed. Ideal service for pensioners.
17 August 2024
Sound asleep on my new bed .Very comfy.
17 August 2024
Bliss!
Purchase, delivery and set up of the bed and mattress was all handled very professionally and quickly. I was kept up to date as to the progress of my delivery. The two guys who delivered the bed, were efficient, friendly and very knowledgeable. The bed is so comfy! My sleep has improved 100%.
15 August 2024
Very friendly and helpful staff in the…
Very friendly and helpful staff in the elgin store.
Delivery drivers were polite and careful when delivering the mattress
15 August 2024
Perfect
Staff very knowledgeable friendly and helpful. Delivery perfect. Great communication with them and on time and delivered fast and efficiently. Would recommend and buy from again.
10 August 2024
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