Dreams - Enfield Reviews 

133
TrustScore 4.5 out of 5

4.6

Unit 3, De Mandeville Gate Retail Park, 335 Southbury Road, EN1 1TW Enfield, GB


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Rated 5 out of 5 stars

We had such great help from James in Dreams Enfield. He gave us such calm and diligent advice through our first time buying a mattress. We found our perfect sleep thanks to him, I’d definitely think h... See more

Rated 5 out of 5 stars

Thank you so much for Elvin, she is absolutely amazing so kind and helpful. She was so patient with guiding me and husband on what would be the perfect purchase bed and mattress wise and she managed t... See more

Rated 5 out of 5 stars

I was assisted by a great team, although it took a while to make the purchase decision, it was flawless to the end. I am enjoying my sleep a lot better than before. Plus the Bed is aesthetically plea... See more

Rated 5 out of 5 stars

We have just had our bed delivered by two really nice guys who assembled it quickly and removed the packaging without asking. We were informed of the delivery slot several times by email and text and... See more


Company details

  1. #41 of 116 best companies in Bed shop
  2. #31 of 86 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 86 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 3, De Mandeville Gate Retail Park, 335 Southbury Road, EN1 1TW, Enfield, United Kingdom

  • 02038 220011

4.6

Excellent

TrustScore 4.5 out of 5

133 reviews

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4.6

All reviews

(133)

13,988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My Materess was full of black marks…

My Materess was full of black marks when he was delivered.
But the woman Dilan the lady at dreams in enfield was really lovely and very helpful. She deserves 5 stars.

6 July 2024
Dreams - Enfield logo

Reply from Dreams - Enfield

Dear Veronica

Thank you for your recent review. I am sorry for the issues you had with how the mattress was delivered.

I have sent you an email with a suggested resolution to the matter which I hope you will find suitable.

I look forward to hearing from you shortly.

Many thanks

Peter

Rated 5 out of 5 stars

We have just had our bed delivered by…

We have just had our bed delivered by two really nice guys who assembled it quickly and removed the packaging without asking. We were informed of the delivery slot several times by email and text and they were right on time. It's a lovely quality divan with lift up storage underneath and it's fully enclosed, unlike some very cheap beds available online. Speaking of the cheap bed by another company, the plastic corner brackets broke on assembly and within a day we decided to return it. Buy dirt cheap, buy twice! Go to Dreams beds for a high quality bed and high quality service.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

In-store offers

We received a warm welcome from Jahanger, gave us our space to look around until we needed information which he gave explicitly.He offered us teas, and big as was our family, I felt sorry for him but he was honest and true in doing it! We felt at home and comfortable going through all the purchasing process which he was actually and literally doing everything for us, giving us each piece of information and advice!Welcome Jahanger, your service was excellent!
The company's initiative on the mattress testing(sleep match) was superb. Can't wait to Experience the comfort of such high technology-assisted choice of mattress! The guarantees for item insurance is a big offer not to miss out on!The company, through it's numerous branches brings value and comfort to make homes enjoyable and worthy!

16 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Lovely helpful staff in store. Dilan, was very informative and helpful.
Pleasant helpful delivery men.

24 May 2024
Rated 5 out of 5 stars

Excellent service from Dilan and Sidar…

Excellent service from Dilan and Sidar from the moment I walked in store they looked after me and my husband Sidar helped as to choose the right mattress and Dilan helped us to choose mattress protector pillow and duvet also they made discounts for us big difference from the shop next door happy to have new store I Enfield highly recommend Dreams in Enfield

7 April 2024
Unprompted review
Rated 5 out of 5 stars

I recently visited the Enfield dreams

I recently visited the Enfield dreams store after browsing the internet for a while .i wasn’t looking forward to it as I wasn’t sure exactly what I wanted .i was met by Hamd on arrival and he quickly explained everything that I asked him about delivery and also disposal of my old bed . We spent a while looking at many different beds and I picked a nice wooden one in the end . Hamd then showed me some discounted mattresses . One which I ended up buying . The whole experience was better than I had imagined. So many thanks to Hamd and also the Enfield team
Great job

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Apurva was a very friendly and…

Apurva was a very friendly and professional team assistant who provided me with the greatest customer service possible. I would urge anyone going to Dreams to ask for Apurva since she will provide the greatest experience possible.

29 March 2024
Unprompted review

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