I was very impressed with the level of assistance I got, really listen to what I wanted and he went through several beds. I was most impressed I recommend anyone to go there. Lovely beds and mattres... See more
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The sales manager, Tracey assisted us in choosing the best mattress for my wife and myself. We were directed to lie on a ‘diagnostic’mattress which, analysed our sleeping positions etc and sugges... See more
Went into Dreams at Erdington retail park today such a huge selection of beds and mattresses to choose from. With the expert help of Tracey we purchased a lovely new mattress. Could not fault Trace... See more
Lauren was an absolute gem. From the moment we walked in, she tuned into our needs, patient, perceptive, and never once rushing us. She guided us through the bed and mattress selection with calm... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Ravenside Retail Park, B24 9QB, Birmingham, United Kingdom
- 01213 682017
4.9
Excellent
264 reviews
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Great service we love our new mattress.
9 May 2025
It's great to sleep also the message…
It's great to sleep also the message it's very nice no more pain
26 April 2025
Sales person's was elpfull delivery…
Sales person's was helpfull delivery was on time and nowI've got the bed I enjoy sleeping in happy dayzzz
13 April 2025
Service was excellent
Service was excellent. I love my new bed and my sleep has improved a lot.
6 April 2025
Member of staff very good
Member of staff very good, she listened to me about what I wanted to purchase and then proceeded to show the different options. Very helpful.
5 April 2025
Fantastic company
Fantastic company, Dreams have mattresses to suit all needs. Staff in store and delivery are exceptionally good. Quality pricing and offers are unbeatable.
18 March 2025
Want to know where to purchase a good mattress?
The whole process of ordering, delivering, and experiencing our new mattress has been very good so far. We have only been using our new mattress for a few weeks but we have no reason to believe this experience will not continue.
14 March 2025
lovely comfy sleep
15 March 2025
Couldn't be better
Helpful and knowledgeable staff , great product , competitive pricing , great communication - polite efficient delivery and assembly - super impressed - well done !
16 March 2025
Extremely pleased...
I was kept well informed of delivery times and the delivery men were courteous, wore shoe covers and were efficient with the job. The mattress is great. I thought it would take a few weeks to get used to a new mattress but it is a dream to sleep on. I'm extremely pleased with it
15 March 2025
Brilliant gr8 guys clean job
14 March 2025
Dream team
Dreams sales team at erdington were very helpful and not pushy with a sale,spent quite some time trying out the beds and we wasn't disappointed with our choice.
6 March 2025
Best mattress I’ve slept on
Best mattress I’ve slept on, like staying in a luxury hotel every night
27 February 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No you didn’t make our dreams come !!true…
No you didn’t make our dreams come true 😡 !! Bed arrived and installed by your fitters , it has a surround sound system which in the showroom sounded amazing. The installation was completed however when I asked for the sound system to be checked they couldn’t because of data protection?? How about using a Blue Tooth Device to check it. So when I activated the TV it didn’t work!! The zero customer service leaves us waiting for a new amplifier and a month before anyone can attend to fit it..
10 February 2025
Reply from Dreams - Erdington
Good Afternoon Martyn,
Thank you for taking the time to leave us your review.
I am very sorry to hear of the problems you have faced with your TV bedframe. I am glad that we were able to speak on the phone earlier and I am hopeful that we can come to a suitable outcome.
Kind Regards,
Faye
Great service the delivery drivers was…
Great service the delivery drivers was excellent and helpful and careful
19 February 2025
Friendly and Supportive Staff
The staff was very friendly and supportive. I asked for a firm mattress but the saleswoman offered, if you are willing, they have a computerized system which will check which mattress is good for you. The system also suggested very firm mattress, so I bought a very firm mattress. I am using it and I am very satisfied with the mattress.
13 January 2025
Delivery was on time very efficient and…
Delivery was on time very efficient and took packing away
25 January 2025
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