The purchase of my new mattress was made easy by the member of staff who served me. She identified what type I was looking for and my preferences. The order was taken, delivery agreed and it worked... See more
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We had great service from David in the Falkirk store. He was very friendly and knowledgeable and showed us several different mattresses and wasn’t pushy. After making a decision he sorted out the deli... See more
We have had a good experience with Dreams from choosing our bed to delivery of bed. All staff excellent 👍
I went the the store in Falkirk and received the most outstanding service from the young woman. There were over 60 mattresses to choose from but using the sleep system it was narrowed down to 6 and s... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
9 Calendar Road, Falkirk Central, FK1 1XS, Falkirk, United Kingdom
- 01324 323282
4.8
Excellent
80 reviews
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Plenty of notice about time it was…
Plenty of notice about time it was being delivered, and then delivered on time.two guys who delivered were great James and Kenny I think their names were .Put bed together and removed our old one with all the packaging.great service.
3 October 2025
Delivered on time informed every part…
Delivered on time informed every part of the way
13 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Complicated and not very clear instructions
Bed was fine, but missing bolts and a very complicated and not very easy assembly instructions
31 August 2025
Reply from Dreams - Falkirk
Good morning Darren,
Thank you for your recent review.
I am sorry that some parts were missing from your recent delivery.
I appreciate you taking the time to speak to me earlier and hope what we discussed was a suitable outcome.
Kind Regards,
Wayne
Great sleep
Delivered when they said it would be and a great mattress for the price and the free pillows are also good .Best nights sleep in ages
31 August 2025
The staff were very friendly and…
The staff were very friendly and welcoming. And our new mattress is so comfortable. We loved the sleep match machine too.
26 July 2025
From start to finish a stress free experience.
From our first visit to delivery of our purchase everything went so smoothly, your team in Falkirk are friendly, knowledgeable and committed to making absolutely sure their customers get exactly what they want.
This is the second time we have used Dreams, it will not be the last!
5 July 2025
Good variety of options
Good variety of options. Helpful staff and technical support. Delivery excellent, on time and very careful.
15 June 2025
Had a great experience
Had a great experience in store. Sale person was great to deal with. Listened and explained everything really well and showed us a number of different products untill we found what we were looking for.
8 June 2025
Unprompted review
They are very helpful and we go there…
They are very helpful and we go there all the time to dreams the staff are so help ful
26 April 2025
All round a good experience,from staff…
All round a good experience,from staff in-store to delivery and assembly.
Would definitely recommend
26 April 2025
Excellent service
Excellent service, from choosing my bed frame and mattress, to delivery, so stress free. thank you
25 April 2025
Delivered on time
Delivered on time. Delivery men were very helpful unpacked bed in no time and cleared away packaging. Would use again.
12 April 2025
the girls in the office were brilliant
the girls in the office were brilliant. Very professional and easy to talk to, helpful in every aspect of buying my bed, informative on products and delivery information. Very pleasant ladies.
29 March 2025
The mattress was available promptly and…
The mattress was available promptly and delivered with helpful texts advising delivery.
14 March 2025
Fantastic service and product
The service from going to the shop until the mattress was delivered was first class. Now I'm getting a great night's sleep thanks to DREAMS
28 February 2025
Great customer service both in store…
Great customer service both in store and from delivery drivers. Every staff member I came into contact with were helpful, knowledgeable and friendly. Will recommend Dreams to family and friends.
23 February 2025
Very happy
Delivered on time, exactly as advised. Plenty communication to advise delivery window. Bed built and old mattress taken away all within 45 mins. Excellent service .
16 February 2025
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