Holly and Brian were fab. Holly spent hours with us but wasn't pushy at all. She let us look around ourselves but was available to answer our questions and we had LOTS! All the staff were very friendl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The purchase of my new mattress was made easy by the member of staff who served me. She identified what type I was looking for and my preferences. The order was taken, delivery agreed and it worked... See more
We had great service from David in the Falkirk store. He was very friendly and knowledgeable and showed us several different mattresses and wasn’t pushy. After making a decision he sorted out the deli... See more
From our first visit to delivery of our purchase everything went so smoothly, your team in Falkirk are friendly, knowledgeable and committed to making absolutely sure their customers get exactly what... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
9 Calendar Road, Falkirk Central, FK1 1XS, Falkirk, United Kingdom
- 01324 323282
4.8
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery on expected timescale
Delivery on expected timescale. Delivery men helpful and accommodating, Andy mindful of property.
15 December 2023
Great product and services.
20 October 2023
Dreams come true when you have a matress
I was made feel very welcome and treated like a valued customer in fact I was very surprised when the lady who was helping me had only been in the store for two weeks she was very friendly knowledgeable and very nice and i got a great deal thanks
20 October 2023
Too early to assess.
22 September 2023
Julia from the Falkirk store kept us…
Julia from the Falkirk store kept us informed of delivery dates and did everything she could to bring through date forward to suit us.
7 September 2023
Staff instore excellent I worked there…
Staff instore excellent I worked there five year me store manager and part timer all got jobs within three weeks all head office do is bully staff and steal there wages had to work thru landlord putting for sale signs then off last wage took all holidays I had of last wage and payroll was worse than useless spoke to CEO he passed to payroll last week still no joy and still saying I owe them time now to sue them for constructive dismissal kept getting told nothing when asked about to let signs complained to HR no joy head office don't give a monkeys and management are take take take gave five years service to them and had to get other job which I'm glad I did they will do same as they did in Cumbernauld give staff a week's notice plus if u want a divan base made of cardboard buy from dreams glad I'm no longer taking or selling the crap stuff plus they even kept my £300 tax rebate wish now I had just left and not worked any notice so if u work for dreams n get other job just don't go back because they will steal ure last wage
1 September 2023
Unprompted review
Amazing knowledgeable staff
Amazing, friendly and very helpful staff that knew their stuff. Great selection of beds and mattresses as well as all the essentials that you need.
13 July 2023
Helpful and polite staff
Staff very helpful and gave us time to try options before choosing, offered refreshments. Fully informed of delivery procedure.I would highly recommend this company.
4 July 2023
Excellent customer service
Explained everything so clearly to my wife and I extremely polite and excellent customer experience
21 June 2023
All good great service
26 May 2023
John in the Falkirk store was really…
John in the Falkirk store was really helpful so much so we will be returning soon
29 April 2023
Great product at great sale price
Great product at great sale price. Just watch that once one January sale ends, another, further reduced sale then starts!
18 April 2023
Great product comfortable and a well…
Great product comfortable and a well made product.
12 April 2023
Excellent
From entering the store right up to delivery, everything was as it should be. Service, delivery, communication and product all excellent.
20 February 2023
Very good customer service
Very good customer service. Fast delivery, 0% finance. Can recommend
17 February 2023
Excellent service and delivery
Excellent service and delivery. Great deal on a great bed.
12 February 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.