We originally visited the Fareham store, where the two staff members were extremely helpful, patient, and honest. After getting all the information we needed, we placed our order online when we got ho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb service from Brandon really new his stuff looking forward to taking delivery of our new bed
Took my 95 year old grandad in on Thursday. Met by a man who wasn’t very helpful and then left us to it and went upstairs when he realised it was a possible exchange rather than a sale. A lovely lady... See more
We visited Fareham Wallington store today, Ed dealt with our questions and indecision’s perfectly. He answered all our queries and totally put our minds at rest! We weren’t rushed or bothered at all b... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Broadcut Retail Park, PO16 8SU, Fareham, United Kingdom
- 01329 237377
4.8
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sleep Match Machine
Simon was a very informative member of staff and the Sleepmatch machine is a must for finding the best mattress for you. Would highly recommend.
20 December 2025
Unprompted review
Relaxed and knowledgable
Friendly, knowledgable service and I was listened to what my requirements were. No fuss purchase but without feeling rushed or pressurised
21 November 2025
Unprompted review
The sales lady was superb and sold us…
The sales lady was superb and sold us the perfect bed
21 November 2025
when reviewing to get a new Mattress…
when reviewing to get a new Mattress the staff were very helpful, polite and knowledgeable. we got what we required.
16 November 2025
REST IN PEACE, ..... NOT IN PIECES!
My new mattress has so far been worth every penny of the £1,360.00 I spent on it. I cannot remember when I have been so comfortable in a bed! And the first time I have fallen asleep so quickly, without having to first toss and turn about, trying to find the most comfortable position! Brilliant!
8 November 2025
Prompt and professional delivery
Prompt and professional delivery
Makes a change for orders to arrive at time stated well done delivery team
8 November 2025
Great matteress
Great matteress, delivered on time by friendly, polite and helpful staff
29 August 2025
Knowledgeable and experienced giving great service
Kat was en point and very helpful knowing her subject. The ‘bed’ experience was amusing but quite an eye opener as to where we required support.
The delivery was good but they seemed reluctant to take all the wrappings, which after mentioning this, the did remove this for us.
24 October 2025
Great way to buy a new mattress!
From entereing the store to finalising the order, everything was handled very well and professionally.
We were carefully guided to the appropriate ranges to look at, with pros and cons (and pricing) explained at each stage.
We settled (!) on the latest upgrade of the model of mattress we had bought at the same store 8 years ago.
27 October 2025
Unprompted review
Excellent in every way!
Excellent advisor in the store; excellent delivery drivers and mattress is very comfortable - no complaints!
16 October 2025
All round service as firm as the mattress
Great service in the shop selecting which mattress and bed head to choose. Delivery date to suit us. Delivered promptly on schedule with good crew.
What else can you ask for ?
3 September 2025
Definitely the place to go for a new mattress
Loved the machine that produced a list of mattresses to try. Liked the pillows so much we bought 2.
11 October 2025
Robin is a great asset to your…
Robin is a great asset to your business, he was perfect in every way, very knowledgable, so professional and spot on with his advice!
The mattress is proving perfect ( early days) but very much what we need!
Robin excels in his product knowledge and his skill and guidance were invaluable toward helping us make our investment.
We will recommend you without hesitation.
Please pass our sincere thanks and gratitude to Robin for his kindness through patience and understanding..
11 October 2025
A really lovely bed
A really lovely bed. The mattress was as comfortable as expected
19 September 2025
Jennifer at Fareham Branch
We went into Fareham branch this morning and Jennifer served us. She listened carefully to our needs and was extremely knowledgeable. We purchased a mattress that suited our needs.
15 September 2025
Unprompted review
Helpful knowledgeable and patient store…
Helpful knowledgeable and patient store assistant. Good choice.
Delivery was convenient flexible choice and transparent charges.
13 September 2025
Helpful staff & great product range
The staff were great; knowledgeable, friendly & helpful and they helped me find a great value new mattress that suited my needs and my budget. I loved the test bed with the sensors!
The store layout is a bit confusing but with help from the staff, I found exactly what I wanted.
14 August 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.