We originally visited the Fareham store, where the two staff members were extremely helpful, patient, and honest. After getting all the information we needed, we placed our order online when we got ho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb service from Brandon really new his stuff looking forward to taking delivery of our new bed
Took my 95 year old grandad in on Thursday. Met by a man who wasn’t very helpful and then left us to it and went upstairs when he realised it was a possible exchange rather than a sale. A lovely lady... See more
We visited Fareham Wallington store today, Ed dealt with our questions and indecision’s perfectly. He answered all our queries and totally put our minds at rest! We weren’t rushed or bothered at all b... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Broadcut Retail Park, PO16 8SU, Fareham, United Kingdom
- 01329 237377
4.8
Excellent
285 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The right mattress for support
What made it the best experience was the fact that they were able to do a fall body scan of what mattress would be best for my back and hip and ever since I received the mattress I have never slept better. And I no longer wake up with back pain.
30 July 2025
Delivery guys on time
Delivery guys on time, assembled bed, tidy-up when finished good all round Nice guys
26 July 2025
You made sure that we received the type…
You made sure that we received the type of mattress we wanted. It is great
,
29 June 2025
A very helpful young sales lady.
A very helpful young sales lady asked what we were looking for, we explained, and she asked if we would like to try the bed measurer. so she find the most suitable beds. She pointed out the ones that fitted the requirements. & gave us time to come to A decision which was great.
27 June 2025
Brilliant all round
Dreaded the thought of a new ottaman bed and mattress . I definitely didn't need to worry. The delivery guys were fantastic as they built the bed for me and took the old mattress away. Storage is brilliant and the mattress really comfortable. Highly recommend Dream's and the hybrid mattress.
21 June 2025
Nicky was absolutely brilliant
Nicky was absolutely brilliant at the fareham branch– warm, knowledgeable, and genuinely cared about helping us find the right bed. She made the whole experience easy and enjoyable with no pressure at all. Just great customer service from start to finish. Thank you, Nicky!
18 June 2025
Unprompted review
Friendly sales team in fareham branch…
Friendly sales team in fareham branch very helpful. Delivery on time and always kept up to date with times
15 June 2025
Perfectly delivery
Perfectly delivery, old mattress removed. New (soft) mattress very comfortable.
24 May 2025
Very helpful and tailored my needs to…
Very helpful and tailored my needs to my budget totally satisfied with my order
11 May 2025
Unprompted review
Dreams do come true
The service in the store was great, time and care taken to ensure I had the perfect bed for my needs. Delivery was on time and put together in no time. I’ve had a good nights sleep since taking delivery.
2 May 2025
Very helpful in shop when I chose …
Very helpful in shop when I chose mattress. Very pleasant and helpful when they took away old mattress and delivered new . Made everything easy
26 April 2025
Excellent customer service.
Excellent customer service in shop. And also quick efficient delivery of bed.
Thank you 😊
14 March 2025
Sorry brain not workingSales person talked me into the…
Sales person talked me into the mattress I purchased just by talking to me telling me all about it but not treating me like a feeble old lady. The delivery went very well and the two men were extremely kind and helpful and now I’m used to sleeping on it, it is very comfortable.
23 March 2025
Nicky in the store was absolutely…
Nicky in the store was absolutely brilliant, lots of information and experienced advice, absolutely no pressure at all.
Delivery guys were great
9 March 2025
Nice service
Delivered on time, very polite delivery men. Good service, comfortable mattress.
28 February 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.