Dreams - Fareham Reviews 

286
TrustScore 5 out of 5

4.8

Broadcut Retail Park, PO16 8SU Fareham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We originally visited the Fareham store, where the two staff members were extremely helpful, patient, and honest. After getting all the information we needed, we placed our order online when we got ho... See more

Rated 5 out of 5 stars

No high pressure selling. Brandon at the Fareham branch was fantastic. So helpful. Advised us on a bed and mattress to suit our budget. Highly recommended. 🌟🌟🌟🌟🌟

Rated 5 out of 5 stars

Superb service from Brandon really new his stuff looking forward to taking delivery of our new bed

Rated 5 out of 5 stars

We visited Fareham Wallington store today, Ed dealt with our questions and indecision’s perfectly. He answered all our queries and totally put our minds at rest! We weren’t rushed or bothered at all b... See more


Company details

  1. #41 of 115 best companies in Bed shop
  2. #31 of 85 best companies in Bedding Shop
  3. #81 of 228 best companies in Bedroom furniture shop
  4. #30 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Broadcut Retail Park, PO16 8SU, Fareham, United Kingdom

  • 01329 237377

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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4.8

All reviews

(286)

14,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happywife

The new matress has allowed my wife to have the best sleep she has had in years. No more waking up in the early hours.

Thank you

26 July 2024
Rated 5 out of 5 stars

Great service.

Great service in the store. Very helpful, professional sales lady who provided the information without the hard sell. Just right. The delivery team was very professional and courteous. They kept us informed of the delivery schedule, arrived on time and were efficient and very polite and careful. Put together it is very easy to give 5 stars and thoroughly recommend Dreams.

13 July 2024
Rated 5 out of 5 stars

Great servive

The bed was put up by dreams, the staff in the shop and those that came to the house were experienced in what they said and did. Loving life with my new bed. Thanks Dreams

10 May 2024
Rated 5 out of 5 stars

We visited Fareham Wallington store…

We visited Fareham Wallington store today, Ed dealt with our questions and indecision’s perfectly. He answered all our queries and totally put our minds at rest! We weren’t rushed or bothered at all but made sure we had all the information we needed to make the right decision on our mattress purchase. Well done Ed and thank you!

28 April 2024
Unprompted review
Rated 5 out of 5 stars

Dreams Fareham - Great Experience

When entering the store on the Thursday, there were lots of signs available highlighting a sale (which was a very good sale!). We were greeted as soon as we came through the door with a smiling face and felt very welcomed (female). We were there to browse originally, so she kindly left us to it (which we liked, as it reduces feeling pressured).
We tried quite a few mattresses and then Ed came over, introduced himself, he got us a hot beverage and started lightly detailing some interesting information about the products on the floor and the differences between them (mattresses and bedframes/electronics) - which was very helpful.
There was no pressure to buy (which we really liked and made us want to return to actually place an order - it was nice to go away and have time to think), and we agreed to come back Saturday - which is when Ed was there again, and he gave further details, which really helped us tailor our order. He was supportive, whenever there was any indecisiveness that we were having between mattresses.
He also made us another cracking cup of tea!
We were initially a little bit shocked with the total price, but once the in-store discounts were added, this eased and we left feeling really happy about all our purchases.

13 April 2024
Unprompted review
Rated 5 out of 5 stars

Buying a new bed

Extremely helpful staff from the start in the store, on the telephone and on delivery they could not be faulted. Very good selection of beds and bedding at reasonable prices.

29 March 2024

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