Went to Dreams- Feltham to order my bed. The person who assisted me was wonderful and patient. Suggested the bed as per my budget and even provided me with free pillows :) On time delivery, I had pa... See more
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Great product… Great costumer experience… Great value for money. We just bought beds and mattresses for our new house from Dreams. The quality of the products are the best in the market. We loved the... See more
We had a very good Dream staff member(very polite and courteous) who made us feel welcome and also took his time in going through the different range of Mattresses. Also assessed what type of Mattre... See more
Good service in shop. Our choice was not on display but assistant was able to locate our exact model online. Made purchase and was able to pick a suitable delivery date. Informed the day before of ou... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
1 Wilton Parade, TW13 4BU, Feltham, United Kingdom
- 02088 931664
4.6
Excellent
197 reviews
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I paid £100 for the bed to be assembled…
I paid £100 for the bed to be assembled and the part that sits on the floor is damaged and not flush with the other 3 sections.
However the sales advisor at the store was very experienced and had great knowledge, I made a decision very quickly based on the advice he gave me. Excellent customer service from Guy at the Feltham store.
18 October 2025
Reply from Dreams - Feltham
Good afternoon Vicky,
Thank you for your recent review.
I am sorry to hear that there was an issue with the assembly of your bed frame.
I did call to discuss this further with you but was unable to get hold you you. I have sent you an email instead to follow this up.
I look forward to hearing from you.
Kind Regards,
Wayne
Excellent service all round
Excellent service and knowledge from both the in store sales experts and the delivery guys who were all great
5 October 2025
Excellent service
Excellent service both in store when ordering and also when having my bed and mattress delivered. Professional, friendly and helpful.
4 October 2025
Edmund was incredibly helpful and…
Edmund was incredibly helpful and guided us in choosing the perfect bed, his knowledge and insights were great. Robert and Josh delivered the bed with exceptional efficiency and care.
19 September 2025
All perfect
All perfect and loving my new bed. Happy with service from start to finish
30 August 2025
So good and nice
29 August 2025
My NEW Swaffham D Firm Hard Double Mattress Order
Since I ordered Tues 29th July in the afternoon, for me to order a NEW Swaffham D firm hard double mattress which was on sale offer; delivered to me since 07th August 2025 it is absolutely comfortable and sleeping very well every night.
Great service 10/10 and 100% 🇬🇧✅
😇😴🛌💤💤💤💤💤💤💤
My regards Abby Cadore.
6 August 2025
Service was first class and everything…
Service was first class and everything went according to plan. The bed is great and very comfortable.
18 August 2025
Good stuff
Excellent service and quality beds. The seller was helpful, knowledgeable, and made the whole process easy. Highly recommend!
27 December 2024
Bought a bed base and added an…
Bought a bed base and added an additional bedcover insurance. The bed base broke. When I tried to claim for repair/replacement I was passed to a long chain of different insurance companies each passing me to another. Very frustrating that this isn’t being handled by dreams nor a streamlined process. My son is without a bed and by what I have been told it will take weeks/months before this comes to an end.
11 June 2025
Unprompted review
Reply from Dreams - Feltham
Good afternoon Sue,
Thank you for taking the time to leave us your review.
I am sorry to hear that your sons bed is broken.
In order to review this for you, I have requested your order details via Trustpilot and I hope to receive this soon.
Many thanks,
Kishan
Amazing bed
Amazing bed, very comfy . Well made. Great quality and extra comfortable, professional staff friendly customer service and professional delivery . Highly recommended!************.
30 May 2025
Choosing at Dreams was a Dream
Had been looking for a new bed for a while but the choices had been limited. Visited Dreams in Feltham where there was a great choice and variety. The staff we spoke to was helpful and knowledgeable.
26 May 2025
Unprompted review
Great customer service
Great customer service. Delivered on time reasonable price mattress. Delivery on time.
Most important great sleep now
14 February 2025
According to my opinion
According to my opinion, the mattress is very excellent and In fact I am having an excellent sleep. Thanks for the giving me the choice to have a excellent mattress. I can give you five star.
Regards
Ravi shah.⭐️⭐️⭐️⭐️⭐️
10 May 2025
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