I had a really positive experience at Dreams Beds two days ago, thanks in large part to Arshil. He was extremely knowledgeable, professional, and very well spoken. He took the time to understand wha... See more
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Salesman, Rease, came up and gave me a warm reception. He was very knowledgeable, patient and advised me of the Sleepmatch machine that could advise best type of bed for me, which was great. I was... See more
Updated: The service team has tried to make amends based on my previous review, and the quality of my mattresses and beds so far have been good. Also the delivery team was very good, so I've update... See more
Company replied
Excellent Delivery Service (in two). Driver's name: Octavian. THANK YOU ! Text received the day before with a 2 hour time slot followed by a call from the Driver 5 minutes before on the day of deliver... See more
Company details
- #42 of 115 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #81 of 228 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
46 Ballards Lane, N3 2BB, Finchley, United Kingdom
- 02083 434747
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Bed arrived at the time and date…
Bed arrived at the time and date specified and has been very comfortable.
Efficiency throughout
Good service all round and a very…
Good service all round and a very comfortable mattress. Thank you
Delighted with new bed
Helpful and accommodating staff. Shout out to Alistair for his patience and advice
Impressed.
Very person centred young man whom I dealt with. Provided me with lots of information re the different mattresses. At no time did he try to sell me any particular product. The final decision was entirely my own. He made the complete transaction very smooth from start to finish.
First impressions of shop staff and how they act makes or breaks a sale for me. Top marks to this young man.
May use AI-assist with repliesRead more
Audrey & Ali saved the sale from a rude manager!
Sadly your manager Stephen (Fulcher) I believe his name to be had the people skills and social skills of an overpriced Turnip! Sad really as I had before having the displeasure of meeting the man a pleasant and very rewarding experience with his colleagues Audrey and Ali at Finchley Central store. Stephen thankfully wasn't at the store that particular day when we purchased one of your more expensive ranged Tempur kingsize mattresses. When we returned the following month to purchase a new double mattress for our teenage daughter who had just been involved in a serious road traffic accident, we were met when negotiating the price with Stephen your manager. Now I do like to haggle but I understand when a line is crossed. However, Stephen was nothing but rude, condescending, and rather peculiar if the truth be known. Nonetheless, it was his colleagues Audrey and Ali who saved the sale and we purchased another mattress at your Dreams store in Finchley. This means thanks to Audrey who for the life of me I can't understand why she shouldn't be running the place, Audrey managed to secure not one but both sales!

Reply from Dreams - Finchley
Knowledgeable and helpful
Knowledgeable, helpful staff at purchase and delivery. Wide range of stock. Comfortable mattress.
The best customer service !!
Dreams have excellent beds compared to…
Dreams have excellent beds compared to other companies. I found their member of staff to be very helpful and professional. They answered all my questions and did not come across too pushy.
They even have a Dream Machine that you can lie in, which calculates the best mattresses that would suit you. Thank you Dreams!
Service to dream for
My family has received an excellent service from this branch and specifically from the sales person Audrey.
She is very knowledgable, courteous and very patient. I felt I was rally catered for my needs in any respect. We ended up buying all four beds and mattresses from her and of-course Black Friday discounts helped. We are very happy with the purchasing process, delivery and the items. Thank you.
Excellence
Sales person very knowledgeable and easy to speak to. Price excellent. Delivery on time. And personel expert and very helpful
I recently visited Dream and was…
I recently visited Dream and was thoroughly impressed by their expansive selection of mattresses and the beautifully furnished store. The layout was intuitive and welcoming, allowing for easy navigation through a diverse range of products. From classic innerspring to innovative memory foam options, the variety catered to all preferences, each displayed with informative details. The store's ambiance added to the pleasant shopping experience, with each section thoughtfully arranged and inviting. The staff were knowledgeable and approachable, offering assistance without being overbearing. Dream stands out not just for its excellent product range but also for its commitment to customer service and a comfortable shopping environment. It's a top choice for anyone looking for a new mattress, combining quality, variety, and a welcoming atmosphere.
Amazing staff team
Very helpful and professional staff, really knew what they were talking about.
There was a lot of choice and the aftercare was exceptional.
I would totally recommend Dreams
Lovely service
I had a very fruitful visit at their Finchley Store. The gentleman who attended to me was very polite , respectful, helpful and patient. After about an hour or slightly longer, we walked out with the perfect mattress for us.
Great customer service in finchley…
Great customer service in finchley brunch from Steve, great delivery even earlier than I expected, because I received the mattress today is not possible to write review but i am sure we will love it.
I recently purchased a new mattress and…
I recently purchased a new mattress and a mattress cover from Dreams, Finchley, and was very impressed with the the products and the high standard of sales service which is as good as Richer Sounds!
first class service
first class service at the shop and first class service from the delivery boys
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