Dreams - Gateshead Team Valley Reviews 

Friendly staff made the purchase a good experience.
The showroom is bright and inviting.
Very happy with bed and mattress

Staff was helpful

After trying several other mattress’s unsuccessfully, I visited Dreams as someone suggested they had a way of assessing suitability of mattress’s. I did the sleep test and was recommended 3 mattresses. All felt perfect in store, however I was still apprehensive as so had the ones I tried previously. I was assured by the guarantee that if they didn’t suit, I could return them without any problems so I went for the Tempur mattress. I’d read good reviews but didn’t know whether it would work for me. The delivery time was longer than ideal but it was absolutely worth the wait. I usually toss and turn in bed and I did wonder whether tossing and turning would be a problem as you kind of sink in to this. What an amazing experience, I honestly love it. I didn’t need to move anywhere near as much as every part of my body felt supported and comfortable. No more back pain, knee and hip pain. Until finding this I always had to place a pillow between my knees when sleeping on the side but this eliminated that. These are more pricy but the best night’s sleep ever. I have to add I found the staff amazing too and very knowledgeable and reassuring.

Staff extremely helpful! Great service. Quick and FREE delivery!

Excellent product although has an odd smell?? Bit like burnt plastic, however other than this I was completely satisfied with delivery and the fact I was contacted throughout the process. Delivery staff excellent, prompt and polite

Good service good price delivered when they said no issues and I have a happy well rested teenager. Happy days.

Amazing. Knowledgeable Sales lady who had lots of time for us. Expert personal assessment, that changed things for me in a really good way. 5 month in, not had any back pain at all. Thanks to Dreams

Loved the sleep match machine in helping us to decide what option we needed. Janette was also an excellent customer service rep

The men arrived early they apologised my son had just arrived to dismantle the furniture but no problem they helped were very courteous and well mannered and too shoes off as they came in very satisfied

Excellent service and excellent products.

I was highly satisfied with my visit to Dreams at Team Valley, Gateshead. Stuart, the manager, was superb throughout. His customer service was faultless – he took the time to listen to what I needed and went out of his way to make sure I chose the right bed and mattress. Thanks to his help, I left feeling confident, happy, and very well looked after.

Good advice given

Very helpful we received due care and attention. We felt no rush or pressure in buying our new mattress just helping choosing the best option for us

We were most satisfied with the level of service we received at Dreams. The staff were all pleasant and helpful, giving us advice on choosing the right beds to suit our needs. Everything went according to plan with the delivery. We were relieved we had arranged with them for our old bed to be taken away and the new ones assembled, tasks very efficiently carried out by the two delivery men. Many thanks!

I Love Dreams beds They are the only Beds I go for now And the service of the Customer Service Team is great especially Janette in the Team valley Gateshead store she went above and beyond to help me get the mattress that was right for me Very helpful

Every part of the purchase and delivery was excellent apart from a lack of information regarding delivery time on the day. Would be better if a timescale could be advised on delivery day I.e. AM or PM.

The lady who looked after me was very pleasant and knowledgeable. Check to see what kind of matress was best for me.

Bed is lovely, very pleased with the service

From order to assembly of bed the service was excellent and the quality of my sleep has improved