Very helpful service, the guy was polite and friendly, helped me get sorted, gave me options without promoting unneeded junk or trying to leave my price range. He explained all the little things... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was greeted by Emma at your Gillingham branch. She was extremely informative and nothing was too much trouble for her. Emma explained everything and took me through my options once the technology b... See more
Was very unsure on what we wanted but had a budget and with the guidance of Gary have been able to get something that ticked the boxes
Emma at Gillingham was excellent she showed us all the mattresses that were appropriate for our needs, after having tested us on the measuring bed in the store, she gave us pillows that we could test... See more
Company details
- #44 of 116 best companies in Bed shop
- #30 of 85 best companies in Bedding Shop
- #82 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gillingham Retail park, ME8 0PU, Gillingham, United Kingdom
- 01634 239062
4.7
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for making my “Dreams”come true.
I ordered the Prescott D Mattress and I’ve never slept so well in my life. I have health issues causing lots of pain so really needed a comfortable bed and all the pain I felt in my old bed has completely gone. This mattress supports my body in all the right areas.
It was delivered very quickly and totally worth every penny. Thank you for making my “Dreams” come true.
6 September 2024
Delivery drivers were excellent
Delivery drivers were excellent. Called to let me know when they would arrive. Took shoes off at the front door. Bed and headboard put together very quickly. Everything explained to me. They took away my old mattress and base and all the packaging.
6 September 2024
From start to finish all was the best
From start to finish all was the best, salesman delivery staff. As was great.
6 September 2024
I'm very happy with the service I…
I'm very happy with the service I received from the staff.
30 August 2024
Wonderful!
2 August 2024
Was really unsure before going to…
Was really unsure before going to Dreams in Gillingham. Male Sales rep (Malcolm) was first class - best thing is you can try mattresses out and , as the bed was for my wife, she did the test gauge for herself. Delivery was also top notch. Overall would use again.
26 July 2024
Dreams about a bed for our grandson
Bought a bed for our grandson at Dreams in Gillingham. Received good service from Jamie who was able to offer lots of options for frames and mattresses tailored to our needs. He spoke to us about all that was on offer, plus the extras of delivery and cover for our purchase without feeling pressured into buying something that we didn’t want.
20 July 2024
Unprompted review
Great service from start to finsih
6 July 2024
Unprompted review
Great products
Great products, excellent friendly service from a reliable retailer. The staff were friendly, knowledgeable and unobtrusive
21 June 2024
All-round care
From shop to fitting - excellent customer service. Couldn't have been more helpful at all times.
21 June 2024
It's very very comfy had a good night sleep which I haven't had in years due to having sleep apnea so it's helping a bit
Giving people the best opportunity to try before u buy
23 June 2024
Great customer service
Great customer service and couldn't be happier with my new bed. Delivery was great and on time.
21 June 2024
Excellent experience.
Easy to order, fast delivery, driver's very helpful and polite, good price and great quality overall experience excellent would highly recommend to friends and family, My new mattress is lovely looking and very comfortable to sleep on.
15 June 2024
Very pleased
18 May 2024
Dreams service was outstanding and my…
Dreams service was outstanding and my son loves his bed.
12 May 2024
Very happy with our new mattress
Very happy with our new mattress. Dreams delivered promptly and were very professional.
11 May 2024
Glad we chose Dreams again!
Excellent sales rep, very welcoming and knowledgeable, friendly and professional. Excellent product, tailored to our specific needs and tastes. Price was considerable but you get what you pay for… glad we chose Dreams again!
6 May 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.