Very smooth process from mattress selection, ordering and delivery. Pauline in the shop and Brahmin in the van made it all very easy. We’re sleeping well!
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Meeting Pauline in Dreams Guildford shop who despite our late arrival (couldn’t be helped) attended to us with courtesy, patience, knowledge and helped me to choose the right bed and mattress. Her adv... See more
Pauline who assisted us in the store was great. No pressure, very well informed and made the shopping experience easy. The deluvery process was outstanding with emaiñs and phone calls confirming the d... See more
Initially went into Guildford store and sales guy there was fantastic in helping find what type of mattress we needed. Did the digital computer thingy and found right one in the sale. Ordered online... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
6 & 7 North Street, GU1 4AA, Guildford, United Kingdom
- 01483 562933
4.8
Excellent
112 reviews
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Good experience
Very helpful in shop choosing the right mattress. Good communication letting us know dates and time of delivery. Delivery men very courteous and took their shoes off when entering the hour. Overall a good experience.
21 April 2024
Nice and firm
Nice and firm. Supportive for the back. Made a big difference to our sleep.
20 April 2024
Mattress purchase
Thorough review of all the options open to us, with helpful sales person Iancu.
Faultless delivery executed.
22 March 2024
I purchased this mattress for my son…
I purchased this mattress for my son and he is super happy with it. Went to Dreams as have bought from them for myself in the past and so was confident we would get great customer service and the best quality - and we definitely received both. Everything was great, from initial enquiry through to delivery and mattress (new pillows & protector) all really comfortable.
22 March 2024
An easy shopping experience
An easy shopping experience. Service in store was fantastic. Friendly and professional service. Clear information from the shop assistant, easy ordering and delivery. Perfect bed and mattress- my son couldn’t be happier! Xx
22 February 2024
Good selection & service
Good selection, friendly in store service & reliable on time delivery.
9 February 2024
Excellent
Excellent, friendly, natural, attentive salesperson, who explored and understood what we were looking for, and helped us to select an appropriate item from stock. He made the experience of buying a new bed (that we had expected to be a difficult and pressurised one) into a pleasure. We chose a mattress with the help of a diagnostic mattress device which was very helpful. The coffee provided in the shop was also excellent.
29 January 2024
Unprompted review
Great service
20 January 2024
Great service
Great service. Ollie was really helpful and honest.
The Yorkshire mattress I bought was well worth every single penny!
20 January 2024
Great stuff
2 December 2023
Knowledgeable and friendly staff
Knowledgeable and friendly staff, very helpful advice, not pushy in any way.
5 November 2023
Fast efficient delivery
Fast efficient delivery. Friendly, polite and helpful. Very good
14 November 2023
Excellent service in store
Excellent service in store. No question too much to answer, coffee offered as well.
Delivered in the time slot, phone call and text to confirm beforehand. Delivery driver so friendly and helpful. So good to receive a decent service.
31 October 2023
The sofa bed is of good quality and very comfortable
The delivery team was respectful and friendly.
23 October 2023
Excellent customer care
Although we had made an appointment for later in the week, we popped in to Dreams Guildford to look at mattresses. Anne-Marie was calm, patient and knowledgeable and really put us at our ease. We were very pleased with the experience of choosing our new mattress and are looking forward to receiving it.
24 October 2023
Unprompted review
May use AI-assist with repliesRead more
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House damaged, customer ignored
I have already sent a detailed review on the delivery service believing in your good faith to consider the damage made by the delivery team... And after spending time for my review, I have been ignored. No answer or compensation whatsoever. Never experienced worst customer care and being a community dealing with reviews on different services not only in UK, it is even more solid the remarkably negative experience with the delivery team.
20 October 2023
Reply from Dreams - Guildford
Good morning
Thanks for leaving us your review. I am sorry to hear of the damage caused to your property and the response you are yet to receive when a review about this was made.
I tried calling to discuss this but sorry I missed you. I have however emailed you directly requesting for more information about this so that I can look into and provide a remedy as well.
This email also contains my direct contact details and let me know if I can help with anything else.
Many thanks
Stephen
Pauline who assisted us in the store was a pleasure to do business with. Outstanding delivery experience.…
Pauline who assisted us in the store was great. No pressure, very well informed and made the shopping experience easy. The deluvery process was outstanding with emaiñs and phone calls confirming the delivery date and time. A 2 hour delivery window was provided and the delivery was on-time. The guys brought the new mattress upstairs, unwrapped it and placed it on the bed. They removed the old mattress. Polite, friendly and efficient.
5 October 2023
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