Very smooth process from mattress selection, ordering and delivery. Pauline in the shop and Brahmin in the van made it all very easy. We’re sleeping well!
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Meeting Pauline in Dreams Guildford shop who despite our late arrival (couldn’t be helped) attended to us with courtesy, patience, knowledge and helped me to choose the right bed and mattress. Her adv... See more
Pauline who assisted us in the store was great. No pressure, very well informed and made the shopping experience easy. The deluvery process was outstanding with emaiñs and phone calls confirming the d... See more
Initially went into Guildford store and sales guy there was fantastic in helping find what type of mattress we needed. Did the digital computer thingy and found right one in the sale. Ordered online... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
6 & 7 North Street, GU1 4AA, Guildford, United Kingdom
- 01483 562933
4.8
Excellent
112 reviews
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Even Better
We gave a good review to Dreams in Guildford when we bought a Tempur mattress, the experience was excellent. This was before we had spent a couple of weeks sleeping on it. One day I noticed that the chronic back pain I have been living with for over a year had simply disappeared! I couldn't believe it - some expensive visits to a chiropractor had not managed to shift it but it really has gone. My wife's neck pain has improved a lot as well. We love our Tempur mattress.
10 October 2023
Unprompted review
Dreams are selling good quality bedding
Dreams are selling good quality products and are genuinely able to show what different types of beds and mattresses are available. Specialising in a variety of bedding at a very competite price which easy 0% in house finance available. For a reasonable deposit
1 October 2023
Unprompted review
Very helpful staff in the Guildford…
Very helpful staff in the Guildford store. Informative without pressure.
Delivery and constructino fo the bed went well.
29 September 2023
Top class could not have done better.
10 September 2023
Unprompted review
My new bed
Meeting Pauline in Dreams Guildford shop who despite our late arrival (couldn’t be helped) attended to us with courtesy, patience, knowledge and helped me to choose the right bed and mattress. Her advice was perfect! She put my order together and arranged everything with kindness and humour, even though it was way past her going home time. I think we left the shop just before 7 pm. It had closed at 6 pm! She really deserves a reward!!
20 August 2023
Very good service and good quality I’m…
Very good service and good quality I’m really happy
24 August 2023
From walking into the shop to having…
From walking into the shop to having the best night sleep in a very long time… Dreams are just the dreamiest dream of dreams.
17 August 2023
Ollie Guildford…
Ollie the gentlemen at the Guildford store was considerate and gave my partner and I space to make a decision and we did not feel he was pushy or encroaching. He was honest with us about the products and was happy to listen to all our questions.
24 June 2023
Unprompted review
Great customer service at the shop in…
Great customer service at the shop in Guildford, excellent communications and super job on delivery.
17 August 2023
Delighted customers!
We weren’t really sure what sort of mattress was going to suit our needs best. The salesperson was very knowledgeable and extremely helpful. Our new mattress has since arrived and we are very happy with it, thank you!
14 July 2023
Double Bed from Dreams Guildford
Bed was delivered on time the drivers & assembly was excellent service wise. The only thing that was a let down was that the delivery date I opted for wasn't placed by Dreams even though we agreed on a date. Luckily when I received an email stating we'll deliver on a date, I had to reorganise it and luckily the date I wanted was still available.
15 June 2023
They helped us choose a great mattress
2 June 2023
Helpful store
We were happy to return to this store having had a quick visit. We felt sure we would find something to meet our needs due to the wide range of mattresses on offer.
On both visits , staff were very helpful and knew their products.
We were very happy with the mattresses shown to us, chose the right one and placed an order.
25 March 2023
Excellent customer service
Excellent customer service, they listened to our requirements & showed us a number of options, with no pressure to purchase
17 March 2023
Unprompted review
Excellent shopping experience
Excellent shopping experience, they really knew their stuff. Chose to spend our hard earned money with Dreams Guildford, and would again. Well done Dreams!!s
23 February 2023
Anna the manager was very attentive and…
Anna the manager was very attentive and new what we needed after the sleep match.
We bought our mattress and 2 pillows and have had the best nights sleep since the delivery.
Tomas delivery driver and colleague were very respectful in our house and told us that we needed to turn the mattress weekly for the next month.
25 February 2023
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