The staff In store couldn’t be more helpful, gave us plenty of information, we used the sleep match machine to determine our perfect match and gave us a pillow to ensure we tested the mattresses... See more
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The welcome shown from the moment we entered the store was quite remarkable, and the genuuine experience and knowledge shown was of the highest order. We are convinced we have mad a very sound invest... See more
second time I have purchased from Dreams and the service was great the fitters cleaned up every scrap of plastic /cardboard etc .wore protective overshoes ,they were friendly and polite did the assemb... See more
Purchased a new mattress from Fiona,very knowledgable and friendly. Shop was clean,warm and welcoming went on sleep match amazing. Offered a cup of tea or coffee which was a nice gesture. Delivery wa... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Victoria Retail Park, HX3 5HL, Halifax, United Kingdom
- 01422 360495
4.7
Excellent
165 reviews
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The help that Fiona from the Halifax…
The help that Fiona from the Halifax store gave my husband myself on purchasing a new bed, she was fab and did not pester, she left us to potter and seemed to be just there when needed.
To top it all I lost my keys we found them in store but Fiona and a man who was there were fab!!! Also made us both a drink Brill service .
13 November 2023
Unprompted review
Friendly staff
3 November 2023
Dreams Double Bed
Delivery prompt on time,
very communicative, delivery men courteous and polite and professional, would highly recommend and Buy in future from Dreams. Miss C Duke
28 October 2023
I love my new bed
I love my new bed, it's exactly what I was looking for.. Very friendly helpful staff.
7 October 2023
Firm and comfortable!
Firm enough to support my shape and springy enough to be so comfortable!
7 October 2023
Love my new bed
Love my new bed. Easy to assemble. Also mattress is exactly what I wanted
29 September 2023
Dreams Halifax
Fantastic service from Josh and Manager. Polite, friendly and very helpful when things didn’t go exactly to plan !
27 September 2023
A job well done .
The delivery men were very good and polite ,put on shoe covers ,took care not to damage any of the walls or doors. They disposed of all the rubbish and removed the old bed frame and mattress.
as arranged and explained about the guarantee on the bed and when to turn the mattress. All done with the minimum of fuss and very quickly .
30 August 2023
Friendly and polite
Friendly, knowledgeable staff who were not too ‘pushy’. Our new bed was delivered on time and put together by two polite gentlemen very quickly. I bought a new mattress elsewhere but when I asked if they would unbox it and put a n the bed it was no trouble for them. All packaging was taken away.
6 August 2023
Very comfortable and a good price
Very comfortable and a good price. Happy with our purchase.
14 August 2023
Great friendly staff both in-store and…
Great friendly staff both in-store and on delivery
25 July 2023
Smooth transaction down to delivery .
Smooth transaction down to delivery .
Great product.
Repeat Dreams customer
3 July 2023
The staff in store at Halifax Dreams…
The staff in store at Halifax Dreams were really helpful & a smooth service delivered on time & all set up for us at home thank you !
16 June 2023
Silentnight Mattress
Delivery on time & very helpful lads, who carried the mattress upstairs & placed on the bed for me. They also carried the old mattress downstairs & put it in the garage.
Mattress seems fine, so far.
24 June 2023
Happy customer
Easy to order delivered on time by two very polite men.
I would certainly buy from Dreams again.
7 June 2023
Professional
Professional, friendly staff. Very helpful, and informative. Listened to our requirements, and matched them with stock.
5 May 2023
In store colleague was super and…
In store colleague was super and helpful, helping me Choose the right mattress for me same couldn’t be said about delivery driver 🙄. Was quite abrupt and said he couldn’t take my mattress up stairs without knocking all my pictures off the walls I said he’d be ok and offered to move things and I was told no you’ll put in a claim against me. I told him I wouldn’t and then he said I’ll have to bend the mattress in half and if it breaks it’s your problem. So not the best customer service. Kind of took the shine off getting my new mattress
4 May 2023
Brilliant service at Dreams in Halifax
Brilliant service at Dreams in Halifax. The staff are really helpful and have great product knowledge. The store has a wide range of quality frames and mattresses and, for a small fee, they will even recycle your old bed so you don't have the hassle of trying to dispose of it. Highly recommended.
28 April 2023
Unprompted review
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