Popped in just to look and see what was available, Lucy Brand welcomed me and took me through what all the different banners meant on the beds and would do the mattress selection once machine wa... See more
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I recently went to Dream in Horsham and had the assistance from Kerryn who went above and beyond to help. She was calm, professional and very knowledgable about what was best suited for our needs. She... See more
Very helpful staff in the shop and we used their handy sleeping position analyser machine to help us choose our new mattress (pointed towards mid range firm options rather than the most expensive whic... See more
Went to the shop on recommendation of friends but really only to browse. Sales assistant Chazz couldn't have been more helpful and knew her subject in great detail. Having experienced the Sleepmat... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Units CU1 & CU2 Bishops Weald House, RH12 1AH, Horsham, United Kingdom
- 01403 266557
4.9
Excellent
157 reviews
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Very happy with the purchase of this…
Very happy with the purchase of this dream bed
22 February 2024
Quality service
Great service both in store and from delivery guys. No pressure, offered a range of products and given benefits of each option. Delivery guys friendly prompt and caring
18 February 2024
Knowledgeable staff and great service
Knowledgable but not too pushy sales staff, who outlined the full range of products and did not push us to the most expensive.
Delivery was as scheduled, and very efficient.
10 February 2024
speed of delivery sealed transaction.
1 February 2024
Great nights sleep
The bed we ordered arrived on time and assembled by the operatives and the old bed taken away.
We are enjoying our best nights sleep for a long time.
Really pleased with our choice.
2 February 2024
Lovely service all the way…
Lovely service all the way from buying the mattress to receiving it. All staff are helpful.
29 January 2024
Very pleased
We bought a bed frame at Dreams in Horsham. Having shopped around, they had the best selection and the best prices. The salesclerk was most helpful and competent, the delivery guys were equally courteous and professional, and the frame perfectly met our needs for storage and support. It has been a positive experience.
19 January 2024
Salesperson in the shop was really…
Salesperson in the shop was really knowledgeable and helpful. Order placed was delivered without any complications. Delivery staff very helpful and able, assessed without difficulties
2 January 2024
So pleased with the service I got in…
So pleased with the service I got in the shop also the delivery, mattress is excellent, well done 👍
11 November 2023
Great service and a great mattress…
Great service and a great mattress couldn’t recommend them enough
7 October 2023
A big thank you to the Dreams team
A big thank you to the Dreams team, Horsham. We were well looked after and Ed & Jacob in the store went above and beyond to ensure everything was sorted for us. And thanks to Gary for delivery our bed & and sorting it for us. We are really happy with the bed and very grateful for your help.
2 October 2023
Helpful member of staff to get me the…
Helpful member of staff to get me the right bed .just made it easier .Quick delivery
29 September 2023
The service was great
The service was great - the Sales Person knew so much about mattresses and didn't try to sell me the most expensive
27 September 2023
Excellent customer service from Kerryn…
Excellent customer service from Kerryn at Dreams Horsham, listened to our requirements, gave us options with great product knowledge.
20 September 2023
Unprompted review
Extremely helpful and pleasant…
Extremely helpful and pleasant assistant at Dreams in Horsham. The new mattress arrived on time and a huge heavy one was taken away by two cheerful men. All very good experience for us, thanks.
7 September 2023
Great service
Great service from the moment i walked into the shop, delivery was quick and on time.
10 August 2023
Knowledgeable staff, quality product
Friendly, knowledgeable staff; they are always patient and very happy to answer questions. You never feel under pressure. Have now visited 2 stores - both equally excellent.
Having been delighted with the service and quality of product purchased nearly a year ago, we had no hesitation in returning for a second bed for another bedroom.
Would highly recommend.
28 August 2023
Unprompted review
I have always used dreams l trust them…
I have always used dreams l trust them to do a good job
and l have had great service
12 August 2023
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