Popped in just to look and see what was available, Lucy Brand welcomed me and took me through what all the different banners meant on the beds and would do the mattress selection once machine wa... See more
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I recently went to Dream in Horsham and had the assistance from Kerryn who went above and beyond to help. She was calm, professional and very knowledgable about what was best suited for our needs. She... See more
Very helpful staff in the shop and we used their handy sleeping position analyser machine to help us choose our new mattress (pointed towards mid range firm options rather than the most expensive whic... See more
Went to the shop on recommendation of friends but really only to browse. Sales assistant Chazz couldn't have been more helpful and knew her subject in great detail. Having experienced the Sleepmat... See more
Company details
- #41 of 115 best companies in Bed shop
- #31 of 85 best companies in Bedding Shop
- #81 of 227 best companies in Bedroom furniture shop
- #30 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Units CU1 & CU2 Bishops Weald House, RH12 1AH, Horsham, United Kingdom
- 01403 266557
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Excellent Service
We went to Horsham branch and Chazz who dealt with us exceptionally well. She was very helpful and knowledgeable without putting us under pressure to buy. She was always at hand when we needed help - perfect
Amazing service from the manager at…
Amazing service from the manager at Horsham. Super friendly and knowledgeable, no pressure selling. Gave us time to try out the mattresses once explaining about them all. Bought a small double mattress ofexcellent quality and extremely good price. The delivery was quick and delivery staff were excellent.
Faultless experience - well done Dreams
Everything about the experience was great - the cool (slightly gimmicky but fun nevertheless) body scanner, the choice of mattresses and different price points, the sales staff in store (Ed I think in Horsham), the information and follow up and finally the delivery experience - on time and I just can't fault the Dreams experience.
Amazing service from dreams
Amazing service from dreams. The sales staff were welcoming and brilliant. The delivery men were fabulous absolutely faultless. Made it all so simple
Staff very helpful and knowledgeable.
May use AI-assist with repliesRead more
The company was great at the point of…
The company was great at the point of sale, but the product has really been a disappointment. Going to wait a little longer then probably return.
However Dreams got in touch and they were really understanding and helpful.

Reply from Dreams - Horsham
Superb :)
Went to the shop on recommendation of friends but really only to browse. Sales assistant Chazz couldn't have been more helpful and knew her subject in great detail. Having experienced the Sleepmatch we went on to try out appropriate mattresses and bases. Surprisingly for us after an hour we had made a decision and ordered new of both of the above!
Delivery was scheduled for 3 weeks later and having slept on our new bed for 2 weeks now we couldn't be happier - such luxury and comfort for older bodies.
Would be happy to use Dreams again for future purchases.
Best service and comfortable product
A good nights sleep at last
Really helpful sales person in store who gave us very good advice and helped us choose the right mattress for us which is so comfortable and we are enjoying a good nights sleep. The delivery guys were also very good and extremely helpful and we are very happy with our purchase.
Great service and deal to boot!!!
Went in on the off chance of getting a new mattress. Left 30mins later with a new mattress, pillows and sheets deal, 80% off (so a £1000 discount) free delivery at a time to suit me. It came bang on time. Absolutely no pressure in the store to. Great service
super company to deal with profession…
super company to deal with profession staff and good quality beds at affordable prices
Knowledgeable staff
Knowledgeable staff, well stocked and on time delivery. What a great experience!
Helpful knowledgeable staff ensured we…
Helpful knowledgeable staff ensured we got the right product in our price bracket. Prompt delivery. Now enjoying a better nights sleep.
In person & on line
Bought a mattress on line after trying and viewing in the shop. It’s very comfortable and was well priced for the quality of it. It was delivered promptly by a very nice driver. I’d recommend them.
First class service from visiting the…
First class service from visiting the shop and ordering, being kept informed about arrival date and the
Excellent delivery guys.
Would thoroughly recommend.
Highly recommend
Good service in store, quick delivery. Delivery men were great. Very careful carrying bed parts upstairs and put it together quickly. Cleared up after themselves also. Very pleased with the bed too. Would highly recommend.
Excellent service in store
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